Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I have refered a someone to public mobile and they mentioned the activation page does not seem to have a field to input a referral code
I am a new customer and switched cell phone companies because the public mobile plan advertised that US calling was included. When I login to my account it says province-wide.When I try to call my friend in the states a recording comes on that says i...
I need my money back in my account.you stole my money 28 dollars two Time and I had no service and I getting mad and pissy
I purchased a prepaid SIM card for my mom. I would like to create a self serve account but it requires me to input the 6 digit code from a text message. My mom is in the hospital and she doesn’t know how to check text messages (it’s the first time sh...
Hi, I had been sold the wrong service provider voucher at my local supermarket. They would not refund the item as they stated they would not be able to check if it had been used or not. Would I be able to get a refund from public mobile directly?
Got a recent email from Public Mobile talking up the use of Telus Health and "Virtual Health". Ever tried "Virtual Health" at 3G speeds? Definitely a non-starter. So what does the email mean.1. Telus are unaware of the limitations of Public Mobi...
I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?
Is this phone Galaxy A11 compatible with Public Mobile i'm thinking of buying as my current phone has touchscreen issues
Hi i have just switch to Public mobile, i wonder how long to get the new sim card works? It's been about two hours still can not text nor call. Please help. Thank you!
1) I'm following the instructions to set up call forwarding on https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding2) I have a Public Mobile unlimited Canada-wide minutes plan.3) From the voicemail main menu, keying in this sequence re...
Please advisei bought a new phone, installed the. SIM card from my old phone
Number transfer port is almost 24 hrs I did yesterday still not receiving any call and going to voicemail
I originally made a late payment for this cycle, but if the next cycle is 25 and amount owing is 22. Do I still need to pay an additional 22 dollars on top of the payment I made today?
I bought my sim card from retailer which is quite easy for me instead online order coz it takes almost week to get it. I paid only for sim card plus tax and I asked for activation as well. Retailer activated my sim without any extra charge which find...
Hello! I recently made a late payment, but on my profile it says I'm still owing money after paying the bill. What does this mean?
Hello, My Self-Serve account is locked and I would like assistance to get it unlocked so I can track my data usage. Thank you,
This month, I ran out of data for my plan. So I bought a $15 1GB add-on to my regular monthly plan, to tide me over. My next billing date is April 24th (Thursday). I just want to make make sure that this add-on isn't going to be a permanent monthly c...
For a limited time, get 2GB of data for $0* when you join Public Mobile.Use promo code BONUS2GB when you activate on the $35, $40, $45 or $50 plans. I saw this offer just now. I currently have the $25 monthly plan. If I upgrade to the $35 plan, am I...
One thing that has become worse in recent months is the fact the customer service reps all seem to operate on their own whims and randomly try to do things Previously I used to email Public so often I had a canned response I would simply insertThen t...
Not receiving calls and trxt
Hi, I upgraded my plan today. My old plan renewed yesterday and I switched to a higher data plan today. Instead of charging me the difference I was charged the entire cost of the new plan. I tried to submit a ticket but that system won't let me lo...
No problem with my browser, two days ago I was able to set the plan to change upon my next renewal, today. Looking at my account today though, it says I’ve started the next 30 day term on the old $50/8.5 GB plan (8 GB + 500MB bonus), not the new $50/...
Hi,I am trying to change plans and the website will not load the page for plan change with any plans. It has the outline of the page but no content. I tried in both of my accounts and the same blank detail for both. It happened yesterday and is st...
How can I add your company in order to pay monhly?
Hi,These are my questions about the US roaming add-on for talk:1. Is it unlimited minutes for the 10 days?2. If I am in the US, can I call a person in Canada?3. If I am talking with someone in the US, will he get charged long distance because I am us...
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