Community

Resolved! Activation

I entered aSIM card that didn't work and public mobile charged me. I bought a new SIM as I guess the first one was expired and now I would like to activate my account and transfer my phone # to public mobile. What is the process?

Resolved! Wont let me sign in and submit a ticket

I have set up account and can log in but wont let me submit a ticket

Resolved! Unable to submit a ticket. No service for 10 days

I have tried to contact someone for help but cannot submit a ticket or even a private message.  I have filled in all the fields correctly but still am unable to contact anyone for help.  I live remotely and have been 10 days without service.  I am so...

Resolved! cant sign in

just switched providers to virgin, and now I cant sign into my account.I just want to make sure it isnt still going to bill me.when you port over a number does it automatically cancel your autopay?

Resolved! Issue with porting phone number from Lucky Mobile

I ported my phone number from Lucky and answered yes to text message I received from Lucky.Phone seems to be working fine. I can make and receive calls and text no problem, but I received a voice message from Public Mobile saying there is an issue wi...

Resolved! Account indicating suspended but i am on auto pay and phone still working

Resolved! Need Help Porting My Number

Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?

Resolved! Need a PUK

My SIM is locked and my phone is asking for a PUK.  I tried all the methods suggested through the chat bot and NOTHING works - How else can I get a PUK when nothing the system suggests is working?  How do I actually get in touch with someone from pub...

Resolved! Lost access to e-mail to access online account

Hi, I recently washed my phone & so the e-mail I have been using to access my public Mobile line account for years could not be recovered; my phone was the security backup for that e-mail account. I had to update my credit this month for my auto paym...

Resolved! Need new pin

Can’t use phone I need a new 4digit pin 

Resolved! Glitch when filling out Ticket

Hey I just ordered a refurbished phone through public mobile it arrived yesterday but the charger on it doesn't work so i'd like to return it.HoweverWhen I go to fill out a ticket, it states that I cannot submit the form until all boxes have been com...

Resolved! Incoming texts going to different number.

Some of my text messages are going to a different phone number. The number it is going to is one of my other Public Mobile accounts. The only way they are connected is through email address. I was wondering if this has happened to anyone else.

Resolved! X under signal bar icon

Hello. What does an x under a partially filled signal bar icon indicate and how can it be solves. Also seems as though outgoing voice calls have muted voice volume. Could the two be connected. We have just come through a winter snowstorm overnight, c...

Resolved! Locked out my account

Locked out my account

Resolved! Lost phone, want the same number due to Two-Factor issues.

My other half lost her phone and is now completely locked out of all of her accounts, most importantly her Google account which has all of her stored photos and her email as well.  Two factor authentication is done through her phone and unfortunately...

Resolved! Black Friday Promo

Wondering how to access the free month of service advertised in the black Friday promo? I was billed for both Nov and Dec.Thanks for the info

Resolved! Line not working after changing SIM

Hope someone can help me.  I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information.  Not sure of where to get next to solve my probl...

Resolved! Forgot my email/username

Hello, I can’t remember my email/username for one of my accounts and need to update my visa expiry date.

Resolved! Phone dropping calls

Does anyone find their network/phone drops calls more than usual with Public? Trying to convince my partner to join but he's uncertain given how often I disappear from the other end of our calls! Is it my phone or the network?  Thanks!

Resolved! email change

I have recently switched emails & phones, still have same SIM card. Just having a lot of difficulty accessing my account to make the necessary changes. 

Resolved! Quick switch adapter for Refurbished Pixel 4a from Public Mobile

I recently purchased a refurbished "Like New" Pixel 4a from Public Mobile.  I did not receive a Quick Switch Adapter, When purchased brand new it comes with the adapter, needed to transfer data/files from old android phone (larger connector) to the n...

Resolved! Cannot make calls

No service