Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It looks like my credit card was double billed this month - two transactions were posted, one on June 12th and one on June 13th. How do I get that resolved?
I Don't see $39/30GB for 90 days plan when I signed in to my account to change subscription. Is there anyway I can solve this?
Cannot receive phone calls nor texts, can only call out. Tried to get into Public Mobile app but it keeps sending the auth code to my cell phone # which obviously isn't working so I can't even get into my account. Thinking the port might be stuck and...
My teen daughter's Pub Mob sim card is broken. Doesn't work in her phone or mine. After two years of useIt took me ages to figure out how to order one from the website. Why can't it be listed under 'shop' or easy to find? it was only randomly that I ...
i recently had my phone stolen, once i purchase a new public mobile sim card is a simple process to activate the sim card with my existing number that is conected to the stolen sim card or will i need to get a new number
@CS_Agenthi, I signed up on the 26 mar 2023. I never received the sign up bonus at the time and my friend (xxxxxxxxx) that referred me has never received the defer-a-friend bonus. I have attempted to submit a ticket several time but always received a...
My phone was lost, and I have no way to login to my account because it is texting a code to my phone for two-step verification. Any other way to get around this?
I have 2 public phones and neither of them can receive photo or video messages through the fb app today. People who are not on public mobile are receiving my photos and videos without issue. Only the messenger app is affected. I can SMS and MMS witho...
Hello. I am trying to activate a new esim. I was with Koodo physics sim before. Koodo has confirmed through text that porting is complete and PM representative has also confirmed. The app keeps wanting me to confirm my identity and sending a code to ...
Does anyone know if there's a way to change the date that your card gets charged?
Will my legacy rewards discount be paid out on a monthly basis or every 90 days?I currently get $7 off each bill. Will that only be $7 off every 90 days or $21 off every 90 days Thanks. I appreciate the help
First of all, last year I added funds to my account with my credit card as a one time top op. I never meant for my credit card to be saved or subscribed to automatic payment. I just found out that it was saved and subscribed to automatic payment. I u...
helloI believe I was able to see, in the past, when my 90 days of non payment would expire, but its not there anymore. So, how do I know when is the last (90 day period) day to make a payment in order not to loose service. Your services are on holdS...
Hi What's going on with PM recently? No 611 notifications received since April regarding the monthly fee, and I just checked my credit bill finding that I was charged twice on June 13 and June 14 respectively. Can anyone help resolve this?
When will be the next auto charge to a 90days plan for 15GB + 15GB plan or ($44 less $5 per month x3 ) ?
My id shows up as private caller. This is a new occurrence as I’ve always shown my ID. How do I show myself to the people I’m calling.
I have been with Public Mobile for just under a year. Today, for the first time, my phone says that I am roaming and won't allow me to make local phone calls. I do not have data roaming turned on and my carrier is set to Public Mobile. Does anyone ha...
I lost my sim
I received a text that 75% data has been used, but when I see online through my account, it shows 40% only. Which one is correct?
I'm about to switch my wife and two teenage kids over to join me at Public Mobile but can no longer locate my referral code. Has Public Mobile done away with the referral code? The Chatbot says "You can find your code in the top right message box in ...
How do I apply top up cards ?
I keep on getting 'Payment Failed! Please try again or use a different payment method.' when I click proceed to payment.
I have an issue with my data.It says I have used it all and have two weeks until my renewal period.I keep my phone in airplane mode most of the time and use wifi.Why is my data getting used up.
I would like to know why Public Mobile stopped texting me "thank you for your payment" and "rewards have been credited" . The last message I received was for April payment.
I missed a payment so I logged into my account but it is now saying I have no subscriptions?
Hey! I'm sure there's plenty of people asking this but I didn't see any specific to this subscription amount...I'm on the old rewards system. If I sign up for 90 days subscription ($39 per month), will my old rewards system stay the same? Also will I...
Apologies if this has been answered. Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new acco...
Hi,Just logged into the new environment for the first time as I wanted to update my payment details (hadn't logged in for a while). Before I even made any changes, "Upcoming Payment" is showing I'm on a $55 plan, while I'm on a $35 plan. Payment was ...
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