Community

Resolved! Transfer Telus number to Public Mobile

I am having difficulties transferring my valid Telus cell number to PM.  I successfully completed the activation process and my phone is working well .  I have followed the link to submit a ticket to the Moderator Team, correctly filled out the infor...

Resolved! KOHO Reloadable Prepaid Visa not accepted for auto pay

Hey PM Community. I have the issue above. I contacted KOHO and they believed this is unusual behavior and sent out a new card and reset my account I assume. But I am still getting an error message with the new activated card.Unable to Process Transac...

Resolved! Ported out my number but...

Hello! I made a post a while back about my plan with PM being a little too high. So I ported my number out to another carrier which offered me a better plan.  Btw, I'd happily come back to PM if their plans improved to match the competition. Anyways,...

Resolved! Voucher won’t load, second voucher is fine; bought together

Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps

Resolved! Cannot buy sim card

hi, i tried to buy sim card online so many times but keeps saying the zip code is not matching w the address. I'm pretty sure all the info i put was correct.how can i reach the moderator?

Resolved! Need puk for sim

Resolved! Re: international texting

Hi, Just wanted to confirm, so if I'm overseas there's no way of me receiving a text from Canada? Thanks, Mark

Resolved! Email address not recognized

I am attempting to create a new account, my first account but I receive an error when adding my email the emIl is the same as my payment account. it ss correct. What  can i do? 

Resolved! Re: Beginner’s Guide to the Community

How do I update my credit card info? My current card will expire next month.

Resolved! New activation but not able to receive text and data

iPhone 5 thanks for the solution 

Resolved! Is the Samsung A51 compatible?

Resolved! Re: Beginner’s Guide to the Community

I need to talk to a moderator. 

Resolved! Porting phone number with different account holder name

Hi there, I am signing up for public mobile.  I would like to port my existing phone number from Koodo to my new public mobile plan.  The name of the account holder on my Koodo account is my father's name, as he purchased the phone years ago as a gif...

Resolved! My account is locked out

I tried to log in to my account which is xxxxxx@xxxx.com to reset my password, but it is locked out.  My phone number is xxx xxx xxxx on my account. Can you help me? EDIT by Dunkman: removed personal information

Resolved! No Service

Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?Thanks in advance. 

Resolved! self portal, plan section error

Im getting all kind of error, even log out when i go to Plan TAB.   all other tabs are ok.