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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2392 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4167 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35182 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47166 Views
  • 182 replies
  • 30 Bravos

Resolved! Have a Vancouver number in Edmonton

I'm on Koodo with a Vancouver number. 604I moved to Edmonton Ab and kept the number (because Canada wide calling is a thing.) I'd like to switch to PM - will there be any issues with this transfer because of this? My Koodo billing address is set to E...

Scarybear by Good Citizen / Bon Citoyen
  • 1023 Views
  • 4 replies
  • 0 Bravos

Unregistered SIM

Can I get some help?It's wrote "unregistered SIM"I can't callI can't send messagesI need help pleaseThx

Prince1 by Good Citizen / Bon Citoyen
  • 2268 Views
  • 23 replies
  • 0 Bravos

Can’t activate phone.

I registered my sim first before selecting a plan. Went to screen saying loading PDFs. Followed by a continue button which didn’t work. Then I tried selecting a plan which didn’t work. Did I do steps in incorrect order?

marcus30 by Great Neighbour / Super Voisin
  • 703 Views
  • 3 replies
  • 0 Bravos

Auto pay active but service suspended

Hello,  I received notice today my number was no longer active/suspended due to not paying even though I have already paid for this month and I have had auto-pay set up since the beginning. It says I have service but is unable to call/text or use dat...

dp300 by Great Neighbour / Super Voisin
  • 1251 Views
  • 5 replies
  • 0 Bravos

Resolved! auto paying customer

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

gogs17 by Good Citizen / Bon Citoyen
  • 1982 Views
  • 10 replies
  • 0 Bravos

Resolved! NEW User; missing plan promo

Hi,Last week Thursday I ordered a SIM card to my home in Winnipeg, with the intention to sign-up with the $30 plan and 2GB of Data with Auto-pay (as described here https://www.publicmobile.ca/en/mb/plans/30for2GB-3Gspeed) . Today I FINALLY received m...

jlw175 by Great Neighbour / Super Voisin
  • 1101 Views
  • 3 replies
  • 0 Bravos

Data being used up but always on wifi

first time since being on public and ive used up my data some how, I have my ios counter reset yesterday and since im always on wifi it showed I only used 22mb of data, i have basically most things turned off of cellular data. The counter showed at 1...

Markp by Good Citizen / Bon Citoyen
  • 4014 Views
  • 39 replies
  • 0 Bravos

Promotions

On Sept 7th, I ordered a sim card online thinking I would become a Public Mobile customer by taking the $30 promo plan that was advertised. As of yesterday morning, I still had not received the sim card but the promo plan was still showing as availab...

carsen1 by Great Neighbour / Super Voisin
  • 857 Views
  • 4 replies
  • 0 Bravos

Re: What is the SIM card PIN?

Hi , I have a problem accessing my voice mail Since one week  , it gives me error performing ,call failed , please let me know what to do thank you

Hmhajjar1 by Great Neighbour / Super Voisin
  • 732 Views
  • 3 replies
  • 0 Bravos

Data Not Working

I have an iPhone SE and the data is not working. I see lots of other people have had this problem but none of their solutions have worked for me. I tried resetting the network and putting sp.mb.com in but nothing is working. Need a little help!

CountryHiker by Great Neighbour / Super Voisin
  • 550 Views
  • 2 replies
  • 0 Bravos

Bonus 500 MB

When will I see the bonus 500MB showing on my plan? I do have autopay in place.

cdef2 by Good Citizen / Bon Citoyen
  • 1124 Views
  • 8 replies
  • 0 Bravos

Got 50 dollar plan cancelled after 2 days...

i needed more data so i switched plans to have 8gb then 2 days later it said my plan was deactivated when i got charged the 56.25, so i had to pay another 50 dollars to reactivate my phone and a random 10 dollars out of the blue. I now have only 1 gb...

NickKeeley by Good Citizen / Bon Citoyen
  • 1771 Views
  • 19 replies
  • 0 Bravos

Resolved! No Picture Texting

I can not sent nor receive picture messages. How can this be fixed?

Chant18 by Great Neighbour / Super Voisin
  • 2159 Views
  • 15 replies
  • 0 Bravos

Data won’t turn on without a reboot

Would like to know why I keep having to do a network reset whenever I need to use my data. I don’t use it often but would like to not have to reboot when I do.Hoping it’s a simple fix as am not that technical.. Tia   

Ron112355 by Good Citizen / Bon Citoyen
  • 1365 Views
  • 11 replies
  • 0 Bravos

Resolved! Keeping public mobile as a data plan

I want to change my number over to Shaw but keep my public mobile account open with a new number to use for data. Any help would be appreciated thanks

maddog1234 by Great Neighbour / Super Voisin
  • 2330 Views
  • 9 replies
  • 0 Bravos

Resolved! Busy signal on incoming calls

I’m using an iPhone X and all incoming calls are greeted with a busy signal ... how do I eleviate this problem? Out going calls are not a problem.

Lookoutlarry by Great Neighbour / Super Voisin
  • 5415 Views
  • 11 replies
  • 0 Bravos

Resolved! Call forwarding for extended period of time?

I'm moving back to my home country for some time and I'm getting a virtual phone number in Canada. I want to keep my public mobile number and forward the calls to that virtual number. I tested it and it works fine, is this okay if I don't switch on m...

sreekar545 by Great Neighbour / Super Voisin
  • 2380 Views
  • 15 replies
  • 0 Bravos

Resolved! Internet connections

New phone LG D852Android 6No internet connection except  from WiFiUpdated APN according to PM  specsWhat can be done??? 

Padcorp by Great Neighbour / Super Voisin
  • 1204 Views
  • 5 replies
  • 0 Bravos

Unable to create account to active SIM

I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to veri...

shemawilliams by Great Neighbour / Super Voisin
  • 873 Views
  • 3 replies
  • 0 Bravos
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