where is the moderator to send the private info to?>?

[anita1]

https://www.publicmobile.ca/en/bc/get-help

This Linc will help you get started

[popping]

---

@ShawnC13 wrote:

---

@Triguy wrote:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

---

@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human"  for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.

---

Sometime, SIMon does not let you submit a ticket after asking questions related to your problem/issue. This may be a good approach after getting run around by SIMon.  I agree that members should at least try to ask the question first.  But your are in an endless loop, try this approach to get a ticket.  If SIMon is smart enough, this approach will not exit.  This is better than sending a private message to moderator team.

[ShawnC13]

---

@Triguy wrote:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

---

@Triguy , Public Mobile is asking that all customers go through the steps of SIMon and not just type "I want a human"  for them to gather their data to see if there is a certain issue arising more than others so they can focus resources and prioritize issues.

[PAULRANG18]

Contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time can be within a few hours or less, or within a day, from my experience.

[Triguy · Accepted solution]

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> Click Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"