[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need us account for 1 month
I am presently on the 39 dollar plani am going to be in us for 1 month .Can I switch to the 50 dollar US plan for 1 month then go back to my Canada plan?
SIM Ordered July 1st, still no arrival
Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an ord...
Resolved! Need assistance to link my number to new SIM
Greetings,I have been a public mobile customer, I lost my SIM and bought a new public SIM. Can I please get assistance in pairing the new SIM to my number.Thanks,Sandeep
Trouble calling one number
When I phone one particular number, the call does not go through. It beeps 3 times and disconnects. It doesn’t even ring. Every other incoming and outgoing call seems to be fine. People can call me from that number, but I cannot call them. Why is...
Where to Share?
FYI: I have no problem with getting Friend/Family Referrals myself on my own Public Account. For context I'm posting this for a Friend Referral who is looking to try and pick up some extra Friend Referrals themselves. (I'll be sharing the link of thi...
Roaming charge
Why do I have ro pay USA roaming charges to call canad from Canada makes no since
Resolved! Suspended Referrals.
What happens if one of my Referrals misses their Bill and the account goes suspended for a while? When they start paying again will I start earing 1 Point per month from them again?Also if my own account got suspended, would I still receive Friend Re...
Resolved! Please help - Lost SIM
Hi there, friend lost SIM in a phone and wants to replace it - however the solution to replace SIM is to log into account. Can't log into account without SIM.How can my friend log into their account/replace SIM if the phone is not working?Thanks
Resolved! Verification text
Cannot get verification text from public mobile to finish activating account in public mobile app.payed for plan and sim june 26, ported phone number June 29th. Phone and texts work, but no 2 factor auth texts are working, can’t get into public mobil...
Us talk $15
Purchased US Talk for $15 .when I go to use it says I have no time?
Resolved! how much will be charged if I received the text out of Canada?
Hi I have a plan of $25 per month with unlimited text and some data, are there any friends can tell me how much I need to pay if I just use it for receiving text out of Canada? Also, do I need enable roaming to receive the text?Thank you guys,
Cannot login, even with different browsers
Trying to pay my bill. Just. Pay. My. Bill. Account ok (email), password is presumedly ok, since it asks for the 2FA code. I don't text, so I have it resent via voicemail. Enter that, and ....back to the main Public Mobile screen.Tried Chrome, then S...
Samsung A32 5G
Hi, I just brought over a phone (Samsung A32 5G) from Zoomer to Public Mobiles 5G plan. But I can't seem to get the 5G to show up on my phone, standing 50 feet from a Telus/Bell 5G tower. Is there a setting or something I need to do to allow my Sam...
Cannot transfer number
I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.The app does not let me transfer my number. The button is there but there is no response.When I try to activate from my account on my pc webpage, i...
US roaming
I received a text from public mobile that I can get access in the US for as little as $10 but when I go to sign up the amount charged is $15.
roaming $US
i have only 8 minutes left of my 100 min on my plan..I am going on a road trip for 10 days to the US. If I buy an add on US roaming for $15 does that extend my time.thx
Esim
I recently transferred a number from another carrier and subscribed to public mobile via esim. The subscription went well but I wasn't able to receive or send text messages even if phone calls and data was working. I waited 24 hours and still wasn't ...
Resolved! Bell > Public.
I've had me and my 4 family members lines on Bell since they were MTS, I've always stayed with them because we absolutely need the Unlimited Data which Public Mobile was never offering up until now.. so I'm trying to figure out which lines I should n...
Resolved! New Canada-US plan
This plan was previously only available in QC, now Canada wide.$50 for 40 GB Canada-US Data at 4G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingThat includes the roaming while in the US? Th...
Payment Issue.
One of my Friend Referrals is having a hard time paying his bill and his Account has had Pre-Autorized Automatic Payments enabled since day 1 of joining Public Mobile.His credit card is not expired, It is working for everything everywhere else aside ...
Combine multiple accounts into one
Would like to combine two logins/accounts into one. Is this possible, and if so, how?
Would like to disable texting on my account
I have a teenage daughter (yes, thank you in advance for your consoling words, haha), I would like to either:(a) limit who she can text or(b) disable texting on her cell account.Thank you kindly
Transfer of number
How long does it take for someone to get back to you after entering a ticket
Resolved! 50GB Unlimited.
On the 50GB Plan, if you have Data Add-ons that are grandfathered in and don't expire, once you hit your 50GB will it begin using Reduced Speed immediately or will it first try to use your Add-ons before reduced speed?
Resolved! New Promotion.
Is it just me, or did anyone else notice this new Promotion Plan? I just went into the 'Change Subscription' part of My Account using the Mobile App and seen this $50 • 40GB Canada-US Plan available in Manitoba, so I'm assuming everywhere else as wel...
Resolved! LOST SIM CARD..CAN NOT REGISTER NEW SIMS TO THE OLD NUMBER
I have lost my sim card and the new sim CARD can not be registered to the old number as i am unable to login in to the account to make any changes?As soon as I try to login, it sends a verification code to my old sim which i don't have anymore in my ...
Resolved! eSIM transfers
Hi All, I quickly wanted to check on this. If it’s get a new phone and would like to activate esim on that while deactivating it on my older device? How does one do that?Is it possible to get a new esim for the next device?
Resolved! Data Add-on Expiry.
I noticed that recently since the new update a change was made to the Data Add-ons, to which they expire 30-days after the original purchase date.. these used to roll over and would never dissapear if you never went over your data limit and never use...
Resolved! Data add-ons no longer roll-over each month :( - thanks for the notice :[
I didn't get notice about this and bought $30 dollars worth of data recently expecting it would be the same as before. Super frustrating, profit>people I guess.Could a Public Mobile Support person please private message me regarding this? I wasn't ab...
