Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Incase anyone is curious. If you're on the $15 plan which includes 100 outgoing minutes. Public Mobile will send you a text message from 611 when you have 10 minutes left.
I changed my plan on Saturday from 250 MB to 1 GB. I received a text today saying I have used 75% of my data already but I haven't even used 250 MB. Can someone direct me on what I should do?
Dear all,I have been having problems receiving international incoming calls from USA. Initially I had my family members to call their providers to have them add the area code 672 .. soon after all was ok for a couple of months and now again the same ...
Hi, I try to log into my Public Mobile Online Account and I forgot my password and then it asks for a response to the question. I have also forgotten what response I gave when I opened the account. How do I get this issues resolved so I can log into ...
Autopay will not accept my credit card
Can I change my phone number to a number on my previous phone?
my billing cycle just cycled and i used up a bunch of data because it was going to reset my usage back to zero for the next month.. now i notice that it put the majority of my usage on my new billing cycle because it counts everything in the eastern ...
TL/DR: I wish I had been told earlier of sale.I checked in twice yesterday and again this a.m. to see if there were any deals reported from PM or Canadian Cell Supplies or elsewhere, and nothing showed up in the Community discussions.On the off-chanc...
How do I set up Voicemail?
I brought a phone number over since yesterday (7/1/2020) still that phone is not working since joining Public Mobile.Please have a look at into it (647) [deleted for privacy .. Luddite]IME # : [deleted for privacy .. Luddite] IME: [deleted for pri...
My husband wants to switch to PM (I've been using PM since last year) His phone is a Samsung Galaxy A20Model SM-A205W I am not very knowledgeable about cell phones, and the phone is not listed in the compatibility checker! Thanks for your help!
Hello: I just set up my Sim yesterday and while I can make calls (only to Canada, not to US while I paid for that service), my phone number shows as "unknown" on my phone and I cannot receive calls. I reset the network setting on my phone. I have a S...
![Screenshot_20200702-102408[1].png](/t5/image/serverpage/image-id/35064i51792F6B7F03E73D/image-size/medium?v=v2&px=400)
I have had the same card attached to my account since opening it 3 months ago the first psymenfxwas the second payment was fine so why now in the third month is my autopay not doing its job and bc of this happening I now have a suspended account ...
Hi everyone, been out of Canada since November, I kept my acct topped up every 2.5 months so won’t lose my number. Just got back into Canada on Wednesday, got a new SIM card as my phone got stolen 3 months ago, activated the sim yesterday can’t mKe ...
I tried to activate, though it told me my SIM was invalid.
Hi Everyone; I received an email on Wednesday from PM saying my Sims are on the way. Not quite sure how long they take to get here but it's been a week. Is this normal? Regards,
I am currently looking into switching to Public Mobile from Freedom Mobile. My current account in Freedom Mobile covers two phone numbers and I only want to port one of them to PM without interfering with the other phone number on the account. If I s...
Hi I was made payment before to day twice by mistake so tell me about the second payment u will adjust next circle or u will return at my same account.
Hello, I just activated with PM and I'm happy with the service after just over a month. So I'm going to switch my wife over to PM very soon, as the end of her billing cycle is approaching. Her phone is on a month to month plan with Rogers. I know th...
Is a Samsung A70 compatible with Public Mobile? It does not appear to be one of the models in their drop down options when checking.
Good evening, I am new here but really enjoying Public Mobile so far. So my problem is I just reactivated my existing plan, which turned out to have been expired. However, I also really need to add an international calls add-on but it won't let me s...
what happens if I’m past my renewal date ? I ,couldn’t change my plan bc insufficient funds... so I added 25 and it automatically went somewhere bc I dibt have a balance
My top up pin isn't working
Howcome you have to set up your sim and your plan at the same time? Why can’t you just do them separate? I’m out of country and tried to set my SIM card for when I’m back and it would only let me if I activated my plan
Has anyone ever been able to change their referral code?
I'm signed up for auto pay 50.00 plan.my account topped up but my 8g data did not.
I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?
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