Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey Guys!So I lost my old phone and I want to transfer my SIM but the public mobile website tells me to complete the SIM change I would need to enter a one time security code. The problem with this is they give me the option to text my old phone (Whi...
After suspension, I have difficulty to pay my balance to reactivate my account. The system doesnt accept my payment. I tried with multiple CC. Can you please check
I will move AB to ON this weekend. Thanks!
Why can’t I pay for my plan with my available funds
Morning I wanted to see if PM has better mobile coverage (I'm with one of Big3 providers).Aug.5th I purchased a plan (50$ +tax for talk/text)HOWEVER, my account wasn't activated until some point on the 7th Recieved an email saying payment is due Au...
Good morning I'm trying to contact support (via a ticket) but they want my PIN. I gave them the PIN I configured when I created my account but they say it's the wrong one! I'm sure it's the right one. I checked all my messages and there's none conf...
It's been almost a week since I ordered a public mobile sim card; however, nothing has arrived yet! Is there any way to track it? There was no tracking number. Please advise on what to do.
I don't see clear cycle period information or dates mentioned on the Data & Add-On Usage page.The only thing mentioned there is "In-plan data expires at the end of your renewal cycle". But then I can't find for sure when my renewal cycle is. Clicking...
Is there is any student plane?
I keep trying to change my Sim because my phone was stolen and I click to verify by email and it takes me to a page that says woops something went wrong try logging out and back in again. I've done this numerous times I've restarted my device I've re...
CanI get roaming by the month on my phone?
Hi, My phone serivce seems to not being working. I'm not able to make phone calls out and if someone tries to call me they go directly to voicemail. I'm signed up for autopay and I think I'm all paided up. Can someone please help me to see if my ac...
I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?
Activating new account wit a new SIM. Entered all information including credit card, referral code etc. Then screen got stuck on step 3 "linking account to plan". Waited for 20 or so minutes and tried again but now when I enter SIM card number, it sa...
May I use my extra funds to purchase certified pre-owned phones? Can a Moderator confirm?
My account was on autopay but got suspended because I lost my credit card and deactivated it, but forgot that it was being used for this account. I tried to make a payment manually after updating my credit card details but I am getting an error messa...
We haven't received an activation code yet for my phone
Hello, I'm installing a booster in my home and trying to figure out which tower to point it. Using cellmapper, I see there is a 4g tower closest to where I live, and if I change the option to 3g network, the 4g tower disappears and a 3g farther away ...
Is it possible to get an entire history of my payment for public mobile? I remember when I chose this service that I chose the $25 per month (unlimited talk and text) plan and now its $33 per month (unlimited talk and text). I don't remember changing...
I've deactivated the old credit card which is currently bonded to the phone for automatic payment. I tried to log in to the self-serve section but seem to have forgotten the email and password for the account, I've attempted multiple emails for "Forg...
I bought a new phone while putting sim card in I dropped and lost it. I transferred my account to new sim. I cannot send or receive calls or texts, what do I do?
Hello,A few days ago, my data stopped working randomly, i got a text saying i used up 100% of my data while doing nothing data intensive. I checked my account details and noticed that my account shows i have only used around 300mb of data while i sho...
I have my son on the most basic plan. (100 minutes 250mb) 15.00 a month. It is billed to auto-pay on my cc. what happens if he reaches the 100 mins/250mb before the month ends?
My mom is getting a replacement SIM card in the mail as her current SIM is damaged. She is already a Public Mobile user and would like to keep the current phone number that she already has. How can we transfer her current Public Mobile phone number t...
In the Certified Pre-Owned store, the iPhones have received a price drop. iPhone 7 $179iPhone 8 $209iPhone XR $439iPhone XS $549 They also moved around the cheapest Android phones to the bottom of the webpage.
