My credit card are being charge since Jan/Feb

[mikolau]

Hi everyone, 

I think I need the admin to help with this, my credit card is being deducted from Jan/Feb for payment from Public Mobile, I recall activating the service but I don't recall preauthorizing the account on it. Is there any way we can locate and stop the payment on account since i have no idea whose phone nubmer i have been paying for 

[pkaraa]

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@mikolau wrote:

I recall activating the service 

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Which number did you activate?

If you didnt register for autopay, then how you are paying for the service for this activated number?

[softech]

@mikolau   How  would you activate a line without even knowing the phone number?

easy way is to message Pm Support and ask them to try to find.  But they will try to validate your account identity and I am not sure if you have enough information for them.  to open ticket with PM:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

Or You can try to STOP the Autopay via credit card side if you can stop the credit card temporary for a day or two 

Check your credit card statement and see when was the last time PM charged you.  Add 30 days to it would be your next payment day.  I would stop the card temporary a day or two before that day and resume it 3 or 4 days later.  As long as PM cannot get the money once, your account will be suspended and it won't try to get the money again.  90 days later , your account will be fully closed 

[HALIMACS · Accepted solution]

Forgive us for our misunderstanding, @mikolau 

EDIT:  To send a private message to the Customer Support Agent click here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

You wrote earlier that you recall activating the service, however now you don't recall the phone number that you've been paying for?

Does this infer you activated the service for someone else other than you?  Perhaps ask the person who you activated the phone number for.   Did that person (or you) ever access the self-serve to be able to manage things like auto-pay and other payment details?

Additional information would be helpful...

Worst case, contact your credit card supplier and tell them you didn't authorize the charges and to immediately cease them to Public Mobile on a go-forward.

[mikolau]

Hi everyone, thanks for the prompt respond, my problem is...

i don't know what phone number, account, email, name or anything about this autopay, i tried everything, i hope the moderator can search by credit cards so that way i know what account. 

[hTideGnow]

HI @mikolau   You can disable Autopay by logging into My Account or using *611 if you know the 4 digit PIN

But, if you disable Autopay, you might loss the $2 Autopay discount ( sound like you joined before Jan 25) and 500Mb bonus data if your plan is $25 or more

[Meow]

Log in into your self-service account and see if you have autopay on:

At the same time check if you have your credit card registered with PM.

It could be that autopay was set up by default. It was that way when I signed up; I did not have to explicitly setup autopay as it was default option.

[softech]

@mikolau   if you don't pay, your account will be suspended.  Or you want to disable Autopay and then rely on manual payment?

To check if Autopay is enabled, login to My Account and if you see this  at the bottom of the Overview tab, your Autopay is enabled. :

If you want to disable Autopay go to Payment tab ( https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/) click on Automatic Payments and then click on the button  Remove Autopay