The only options are LTE and 3G. The phone seems to cycle through the two networks regardless of the setting. Is there something else I need to do to keep it on one network or another?
Some of this stuff is too technical for me. I did reboot the phone already. The network is LTE. Maybe I should change it to 3G but I was under the impression LTE was better. Noidea how toreset allnetworks. I should not have towalk around lookingfor a signal. The phone has worked at homebefore. Everything else is not possible
If that does not work, change the Preferred network type or network mode to3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage
You can also try to see if VoLTE works. But first, what brand and model of phone you have? You can check the VoLTE compatibility here: https://www.publicmobile.ca/en/on/get-help/articles/volte If you have a compatible one try to turn on VoLTE
iPhone:Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there Pixel: Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
Now, turn off Wifi first. Check if the phone status bar showing it is connected to 4G or LTE
Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.
