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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

sim card not working

just switched to samsung6 and it is not recognizing my sim card. phone is unlocked and i have tried reinserting the card many times. The sim card is active as it still works in my old phone. Phone says public network is not available. Only other thin...

change plan

please change my plan with auto pay on line to 25$ my number xxxxxxxxxxxxxx edited by computergeek541: phone number removed

SIM card not working

New user to Public Mobile. My Iphone 6 is not picking up the SIM card that I just installed. I'm a little confused as I had two previous providers. So the phone should be unlocked. The SIM card was bought about a year ago but just never installed...

Plan

How come my account has been deactivated but my bill has been paid?

Plan renewal

$15 plan

Resolved! $15 plan

for $15 plan, 100 mins Canada wide talk, how about 1800 toll free, is that count mins? thx

Refer a friend

May refer a friend is not showing on my account

Resolved! No Incoming Texts

Hi, I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

Resolved! $35 plan

Hello, i'm new to PM and will be activating a plan soon. I'd like to clarify the $35 plan does not include being able to send/receive pictures? The $25 & $40 plan says it's included but the $40 plan seems overkill for me and the $25 plan may not be e...

Account setup

Trying to set up self-serve account for my son but when the phone number was enterec, it came up as invalid number or account already exists. Well, the number is correct and we haven't yet set up an account. Now what? Thanks in advance!

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?

Amount of data for online conference

Resolved! Amount of data for online conference

Approximately how much data would be needed to attend a one day online conference - approximately 8 hours. I haven’t been given the mode of communication yet but am assuming it will be a Zoom presentation.

Resolved! Voice Mail Query

Hello Community members - When I check my self service account it looks like I have called or checked my voice message (a few seconds only). Could it be either someone that is blocked trying to call? Just wondering if you might have any idea. Tha...

Resolved! How Long do Add-Ons last, One time, or recurring?

If I pay for a Data Add-On, Is that a one time purchase or will my bill assume it is now to be included monthly? I would like to add data but only for the next 2 to 3 weeks while away on vacation. Thanksdbur

MMS

Resolved! MMS

After switching from lucky Mobile I can no longer send or receive MMS. I entered all the correct APN settings and they just fail.

Resolved! Porting 2 numbers from one account

My husband and I currently have two phone numbers under one account with Rogers and we're looking to port both of our phone numbers to Public. Is this possible? The account currently is in his name, and I'm able to make changes.

User ID password

I forget my user ID password. How I can solve this problem?

MMS messages with Images not downloading

I am having issues sending a message to another Public Mobile user that has images in it. He has the now discontinued basic $10 plan which I believe does not include data but includes 50 messages per month. All he gets is a message which says "MMS me...

Resolved! People replying to me with imessageit goes to someone elses iphone.

I just went in to change my number and now i cant call or text at all. Is there a delay for this?When I set up my phone i thought, wow this was easy, however anytime one of my contacts replied to me (im in NB) using imessage it would go to someone w...

Talk is not included

I have a plan with Canada wide talk and data but many times I get the message "talk is not included with your plan". I do a "redial" and the call goes through. I'm also having many problems with losing service even when signal is -75dB and phone does...

Resolved! 2 accounts one email

I set up two accounts on one email- how to fix this??

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

sim card not working

change plan

change plan

SIM card not working

Plan

Plan

Plan renewal

$15 plan

Resolved! $15 plan

Refer a friend

Resolved! No Incoming Texts

Resolved! $35 plan

Account setup

error in sign up

Amount of data for online conference

Resolved! Amount of data for online conference

Resolved! Voice Mail Query

Resolved! How Long do Add-Ons last, One time, or recurring?

MMS

Resolved! MMS

Resolved! Porting 2 numbers from one account

User ID password

MMS messages with Images not downloading

Resolved! People replying to me with imessageit goes to someone elses iphone.

Talk is not included

Talk is not included

Resolved! 2 accounts one email

all outgoing calls drop, incoming calls from others, they get a service error

Network issues in Moose Jaw, Saskatchewan

Re: Mobile Data not working

Account payment

unlimited us and canada talk, text and data plan

Re: Esim transfer to new phone ?

Can't access account

Current plan $23, want to decrease data to $19 pla...