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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New activation but didn't put referral code

New line and 1 day old and need to get the 10 reward but how to put the code after line is already activated?

Resolved! Can receive calls and texts but not make or send them....

So frustrated! I bought my son aninexpensive Maxwest Nitro 4X phone at London Drugs. He is only 11 and just needs it for safety reasons as he takes the bus on his own now. The phone says Emergence Calls Only - No Sim Card then how does the phone r...

How to remove the auto-top-up setting

I lost my phone today and I know I can not find it. I have been trying to remove the auto-top-up setting in my account but the credit card removal button never worked.

I need to reset my password but every time I submit for a link by the time it gets to me it’s expire

What do I do to reset my password? I submit for a password reset and by the time the link gets to me 2 hrs later it’s expired.

$60 promo plan

Does the 2 gig US data renew every month as it does not show up when I checked my plan

Resolved! Problem After Porting From Fongo

Hello I have done porting my number from Fongo. I can make outgoing calls and text messages from my phone. But out the problem is I cannot receive any incoming calls and text messages on my phone. It still goes to the Fongo app! Appreciate help fro...

Changing Phone Number

I am trying to transfer my phone number to my PC Mobile/ Koodo phone number. It keeps coming up saying that my phone number is not available. I would really like my old phone number. How do I go about changing it.

Question about add on minutes

I'm just waiting to confirm I am understanding this correctly. If I add 500 minutes for $5 to my son's plan, those don't expire, correct?

Resolved! Data

I recenctly changed my plan to get an extra 500 mb of data a month , and also have been given a promo 1gb a week ago. I am wondering why these changes dont show up on my phone data meter. Each month when I renew it automaticaly resets . Changes do sh...

Paid for service, but have NO service

At 1pm today (Sunday Sept 8, 2019) I paid for my phone using a voucher, via *611 - I still do NOT have service and it is now 8pm. My account shows me the money is there, I also recieved a text right after I paid, saying my payment was recived, but i ...

Resolved! Input my number for registration, but it said the phone number entered is invalid

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I am still using my number with other carrier and never register with Public mobile.Can someone help?

I need a 4 digit pin reset please. How?

Resolved! Reativevate phone

I did not know that the Visa card I was using was recalled. Therefore my AutoPay didn't go through. Now phone is deactivated. I want to change to a new credit card and get my phone in use again. I forgot or never had a password. I follow the steps ...

Resolved! Cannot make or receive calls, getting "talk not included in your plan" message even though it is.

Hi all, I activated my daughters old Iphone SE for my sister in law with a $15 plan back on Sept. 6, 2019 and was able to make and recieve calls on that date. On the 7th when I tried to give it to her I noticed that the call feature wasn't working. I...

Resolved! Locked iPhone 7??

So I got my daughter an iPhone 7 awhile back and she just used it for wifi around the house. Today I got a PM sim card and went to activate it and its saying not supported problem is I don't remeber who it was possibly locked too!? Any advice would b...

Resolved! AutoPay Reward of $2 is not applied

I have a $25 plan and I have set up AutoPay for my account, 3 periods of AutoPay is reflected on my account ($6 AutoPay Reward), but I am still paying $25. Why is that?

Resolved! I lost my phone

Hi, I just registered a public (with data) plan but I lost my phone. Can the public locate where my phone is and whether my phone is being used?

Paiement automatique

Il a passe deux fois dans mon compte bancaire comment etre rembourser

Resolved! None of my services are working

Hello i activated in store a 15.00 plan on froday and i have not be able to make a call at all. Online it says i have talk and text when i try to make a call it says i do not have a talk plan and when i try to call on a different phone the call ends ...

LG K4?

I have an LG K4 and for some reason I cannot send pictures yes I know about enabling my data. I have tried entering different APN settings and that doesn't seem to work I'm wondering if it's my phone or something with the network

Resolved! Is it possible to save and download voicemail messages and transfer them to a computer?

I have voicemail messages saved, but is there a way to save the file to a drive or a local computer hard drive?

Resolved! Porting Number from VOIP (TextNow)

I activated my sim yesterday, and when signing up I was given the option to port my number. I chose to port my TextNow number and it was written that porting numbers can take up to 2 hours. 12 hours later, I could send calls but when i was called the...

Can't receive calls from unknown numbers

hi! i'm new, but i've realized that i can only receive calls from numbers that i have already called, all other calls aren't received (don't go to voicemail), once i put the number into my contacts its fine, but until then, they dont come through. th...

Moto G7 Power phone

Is the Moto G7 Power compatible with Public Mobile?

Resolved! Would I still able to get a promotional deal.

I activated my cell phone with new 25 dollars plan on Wednesday, September 4th, went on public mobile website on September 7 and saw that there is a flash sale - that if I waited for 2 days, I would get 30 days for free - can I still get this promoti...

Can't recieve or send texts and calls

I have the $25 plan and I paid the $25 not long ago. However, I can't send or recieve any texts or calls. I checked in Self Serve to see if the payment had gone through, and it did. What should I do? I don't want this to be a waste of $25.

Accidentally chose wrong plan

I paid 35$ for the 1gb unlimited texting and calling plan and meant to be on the 60$ plan for 8.5gb with autopay. We got hit with a hurricane here in Nova Scotia and have no power so I used all the data in 1 dat, and am not able to contact you guys t...

USA roaming addon not working

Hello, I added a USA call, text, and data addon and it is not working. I am currently in the USA and I cannot send texts, call or use data. Can you please help me? Regards, Hpatel

Resolved! Cannot make call

Try to call a local number which has been called successfully many times. The automatic voice says I don’t have a long distance plan.

Resolved! Data

Hello i have set up for auto pay and it came out of my account yesterday but my 3g has not been added. It says I have used all my data even though I only paid for the renewal yesterday. Can someone help please

Community

Forum Posts

Remembering @computergeek541

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

New activation but didn't put referral code

Resolved! Can receive calls and texts but not make or send them....

How to remove the auto-top-up setting

I need to reset my password but every time I submit for a link by the time it gets to me it’s expire

$60 promo plan

Resolved! Problem After Porting From Fongo

Changing Phone Number

Question about add on minutes

Resolved! Data

Paid for service, but have NO service

Resolved! Input my number for registration, but it said the phone number entered is invalid

I need a 4 digit pin reset please. How?

Resolved! Reativevate phone

Resolved! Cannot make or receive calls, getting "talk not included in your plan" message even though it is.

Resolved! Locked iPhone 7??

Resolved! AutoPay Reward of $2 is not applied

Resolved! I lost my phone

Paiement automatique

Resolved! None of my services are working

LG K4?

Resolved! Is it possible to save and download voicemail messages and transfer them to a computer?

Resolved! Porting Number from VOIP (TextNow)

Can't receive calls from unknown numbers

Moto G7 Power phone

Resolved! Would I still able to get a promotional deal.

Can't recieve or send texts and calls

Accidentally chose wrong plan

USA roaming addon not working

Resolved! Cannot make call

Resolved! Data

Current SMS offer - $19/month for 3GB - in-place u...

Cell Phone compatability

Re: Switching from 5G plan to 4G

Offer to switch to Koodo

Travelling