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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot SIM card pin

Resolved! Have a Vancouver number in Edmonton

I'm on Koodo with a Vancouver number. 604I moved to Edmonton Ab and kept the number (because Canada wide calling is a thing.) I'd like to switch to PM - will there be any issues with this transfer because of this? My Koodo billing address is set to E...

Unregistered SIM

Can I get some help?It's wrote "unregistered SIM"I can't callI can't send messagesI need help pleaseThx

Can’t activate phone.

I registered my sim first before selecting a plan. Went to screen saying loading PDFs. Followed by a continue button which didn’t work. Then I tried selecting a plan which didn’t work. Did I do steps in incorrect order?

Auto pay active but service suspended

Hello, I received notice today my number was no longer active/suspended due to not paying even though I have already paid for this month and I have had auto-pay set up since the beginning. It says I have service but is unable to call/text or use dat...

Resolved! auto paying customer

my phone says its searching. Can't call out or receive calls. Can text ok and everything else seems ok.

Resolved! transfering number from Koodoo

Would love to keep my old number from Koodoo how does one do that

Resolved! NEW User; missing plan promo

Hi,Last week Thursday I ordered a SIM card to my home in Winnipeg, with the intention to sign-up with the $30 plan and 2GB of Data with Auto-pay (as described here https://www.publicmobile.ca/en/mb/plans/30for2GB-3Gspeed) . Today I FINALLY received m...

Data being used up but always on wifi

first time since being on public and ive used up my data some how, I have my ios counter reset yesterday and since im always on wifi it showed I only used 22mb of data, i have basically most things turned off of cellular data. The counter showed at 1...

Promotions

On Sept 7th, I ordered a sim card online thinking I would become a Public Mobile customer by taking the $30 promo plan that was advertised. As of yesterday morning, I still had not received the sim card but the promo plan was still showing as availab...

Re: What is the SIM card PIN?

Hi , I have a problem accessing my voice mail Since one week , it gives me error performing ,call failed , please let me know what to do thank you

Data Not Working

I have an iPhone SE and the data is not working. I see lots of other people have had this problem but none of their solutions have worked for me. I tried resetting the network and putting sp.mb.com in but nothing is working. Need a little help!

Bonus 500 MB

When will I see the bonus 500MB showing on my plan? I do have autopay in place.

My payment is not been process.... I paid already what is going on with your plataform Public?

Hi Public Mobile what is happening this is not the first time I have problems with your plataform I paid already and my payment is reflected in my public page in transacction section, but I can't call anyone I do not have service. Please check your p...

Got 50 dollar plan cancelled after 2 days...

i needed more data so i switched plans to have 8gb then 2 days later it said my plan was deactivated when i got charged the 56.25, so i had to pay another 50 dollars to reactivate my phone and a random 10 dollars out of the blue. I now have only 1 gb...

Resolved! Issues with port - how to get a new number assigned?

Hello, The number I requested was deactivated prior to the port. How can I get a different number assigned?

Resolved! No Picture Texting

I can not sent nor receive picture messages. How can this be fixed?

Data won’t turn on without a reboot

Would like to know why I keep having to do a network reset whenever I need to use my data. I don’t use it often but would like to not have to reboot when I do.Hoping it’s a simple fix as am not that technical.. Tia

Complete crap! Activation didn't work! Now much Sim Card can't be registered!

Resolved! forgot my security question answer

...and now I can't login to update the payment method after I lost my debit. help?

Resolved! Have not been given a PIN in store. Account has been created by salesperson and cannot access it.

Hello, Please forgive the disturbance. This may be a bit of an atypical situation. I visited a boot listed by Public Mobile as a service provider. There, I purchased a SIM card. The salesmen did the complete process of signing up for me. He had me wr...

Keeping public mobile as a data plan

Resolved! Keeping public mobile as a data plan

I want to change my number over to Shaw but keep my public mobile account open with a new number to use for data. Any help would be appreciated thanks

Busy signal on incoming calls

Resolved! Busy signal on incoming calls

I’m using an iPhone X and all incoming calls are greeted with a busy signal ... how do I eleviate this problem? Out going calls are not a problem.

Resolved! Call forwarding for extended period of time?

I'm moving back to my home country for some time and I'm getting a virtual phone number in Canada. I want to keep my public mobile number and forward the calls to that virtual number. I tested it and it works fine, is this okay if I don't switch on m...

Resolved! Internet connections

New phone LG D852Android 6No internet connection except from WiFiUpdated APN according to PM specsWhat can be done???

Unable to create account to active SIM

I received a SIM In the mail, attempted to register an account. Got a 400 server error after completing the application form and after adding my credit card info. Now when I try reset my password I get a message that says "Sorry, we’re unable to veri...