01-03-2020 04:43 PM - edited 01-05-2022 08:51 AM
Hi everyone,
I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
01-03-2020 07:00 PM
ok, that gives me hope to get it fixed 🙂
thanks!
01-03-2020 06:47 PM
01-03-2020 06:39 PM
@Staliger is your phone also the EU version? I am worried that this might be the main problem and not sure whether it can be fixed with different APN settings...
01-03-2020 06:37 PM
Yeah I am a bit worried they might just refer me to the community. So far the public mobile customer service has been pretty bad and non-existent...if I can't solve this issue I will change the provider as I don't want to throw my new phone away or lack mobile internet^^
01-03-2020 06:37 PM
@ShawnC13 wrote:
@Staliger wrote:
@Annika wrote:Hi everyone,
I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast
@Staliger , What PM stores are you talking about? The PM Kiosks are for activations and any other 3rd party retail location only does activations as well and have no access to the PM back end at all and can't deal with account issues. For something like APN they might help but will probably tell you to go to the community. They make it pretty clear that beyond activation of the SIM card they can't help the customer.
Yes, I refer to PM Kiosks. The person there helped me with SIM activation and APN so the phone could get/send calls/messages and have a stable Internet.
01-03-2020 06:34 PM
That's what I tried before, but even with this new added APN it didn't work (or maybe I did it wrong, also possible).Will go to a shop and see if they know what to do
Thanks though 🙂
01-03-2020 06:31 PM
@Staliger wrote:
@Annika wrote:Hi everyone,
I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast
@Staliger , What PM stores are you talking about? The PM Kiosks are for activations and any other 3rd party retail location only does activations as well and have no access to the PM back end at all and can't deal with account issues. For something like APN they might help but will probably tell you to go to the community. They make it pretty clear that beyond activation of the SIM card they can't help the customer.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-03-2020 06:05 PM
@Annika wrote:Hi everyone,
I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.
Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.
Now being back here it works, but no mobile internet connection at all (I tried LTE, 3G and 2G, nothing works).
Anyone knows what the problem is and/or how to fix it? Someone told me to change the APN settings, but despite trying a bit around (not much knowledge on my side) it didn't help either. Any help appreciated!
I have the same phone and had the same problem. Visit any PM store and seller there can fix this fast
01-03-2020 05:03 PM
Use this setting in your phone and then restart...
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)
Click here for Android APN Screen Shot
You will need to input the following information :
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun
Select Save/Done. Select Public Mobile to connect to the Public Mobile network.
01-03-2020 04:57 PM
Use this setting. It should work.
Android
Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)
Click here for Android APN Screen Shot
You will need to input the following information :
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun
Select Save/Done. Select Public Mobile to connect to the Public Mobile network.
01-03-2020 04:47 PM
@Annika Most likely something wrong with the APN settings. Try to delete all and add a new one with settings found here: https://apn-canada.gishan.net/en
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