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where is the moderator to send the private info to?>?

KaiKai12
Great Neighbour / Super Voisin
 
5 REPLIES 5

anita1
Great Neighbour / Super Voisin

https://www.publicmobile.ca/en/bc/get-help

 

This Linc will help you get started

popping
Retired Oracle / Oracle Retraité

@ShawnC13 wrote:

@Triguy wrote:


https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

 


@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human"  for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.


Sometime, SIMon does not let you submit a ticket after asking questions related to your problem/issue. This may be a good approach after getting run around by SIMon.  I agree that members should at least try to ask the question first.  But your are in an endless loop, try this approach to get a ticket.  If SIMon is smart enough, this approach will not exit.  This is better than sending a private message to moderator team.


@Triguy wrote:


https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

 


@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human"  for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

PAULRANG18
Deputy Mayor / Adjoint au Maire

Contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time can be within a few hours or less, or within a day, from my experience.

Triguy
Mayor / Maire

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:


https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

 

Need Help? Let's chat.