Trying to log into account but activation code sent to wrong phone number

[Ant39]

Hey, when I click resend code, this does not give me the option to send to my email.  Also, I have never joined PM before, this is the same phone number that I have used since starting with PM. Also, clicking on the forgot email link does not send an email to my email address.

[CS_Agent]

Hello there.

And thanks for visiting the community. the information and steps that they have shred are very useful, we kindly advise for you to give them a try.

But if you need more assistance, please keep an eye to your community inbox, in case one of our customer services representatives has already reply to your private message, we kindly ask for your help by sharing with them precise information about your concern, so they can assist you in the best possible way.
 

Thanks
Public Mobile Team.

[esjliv]

@Ant39 what happens if you use the Forgot your email option:https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

Then you enter your phone number, does that bring you to proper steps to log in?

[softech · Accepted solution]

@Ant39   that wrong number, did you join PM before and maybe that was the old phone number?

try this

If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If you can log back in to My Account, go to the Profile page, click Manage EverSafe id, and change the number to receive 2FA there

https://myaccount.publicmobile.ca/en/account/my-profile

[Handy1]

@Ant39  Try tap resend a few times . See if you get an option for email instead . If you need support here the link 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437