I'm a new customer.

[Junwoo]

I purchased new plan and usim, but why was that paid twice?

My ticket reference number is

309309-815

[Handy1]

@Junwoo  Please submit ticket with support to investigate for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Junwoo 

please note that this is a Community and we are just customers like you

so, you already open ticket with support?

message them for follow up:

           https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there