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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14251 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25388 Views
  • 183 replies
  • 26 Bravos

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0.  Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

jnata by Great Neighbour / Super Voisin
  • 761 Views
  • 4 replies
  • 0 Bravos

Emergency Calls only

My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.

TC by Good Citizen / Bon Citoyen
  • 918 Views
  • 7 replies
  • 0 Bravos

Referral Bonus Revoked, WTF?

Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...

RuBearymore by Good Citizen / Bon Citoyen
  • 1405 Views
  • 13 replies
  • 0 Bravos

Resolved! Alcatel (preferably unlocked) in Montreal/Laval region

Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...

mlle by Great Neighbour / Super Voisin
  • 1897 Views
  • 10 replies
  • 1 Bravos

Changing my phone - that I got from a Bell network user

HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm

smooth161 by Great Neighbour / Super Voisin
  • 861 Views
  • 3 replies
  • 0 Bravos

PM changes my phone number

My ported phone number has been changed by public mobile twice  in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone el...

Cris by Great Neighbour / Super Voisin
  • 537 Views
  • 4 replies
  • 0 Bravos

Resolved! Live agent phone number

Hi, I have been having a problem setting up my data and I am going back and forth with e mails. I wish you would have a toll free number where we can talk to an agent live it would make things easier. It would be even nicer if we could take our phone...

marjetasinko by Good Citizen / Bon Citoyen
  • 3566 Views
  • 47 replies
  • 0 Bravos

Resolved! Actual Data Cycle

My next autopay date is set to Nov. 7th. I'm on a 90-day pass. Does this mean my current cycle ends on Nov. 7 and my data gets reset the next day at midnight?  

jwsdm by Good Citizen / Bon Citoyen
  • 2165 Views
  • 12 replies
  • 0 Bravos

Change Plan

Two days ago, before my plan expired, I made a change from 4g to the new 6gb plan that was confirmed by Public Mobile site to be effective today.  Just check my account and I am still on 4gb.

Spyder_1 by Good Citizen / Bon Citoyen
  • 1064 Views
  • 11 replies
  • 0 Bravos

Resolved! SIM cards in a foreign country

I am thinking of changing from Teus to PM. I am not clear how my phone will work in foreign countries. With Telus I have always purchased an add on plan. These are not available with PM. If I buy a SIM card in a foreign country and put it in my phone...

Karen1 by Good Citizen / Bon Citoyen
  • 1955 Views
  • 16 replies
  • 0 Bravos

Forgot to check text

I just updated my plan to a 90 day plan with talk,6gbs of data, for 120$ ,but forgot to check text,with text the plan would still cost 120$,I just forgot.Can you please advise on what to do

Resolved! Samsung Galaxy S7 G930W8 can't use LTE

Hey Everyone! I just joined Public Mobile today, coming from Wind. So I have a pretty new S7. It's a G930W8 and I bought it off of Kijiji.  So my issue: I can't use LTE.  When using my sim card, I can only get 3G. So I went into my settings, and unde...

monster5000 by Good Citizen / Bon Citoyen
  • 9990 Views
  • 11 replies
  • 0 Bravos

Resolved! HELP ASAP: Can't receive calls

Public Mobile is having issues porting my phone number from Bell. I can text, use data, and make outgoing calls, but can't receive calls. I really need this fixed asap as I'll be on call for work this Wednesday and obviously need a way for my boss to...

tiamarie by Great Neighbour / Super Voisin
  • 1468 Views
  • 5 replies
  • 0 Bravos

Cannot select new phone number

Hi, Today i tried to register my sim card, but i keep on getting stuck on the select a new number. The drop down in the form doesn't seem to be populated with actual values, i cannot select anything (see screenshot) I've tried to do this on multiple ...

PM_region_selection.png PM_region_selection_error.png
tombrtls by Great Neighbour / Super Voisin
  • 1084 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Mobile Activation Issue

Hi, I am trying to port in a number from Koodo and as per the instruction from PM website i am trying to activate using new number and for me regions drop down is coming as empty. Request help for activating PM and so a port in for existing koodo num...

ashokumar272 by Good Citizen / Bon Citoyen
  • 1507 Views
  • 11 replies
  • 0 Bravos

Resolved! Invalid SIM then failed activation VISA denied sort of

SIM card arrived and we tried to activate. NFG!Desire is to port my wifes Rogers number to PM.She wants the 90 day province wide voice with global text and 6GB data.Also setup for direct visa payments.In any case when we tried to activate the sim car...

Nikki-Chick by Good Citizen / Bon Citoyen
  • 2537 Views
  • 32 replies
  • 0 Bravos

Resolved! sim issue and activation issue

i tried to activate my sim card i followed all the steps and put my phone in i wanted to transfer over and took my credit card info and it was said it was activating and it froze there for 45 min of spinning wheel i tried to redo it and it says sim c...

bragg2000 by Good Citizen / Bon Citoyen
  • 890 Views
  • 7 replies
  • 0 Bravos

Unauthorized Credit card charges

I have unauthorized charges showing up my credit card:2016-09-03: PUBLIC MOBILE 855-4782542 BC - $47.682016-10-02: PUBLIC MOBILE 855-4782542 BC - $60.63I've already paid for the 3 month plan at the end of August. These extra 2 payments make no sense....

Abremstar by Great Neighbour / Super Voisin
  • 2833 Views
  • 6 replies
  • 0 Bravos

Paid twice by mistake.. How to return money back?

I've made payment two times by mistake. Because there is no page about Success payment at the end.So I did payment twice with amount of 27$. How to cancel my last payment with amount of 27$? Thank you.

pavlo by Great Neighbour / Super Voisin
  • 710 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto pay change

If I want to change my auto pay from my credit card to my Visa Debit do I have to cancel auto pay then re-register?

cec69 by Good Citizen / Bon Citoyen
  • 1415 Views
  • 3 replies
  • 0 Bravos

Samsung Galaxy S6 Only Connects to 3G on PM

So, I switched to PM a short while ago as recommended by a friend, however my phone refuses to connect to 4G/LTE/anything other than 3G on the network. It had no issues connecting to 4G on my old carrier, and despite re-entering the APN several times...

Deyacht by Great Neighbour / Super Voisin
  • 1238 Views
  • 4 replies
  • 0 Bravos

Posting from Wind Mobile to Public

I cannot received calls but can call out after posting, What is the problems. I cannot get help from PM.How can I solve the problem myself ?

public-pc by Great Neighbour / Super Voisin
  • 750 Views
  • 7 replies
  • 0 Bravos

Battery problems

I have been trying almost all week to charge my cellphone and it won't charge! I used almost all the chargers that are mirco which can work on my Alcatel flip phone and the battery still dies! I've had this phone for almost 3 years now and seeing thi...

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