Community

Resolved! Re: Switch to PM

If we received this promo code (for the recurring 2GB data) via email and have decided to purchase a SIM card online (with 3-7 days for delivery), will the promo code expire on us because of possible days in the SIM card delivery time? Thanks!

Resolved! Switch to PM

my friend she lives in BC and she would like to switch her phone plan to PM, but she is not confident to do it by herself online.Is the Walmart only place she could go to do it? Thanks 

Resolved! Double charge on new account

I switched my service provider to public at the start of the month and was double charged for my first month. I'm not sure if I should contact a moderator or if it's normal to be double charged on the first month as some sort of activation fee. The t...

Resolved! Default password for Voicemail?

On new account activations, is there a default voicemail PIN code that gets setup?  For example the last digits of the SIM card perhaps? I'm assuming the default voicemail PIN is different than the PM account PIN which is used on 611 during purchases...

Resolved! Does Public Mobile support 5G?

For some reason the chatbot couldn't answer my question, and the website directed me here instead of letting me create a support ticket to ask the staff directly. I'm thinking of getting a 5G phone, but I'll probably switch to Telus or some other car...

Resolved! Can voicemail be checked from a landline?

Hi, With my previous provider, it was possible to call your phone number from another phone and then press pound # key following your voicemail PIN in order to retrieve your voicemails. Is there a shortcut for Public Mobile? I suppose this applies on...

Resolved! Forget security questions password.

I forgot my security question . So, How do I reset it?

Resolved! I need to change my number

I need to change my phone number

Resolved! changing from Blackberry to iphone on existing account

Please help.I have been with Public before it went 'live'.I am changing from a Blackberry to a newer iphone. I have purchased a new sim card and know what I need to do there. How do I add this to my existing account. Yep. It's been a long week....ElB...

Resolved! Balance Inquiries

Hi,     edited by computergeek541: removed blank content

Resolved! No Service on New SIM

Hello, I just got a new SIM for Public Mobile and am not getting any service.  I finished the activation and my account shows the SIM as active.  However, I have no calling or data.  When attempting to call I get an error saying mobile network not av...

Resolved! Submitting Ticket Login Error

I'm trying to submit a ticket to request a pdf Utility Bill/Invoice. Before I can submit a ticket, I need to login to my community account. When I enter my community username and password, I get the error message  "Error logging in". This doesn't mak...

Resolved! Number Swap ?

I have a number with Public and I have a number with Telus 123456 on a landline.I want to put the Telus landline on my current Public account (it would be simpler to just start a new account but I lose my credit for time as a customer) and put the cu...

Resolved! With autopay, should Due date be same as payment date?

Hi, I just configured autopay but one thing that concerns me in the overview page where it says: Payment Due Before: Nov 3, 2021 You are currently registered for dynamic AutopayNext Payment Taken: Nov 3, 2021My question is it says due BEFORE Nov 3rd ...

Resolved! add-ons

data addons has expirationtime?

Resolved! Can I roam in Egypt?

I travel to Egypt sometimes and sometimes I need to make phone calls using my Canadian number. So can I make phone calls using my public mobile service in Egypt? And what are fees for roaming in Egypt?

Resolved! Samsung A12 compatibility

Hello, Just purchased a Samsung A12 before I discovered Public Mobile.  Does anyone know if it will become compatible with time, or is it now, but the list just not updated? Thanks!

Resolved! I need to change my number

Resolved! Public Mobile is a phone company. And it can't make phone calls

It took me 4 hours to get a very basic problem resolved, via a series of back-and-forth online messages, needing to wait for replies every time after sending a response. If we were on a live phone call it would have been resolved in 5 minutes. I spen...

Resolved! Receipt for plan

hi ,  I just paid about 55 dollars for the 50 dollar plan. I was wondering where can I get the receipt for my payment, including the taxes charged. Thanks