[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim card
Hi my wife lost her public mobile sim card. She can’t open her account because they will ask for the verification number which is sent to her sim. What should she do?
New $50 Canada/US 40GB Plan
I have some questions regarding this plan:Do I get to keep my current rewards ($7 off a month) or does it switch over to the new points system?Does this plan work the same as if I were to purchase a US Roaming add-on (go into settings and select T-Mo...
Overcharged when switching plans
I just recently switched from an old plan to the new one offered for $39/month. I used to get charged every 3 months on the old plan.I was charged $108.08. What happened? Attaching my receipt. I'd like a refund and when I try to submit a ticket it gi...
eSim activation
Hi! I don’t receive text messages on my new sSim number
No unlimited data plan?
I want to change my plan to unlimited data but either it won't let me or public mobile don't have this kinda plan I can switch too
change 3g to 5g
Hello all , My wife has a motto g phone, she has 3g, i would like to change it to 5g, i checked her network settings and it only show Lte and 3g.My question is, do i need a new sim card? or when i subscribe to 5g will it automatically change to 5g, a...
Canada-US Plan
Hello all,New PM customer here. I got an ad for a $50/mo Canada-US plan with 40GB - seemed too good to be true, but after reading the fine print, I understood it to be true. I can use my plan in the US to call US numbers and also use my data as if I'...
Resolved! To enable VoLTE on an iPhone
To enable VoLTE on an iPhone or an iPad running iOS 13 and later:Go to Settings SelectCellularSelect Cellular data optionsSelectVoice & dataSelectLTE, VoLTE on
Resolved! Phone is not working and how to get support without 2FA
Phone is not working and cannot login to My Account without 2FA. How to contact Public Mobile Support. No contact number and can't reach out to customer support without login.
sim pin #
why is my samsung asking for a sim pin when my iphone says there is no sim pin?
Any coming up refer a friend promotions ?
Any coming up refer a friend promotions ?
I bought the wrong add-on
I bought the wrong add-on. I wasn't aware that data now expires after 30 days. In this case, I'd only need to buy 200 mb. Can it please be refunded or adjusted? I can add the 200 mb if that is easier. Thank you in advance.
Esim refund
I purchased an e-sim but my phone is not compatible (it is included in the compatible phone list). How do I get a refund?. The website is a disaster!
Service trouble
I was texting a friend this morning and within an hour I could no longer make calls or text or receive texts. When someone calls my phone it says this customer does not have US roaming on, I live in Nova Scotia Canada. Today is my automatic billing...
I’m having trouble completing a SIM swap
My phone was stolen, so I needed a new SIM. I don’t want to lose my number, but I’m having no luck with the process. The website just sends me in circles. I’ve installed the SIM, but there’s no number attached to it yet. Can anyone help so I don’t lo...
Need us account for 1 month
I am presently on the 39 dollar plani am going to be in us for 1 month .Can I switch to the 50 dollar US plan for 1 month then go back to my Canada plan?
SIM Ordered July 1st, still no arrival
Looking to get some help with this, I ordered a SIM card + 1 GB Data plan on July 1st, I got an email stating payment was complete, SIM would ship out within 2 days (I understand the holiday); when coming here to inquire about it, it asked for an ord...
Resolved! Need assistance to link my number to new SIM
Greetings,I have been a public mobile customer, I lost my SIM and bought a new public SIM. Can I please get assistance in pairing the new SIM to my number.Thanks,Sandeep
Trouble calling one number
When I phone one particular number, the call does not go through. It beeps 3 times and disconnects. It doesn’t even ring. Every other incoming and outgoing call seems to be fine. People can call me from that number, but I cannot call them. Why is...
Where to Share?
FYI: I have no problem with getting Friend/Family Referrals myself on my own Public Account. For context I'm posting this for a Friend Referral who is looking to try and pick up some extra Friend Referrals themselves. (I'll be sharing the link of thi...
Roaming charge
Why do I have ro pay USA roaming charges to call canad from Canada makes no since
Resolved! Suspended Referrals.
What happens if one of my Referrals misses their Bill and the account goes suspended for a while? When they start paying again will I start earing 1 Point per month from them again?Also if my own account got suspended, would I still receive Friend Re...
Resolved! Please help - Lost SIM
Hi there, friend lost SIM in a phone and wants to replace it - however the solution to replace SIM is to log into account. Can't log into account without SIM.How can my friend log into their account/replace SIM if the phone is not working?Thanks
Resolved! Verification text
Cannot get verification text from public mobile to finish activating account in public mobile app.payed for plan and sim june 26, ported phone number June 29th. Phone and texts work, but no 2 factor auth texts are working, can’t get into public mobil...
Us talk $15
Purchased US Talk for $15 .when I go to use it says I have no time?
Resolved! how much will be charged if I received the text out of Canada?
Hi I have a plan of $25 per month with unlimited text and some data, are there any friends can tell me how much I need to pay if I just use it for receiving text out of Canada? Also, do I need enable roaming to receive the text?Thank you guys,
Cannot login, even with different browsers
Trying to pay my bill. Just. Pay. My. Bill. Account ok (email), password is presumedly ok, since it asks for the 2FA code. I don't text, so I have it resent via voicemail. Enter that, and ....back to the main Public Mobile screen.Tried Chrome, then S...
Samsung A32 5G
Hi, I just brought over a phone (Samsung A32 5G) from Zoomer to Public Mobiles 5G plan. But I can't seem to get the 5G to show up on my phone, standing 50 feet from a Telus/Bell 5G tower. Is there a setting or something I need to do to allow my Sam...
Cannot transfer number
I subscribed to a monthly plan. I received a sim card. I installed the sim card and downloaded the app.The app does not let me transfer my number. The button is there but there is no response.When I try to activate from my account on my pc webpage, i...
