Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone is not working and how to get support without 2FA

Phone is not working and cannot login to My Account without 2FA. How to contact Public Mobile Support. No contact number and can't reach out to customer support without login.

sim pin #

why is my samsung asking for a sim pin when my iphone says there is no sim pin?

Any coming up refer a friend promotions ?

I bought the wrong add-on

I bought the wrong add-on. I wasn't aware that data now expires after 30 days. In this case, I'd only need to buy 200 mb. Can it please be refunded or adjusted? I can add the 200 mb if that is easier. Thank you in advance.

Esim refund

I purchased an e-sim but my phone is not compatible (it is included in the compatible phone list). How do I get a refund?. The website is a disaster!

Service trouble

I was texting a friend this morning and within an hour I could no longer make calls or text or receive texts. When someone calls my phone it says this customer does not have US roaming on, I live in Nova Scotia Canada. Today is my automatic billing...

I’m having trouble completing a SIM swap

My phone was stolen, so I needed a new SIM. I don’t want to lose my number, but I’m having no luck with the process. The website just sends me in circles. I’ve installed the SIM, but there’s no number attached to it yet. Can anyone help so I don’t lo...

Need us account for 1 month

I am presently on the 39 dollar plani am going to be in us for 1 month .Can I switch to the 50 dollar US plan for 1 month then go back to my Canada plan?

SIM Ordered July 1st, still no arrival

Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an ord...

Resolved! Need assistance to link my number to new SIM

Greetings,I have been a public mobile customer, I lost my SIM and bought a new public SIM. Can I please get assistance in pairing the new SIM to my number.Thanks,Sandeep

Trouble calling one number

When I phone one particular number, the call does not go through. It beeps 3 times and disconnects. It doesn’t even ring. Every other incoming and outgoing call seems to be fine. People can call me from that number, but I cannot call them. Why is...

Where to Share?

FYI: I have no problem with getting Friend/Family Referrals myself on my own Public Account. For context I'm posting this for a Friend Referral who is looking to try and pick up some extra Friend Referrals themselves. (I'll be sharing the link of thi...

Screenshot_20230714_232048_Public Mobile.jpg

Roaming charge

Why do I have ro pay USA roaming charges to call canad from Canada makes no since

Resolved! Suspended Referrals.

What happens if one of my Referrals misses their Bill and the account goes suspended for a while? When they start paying again will I start earing 1 Point per month from them again?Also if my own account got suspended, would I still receive Friend Re...

Resolved! Please help - Lost SIM

Hi there, friend lost SIM in a phone and wants to replace it - however the solution to replace SIM is to log into account. Can't log into account without SIM.How can my friend log into their account/replace SIM if the phone is not working?Thanks

Resolved! Verification text

Cannot get verification text from public mobile to finish activating account in public mobile app.payed for plan and sim june 26, ported phone number June 29th. Phone and texts work, but no 2 factor auth texts are working, can’t get into public mobil...

Us talk $15

Purchased US Talk for $15 .when I go to use it says I have no time?

Resolved! how much will be charged if I received the text out of Canada?

Hi I have a plan of $25 per month with unlimited text and some data, are there any friends can tell me how much I need to pay if I just use it for receiving text out of Canada? Also, do I need enable roaming to receive the text?Thank you guys,

Cannot login, even with different browsers

Trying to pay my bill. Just. Pay. My. Bill. Account ok (email), password is presumedly ok, since it asks for the 2FA code. I don't text, so I have it resent via voicemail. Enter that, and ....back to the main Public Mobile screen.Tried Chrome, then S...

Samsung A32 5G

Hi, I just brought over a phone (Samsung A32 5G) from Zoomer to Public Mobiles 5G plan. But I can't seem to get the 5G to show up on my phone, standing 50 feet from a Telus/Bell 5G tower. Is there a setting or something I need to do to allow my Sam...

Cannot transfer number

I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.The app does not let me transfer my number. The button is there but there is no response.When I try to activate from my account on my pc webpage, i...

US roaming

I received a text from public mobile that I can get access in the US for as little as $10 but when I go to sign up the amount charged is $15.

roaming $US

i have only 8 minutes left of my 100 min on my plan..I am going on a road trip for 10 days to the US. If I buy an add on US roaming for $15 does that extend my time.thx

Esim

I recently transferred a number from another carrier and subscribed to public mobile via esim. The subscription went well but I wasn't able to receive or send text messages even if phone calls and data was working. I waited 24 hours and still wasn't ...

Resolved! Bell > Public.

I've had me and my 4 family members lines on Bell since they were MTS, I've always stayed with them because we absolutely need the Unlimited Data which Public Mobile was never offering up until now.. so I'm trying to figure out which lines I should n...

Resolved! New Canada-US plan

This plan was previously only available in QC, now Canada wide.$50 for 40 GB Canada-US Data at 4G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingThat includes the roaming while in the US? Th...

Payment Issue.

One of my Friend Referrals is having a hard time paying his bill and his Account has had Pre-Autorized Automatic Payments enabled since day 1 of joining Public Mobile.His credit card is not expired, It is working for everything everywhere else aside ...

Community

Forum Posts