Reactivating existing PM plan & SIM

[Tarapada1]

Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent 

[slusagm]

If over a year, the account would have been closed and you sim card would be no longer useful for another activation.  Also, you likely cannot get the old number back anyway. So, start new with a new number 

To join back Public School, get a new PM sim from Telus or Koodo or Mobile Klink $10 or from Amazon $5

https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH/

[Chalupa_Batman]

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@Tarapada1 wrote:

Plan has been inactive for a year now, SIM is also from around a year back

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Thank you for sharing @Tarapada1 

So let's start with the easy stuff. The old SIM card, is no longer good and you can toss that. Two, you'd need a new SIM card (which I think you purchased one already if I read correctly), now, you just need to start a whole new account. As a brand new customer and pick whatever plan you want. Your old phone number is gone sadly so you'll have to pick a new one. You will have to download the app on your phone to be able to sign up.

[Tarapada1]

Plan has been inactive for a year now, SIM is also from around a year back

[Chalupa_Batman]

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@Tarapada1 wrote:

Hi, I have my SIM and want to reactivate - can I get help with this please? @CS_Agent 

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Hello @Tarapada1 

I just wish to clarify a few things to make sure I give the best advice.

You have a SIM card....  is it a new SIM card or the old one? 

When you say you want to reactivate, how long has your plan not been active for?

Once you answer these questions, we can better assist you.

[hTideGnow]

hi @Tarapada1 cam you login My Account? if you can login, you can pay and resume yourself

if you cannot login and account suspended for less than 90 days, them ask PM support the proper way by message them(they won't reply your tagging here ) :
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

if your account suspended for over 90 days , you need to get a new sim card and activate a new account 

[Tarapada1]

I tried on the site but it couldn't identify either of my SIMs and it wouldn't accept my payment method either