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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming

I travel to another country, and I have been trying to use Roaming. They have charged me twice, and yet the Roaming is not working. What can I do ?

Resolved! Billing Notification

For the last few months we have gotten a text from 611 saying our auto-pay was successful but we are getting the notification at 1AM EST!!!! We used to get it at 12 or 1PM.

Resolved! Billing

i have 2 cell phone accounts with you guys and never had an issue now this month I got charged for 3 accounts. I am set up for autopay for myself and my husbands account. This month I was charged February 4, February 5 and February 7. I have had ...

Resolved! puk code

I can't get into my phone I need a Sim card puk code how do I get this?

Resolved! Service from Cuba?

Hi! Does anyone know if my phone will work in Cuba to call or text or even my data to Canada?Thanks

Resolved! Bonus $10 credit

Hello,I would like to ask why, when I activated my number, I did not receive one-time Bonus $10 credit. I entered a friend code and he received $1 off his payment. Thanks for your help in advance.

Resolved! Telephone number for Public Mobile

Does an telephone number exist for Public Mobile to troubleshoot a particular problem? If yes please share because the solutions offered are bringing any satisfaction.

Line doesn’t work

I just re activated my plan but nothing works. I tried shutting down my phone and everything else but still line is still cut.

Resolved! Sim card

It’s been weeks and I still haven’t received my SIM card and I didn’t even get a tracking number. This is the worst mobile line in the world

Phone shipment

Hello, The shipment of my phone and sim card is delayed because UPS needs my physical address and not my box number. I called UPS today and said that I need to contact Public Mobility to have them contact UPS with my physical address. Who can I conta...

Someone Has Stolen My Phone Number

I've been having issues for months with my phone number. I first noticed the issue when people were messaging my android phone and it was being sent to someone on iMessage (which I don't have) and, on a couple of occasions, another person actually re...

Password

I need to pay my plan and I can't open my account because I forgot my password and the answer to the special question answer.

Unable to process this transaction.

I cant get passed this at all doesn't matter what I try. Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

Change my current plan

Hello, I am now at $35/month and I like to change back to my previous plan as $25/month.I am not sure that $25/month the data will be 1G/30 days, isn't it? Regards,Viet

Not receiving CIBC login verification SMS code. Verification call is fine

When I was trying to login in my CIBC account, it was asking for verification code which will be send to my phone number. After giving my cell no. I did not get the message. Then I switched to call option for the verification code. I got the call and...

Account suppended

How to reactive my account? I also have no service with my phone, how to reactive?

Can't Login

Hello. Trying to setup a public mobile account. I set up a username and password, completed email registration. Started a new setup, got a 802 error. I followed some community suggestions, but now I can't login to my account. I'm stuck.

Phone number registered to someone else

Resolved! activate new sim

received my new sim & tried to active with the email link, gives me error 821, I tried twice more getting same error, but my Visa had no issues getting billed 3 times. Customer service is crap. I cannot become a member until I have a phone # which ...

Add ons

Help

I need your helpi need ad on I am in Texas need roaming charges added to my account thanks

How to port out number on lost phone?

Lost my phone. Wanting to port out number. How do I do this? Unable to receive validation/confirmation request from PM.

Resolved! Transfer

I would like to transfer my number to Fido may you please confirm

Text saying that I am out of add on minutes - but actually not according to my account

Hello, I was on the phone yesterday on a long distance call when I heard a text coming in. The text told me that I only had 10 minutes left of US calling. Then I got another text saying that I had run out of minutes. (I was still talking on the phone...

Cell number not ported from old carrier

I need to submit a ticket

How can I Receive my Monthly or Annual Payment Receipt?

For tax filing, I need to keep my monthly/annual payment receipt history. Can I download such history as PDF file from my online Public Mobile account?

Is it free to answer calls abroad? (outside Canada)with the plan 15$/month?

Is it free to answer calls abroad? (outside Canada). with the plan 15$/month?

Bonus SIM Card not arrived....

After buying a SIM card I was later emailed.... "Thanks for your order on 01/19/2022.Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands! If you share it with a friend or family member, you’ll ...

Resolved! Changing Auto Pay Card

I couldn’t see any option to change the auto payment card online. Os there any way ?

I can hear callers but people can't hear me intermittently

Hi So I have iPhone 12 Pro Max and I have tried blue tooth same problem I can hear people they cannot hear me but when using magic jack app no problem I took out the sim and put it back it resolved the problem temporarily but came back so it seems a ...

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