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Plan has been inactive for a year now, SIM is also from around a year back

I tried on the site but it couldn't identify either of my SIMs and it wouldn't accept my payment method either

Hi folks, so at what point do I get real help for this issue or a refund for an activation process that is not working? @CS_Agent 

I installed the app and signed in. It opens a Chrome window for login. After completing login, it goes back to the app but remains on the sign-in screen. It keeps repeating like this dozens of times with no progress.Then I signed in Incognito browser...

and I did try incognito mode but it shows Complete Activation and always throws back to app login screen and remains there...