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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Invalid SIM + unverified email

I registered a new SIM, new account, gave payment info, porting info and all that. The screen said wait and I went onto other work. When coming back, there was an error message. Went to login then and check the status of my account and the login an...

Resolved! Automatic Top-Up issue

There is a wrong entry of transaction in the Automatic Top-Up on Jan 21, 2020. This is the 2nd time in a row. An AutoPay Reward $6 is wrongly debited to my account. It should be a CREDIT. Now I should have $12 available funds in my account, but not z...

Resolved! Not Data

I have no data. I have tried everything that has been posted and have gone in and set the APN settings and still nothing. Please help.

Resolved! Motorola

Does public mobile support "the Moto G 6 Play"? I don't see it listed. Thanks!

Resolved! Adding referral code

I activated my account in store yesterday, but didn't know my friend's referral code at the time. The clerk told me I could add it in later. How can I do this? Much obliged!

Payment problem

Hi, Sir/Madam I set up an auto payment with my credit card, for some reason it did not work, I tried to register my credit card information again, still not working. I called card issuer not thing wrong from their side. Then I tried again with differ...

Resolved! I can’t get service after changing my number

Please help

Resolved! 8UC1 and 8UC2 error messages when dialing a specific land line

I started getting 8UC1 and 8UC2 error messages when dialing a specific land phone number - my parents in the same area. Happens with both PM phones I have access to. Line is accessible as usual when I got my son to call the same number using his non...

Resolved! Told I need a long distance add-on?!?

Hi! I have Canada wide calling and yet when I try to make a call from the Maskwacis Reserve north of Ponoka (Alberta) I'm told that I don't have a long distance plan and to call 611 to buy an add on. Not very helpful when I was stuck in the snow with...

iPhone 7 Plus unable to send MMS over SMS (over iMessage it works fine)

My wife's phone won't send MMS (pictures/video) over SMS. She can send them via iMessage though. She has an 8GB data plan. The instructions on this page don't apply because the settings are simply not there anymore. The only one that is there is u...

Resolved! Accidentally switched plan

I mistakenly clicked on changing plan immediately rather than the end of cycle, can we undo this too keep old date .... I had until 3 Feb but now today 23 Jan is my new date due to my error by clicking change plan immediately rather than end. My bad ...

Port number from Fido not working

Hi, there! I ported my old number from Fido yesterday. Now with my new PM sim card, this number isn't working-- No incoming or outcoming call at all. What can I do? This has been 20 hours.

Resolved! Loyalty

Hi , I've been a member for more than a year now; however did not receive my loyalty discount yet ... how come ? I'm on autopay and have never disconnected from service.

Re: "Refer A friend" doesn't work?

I just signed up with Public mobile. I used my friend's referal code. However, it doesn't seem to X...... apply the rewards to me ($10) credit. Please look into it for me. Cheers,GB Moved by mimmo

Resolved! Porting Rogers home phone number

Hi, I'm hoping to port my current Rogers home phone to a new Public Mobile account. When I do the port, does it just forward the calls to my Public Mobile number? Or does my Pulblic Mobile account then change to my old landline number? Thanks!

Resolved! SIM invalid error

Hi,I bought and activated a SIM August 2019, but for ended up staying with my previous carrier for a little longer, so I allowed my account to deactivate. Now I'm ready to siwtch to Public but when I try to start my new account my SIM is invalid, ev...

International texts not going out, incoming works fine

So, after I switched over from my old $33 plan to the $25 I can't send out international texts anymore. Same sending phone & number, same recipient phone & number, messages come in just fine and my phone thinks it's getting the messages out but the r...

Resolved! Using public mobile in Mexico

Hello all. I am back now, but just wondering if public mobile has a plan that I could've purchased to be able to make and accept calls while out of the country. I already have the Canada/USA Roaming.

transfer phone No.

I have transferred my No. from the previous carrier, should I contact the previous carrier requesting the cancellation of the service， or I will be charged.( no term service).

Resolved! Accidental 5 minute us roaming..

Hi community, hoping to reach a @Moderator here. Yesterday I crossed into the us to pick something up, and forgot to turn my cellular data off for about 5 mins, at 1:00 or so.. I'm hoping to ask for clemency for this particular slip-up to hopefully ...

I've purchased 1gb of US Roaming data but I've got no data signal since I arrived in New York

Please advise. I will check this post again later. Peter

Resolved! reward for referral friends

Hi, I referred two friend at different time, am I qualified to get another cridet of referral.

Changed plan now I can't make calls

I just changed my plan from the $40 to the $35 as I am not using much data. And now I am unale to make calls. It says I do not have talk on my plan. However the change hasn't taken affect yet till my next billing cycle and regardless the plan has tal...

Calling from China

Hi, if I have the 400min international bonus addon can I make calls from inside China? thanks

Resolved! The due date for the promotional offer $10 off

For how long does the promotional offer usually go? Is anyone who knows the due date for limited time offer $10 off for 8 months? I am thinking another activation for my daughter.

Transfer phone number form bell to PM

I activate PM at 5 PM Jan 22 but still not complete. How long working it?

Resolved! password and security question reset

I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?

Resolved! Rewards

Hi, I just joined PM and referred a friend, I am wondering how long it takes for all the rewards to show up on my account (refer a friend and $10 off for first 8 months) on my account it is only showing the autopay discount.Thanks

Resolved! How can I change the billing cycle?

Hi,I have just activated PM and I'd like to change my billing cycle from 1st of month instead of 21st because of my data cycle. Can I change it, at least for data cycle?Thanks

Resolved! Top up data

Is top up data automatically renewed and charged on auto payment. If so how do you cancel it.

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