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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

not receiving any calls since last wednesday.goes straight to voicemail.Cannot change password in selfserve area of website.just did a network reset...did not work...straight to voicemail.

Unable to add credit card AND unable to submit a ticket

Resolved! Unable to add credit card AND unable to submit a ticket

CAN SOMEONE PLEASE HELP ME? I have no idea how to contact a moderator because I can't even submit a freaking ticket!! It won't let me verify by account and it's unable to send me a pin. I can't add a credit card to my account for whatever reason. I n...

Payment trouble

I choose a new plan and it’s not letting me pay it’s says account is topped up but my plan isn’t working, I’m on auto pay today but never went trough.

Payment issue

When activating my sim card it would say oops error and then it would close my webpage out and it done that 4 times and charged me each time but nothing would go through

Plan and Add Ons showing an error page

I am trying to add on more int'l minutes, but the website keeps giving me an error message. I tried adding it on using *611, but the automated voice just sent me back to the main menu

Not receiving texts

I am not receiving texts until I am within wifi range.

Duplicate payment

Payment go through but no amount credited

Hi,I made a payment but I don't see the amount in my public mobile account. My bank was debited and I can see the transaction in public mobile''payment transactions" but balance was not credited.

Resolved! Double payment

Hi I paid my monthly subscription twice in error and I need it to be reversed. Thanks.

Resolved! Instructions Unclear: Leaving your SIM card in to receive cancellation message

Hi guys!Just switched over yesterday. I didn't see anywhere in the instructions that i had to leave my SIM card in so that my previous provider could confirm my cancellation. This seems like a pretty important step to include. Did anyone else have th...

Resolved! roaming in india

How can i add roaming in india to my plan?

Resolved! OnePlus 9 Pro Compatibility

I've been needed to upgrade my phone for a while now and the new OnePlus 9 and OnePlus 9 Pro look really cool so I was just wondering if anyone knew if either of the two are compatible with Public Mobile so I don't have to switch carries since I've b...

Resolved! Payment Issue

Hey, I'm really confused. My credit card was maxed out when my payment came out so my service got shut off. I have money on my card and I'm trying to reactivate my service, my account balance is +$6.00 and I have no owing money on the account to pay ...

Changing plan - website broken?

Hello,I am frustrated with your change plan link not working on the website. I've been trying to change for months now but when i click on 'change plan' linkt it brings me to a page with the 'current plan' and 'new plan' sections but there is nothin...

billing

i am being billed for two phone

Resolved! Network unlock code needed

Hi, I have a Samsung J3 that was purchased unlocked at Costco and activated with Public. I now ported my number and when inserting other sim card its asking me for network unlock code which looks like the phone locked to Public.I can't login to my ac...

Resolved! No caller ID

a few people I’ve phoned have said my contact has come up as a private number even though I’m added in their phone with my name. Any ideas why?

I was overcharged on my account

Tried *611 to call customer service but there is not the option

Resolved! Group Text not working on new PM account

I switched from Speakout to Public Mobile yesterday and am having trouble receiving group texts. I'm on an iPhone 8 with a $25/monthly plan. After months of coordinating rides on a group text, the group text ability disappeared a few days ago when ...

Resolved! Purchased Add-on data but not working

I purchased add on data and it shows under the add on tab on my account but I don't have internet on my phone. I did the reboot after the purchase but still isn't working. Thank you.

Sim card has not arrived

I ordered SIM card on July 17th, still not arrived

Resolved! Did a "plan change" but payed double payment by accident

I changed my phone plan to a $50 plan but ended up paying the $50 TWICE, how do I get back the extra $50 payed on this new plan?

pre-authorized payment

I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. ...

reception went weak to no service

It's not my minutes, messages go thru once in a while.I have checked with another phone, it's not that the antenna suddenly went bad.Telus sites seem to report no outages.How do I report a problem in the area of postal code V6R 2R6 ?? Thanks,Alistair

Resolved! Plans

I have an old plan, for which i pay 126 dollars, payable every 3 months. My question is: the 3GB data is that over 3 months ( so 1 GB per month ) or is it 3GB every month?Is there a better plan for a similar price that i should be considering. Thanks...

Resolved! I have unlimited long distance calling in Canada.

When I call a number in Canada a voice comes on and says "You have used all your minutes". What does that mean if I have unlimited calling in Canada?

Resolved! Trying to buy new phone for existing account

Hi, I'm having trouble buying a new phone for my existing PM account. Whenever I go to buy the phone I want, I try to login and it tells me my email or password is wrong (even though they really aren't) and I click "forgot password" and it tells me I...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

not receiving calls, goes striaght to voicemail. Also cannot change password in selfserve website.

Unable to add credit card AND unable to submit a ticket

Resolved! Unable to add credit card AND unable to submit a ticket

Payment trouble

Payment trouble

Payment issue

Plan and Add Ons showing an error page

Not receiving texts

Duplicate payment

Payment go through but no amount credited

Resolved! Double payment

Resolved! Instructions Unclear: Leaving your SIM card in to receive cancellation message

Resolved! roaming in india

Resolved! OnePlus 9 Pro Compatibility

Resolved! Payment Issue

Changing plan - website broken?

billing

Resolved! Network unlock code needed

Resolved! No caller ID

I was overcharged on my account

Resolved! Group Text not working on new PM account

Resolved! Purchased Add-on data but not working

Sim card has not arrived

Resolved! Did a "plan change" but payed double payment by accident

pre-authorized payment

reception went weak to no service

Resolved! Plans

Resolved! I have unlimited long distance calling in Canada.

Resolved! Trying to buy new phone for existing account

Doesn't find the network

Xiaomi / Redmi / Poco - Force Voice Over LTE (Poss...

PLANS

2 Esims one cogeco one PB

I chose old sim card from other provider now it is...