Sign in loop

[Tarapada1]

I put the new SIM into my phone and downloaded the PM app. I have signed in 10 times and it keeps showing me the sign-in screen on the app??

[Tarapada1]

Hi folks, so at what point do I get real help for this issue or a refund for an activation process that is not working? @CS_Agent 

[Tarapada1]

I installed the app and signed in. It opens a Chrome window for login. After completing login, it goes back to the app but remains on the sign-in screen. It keeps repeating like this dozens of times with no progress.

Then I signed in Incognito browser and it shows Continue Activation button which again does nothing...

[softech]

@Tarapada1 sorry, no.  the second half of the activation must be completed using the app. Sorry about that

Is there problem with you downloading the app? A workaround is to ask a friend to download and complete the activation for you.  Once activated, he can remove the app and you can access everything using the browser 

[Tarapada1]

and I did try incognito mode but it shows Complete Activation and always throws back to app login screen and remains there...

[Tarapada1]

Hi Mayor Meow, can SIM activation be completed over computer? Instructions said to download app after installing SIM and to login...

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Tarapada1]

new account - i still need to select a phone number...

[softech]

@Tarapada1 

new sim card, are you activating new account or just trying to link the newbsom card to an existing account and phone number?