@Zyl wrote:
@alenka, the email address to log into "My Account" should be the one that you used to activate your SIM card not the email address that you used to create an account for the community forum here IF they are different. As some has stated to you, if you don't remember the email address that you used to activate the SIM card, then bypass it and use your account pin instead. If you don't remember your account pin either, then click on the "Message" icon in "Community" and then click on the icon that looks like a pen in a box to compose a private message with "CS_Agent" in the "Send To" field. Notice it's capital letter "A" for "Agent" not "CS_agent". This is the only way to contact customer support from Public Mobile. Public Mobile customer support do not call or email you, ever besides the automatic welcome email that you received when you first signed up.
Assuming that the customer doesn't know either the e-mail address used and password or the account PIN, private message isn't the only way to contact Pubilc Mobile customer support agents. The ticketing system also gives customers the option to answer a few account questions to prove account ownership.
In addition, small or capital letters in CS_Agent doesn't make a difference.
@alenka
In addition to the mention that your My Account username isn't the same as your Community username (My Account username is an e-mail address), the next box that needs to be filled in isn't your account PIN when using the My Account credential verification option. That needs to be filled with your Self Serve account password.
