Wrong Count for Promotion Data Usage

[SuperC]

@Public 

 I became a new customer in Feb this year for the LNY promotion which promoted extra data for 8 data cycle. So, doing the calculation the data promotion cycle should end in October. However, when I manage my account and notice that my promotion cycle has been used up in eight already. This is just July! Where the rest my promotion? Please fix the issue, since my next billing payment cycle is coming in six days!!!!!!!!

[Timer]

yes and i read it at the top  Get Help
do you see it
Go straight to our .Help Articles index,
and there you will see Customer Support

[MrSpock · Accepted solution]

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@SuperC wrote:

Hi I am new to this community. I may tagged the wrong member. Can you give me the tag for public mobile representative if you know? Thanks!

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@SuperC 

contact a cs agent 

you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:   https://bit.ly/2GGCJzH

[SuperC]

Hi Timer, thanks for reply. So CS_Agent is the right tag to contact public agent, right? 

[dabr]

@SuperC   Here's couple of links to customer support.  First try chatbot to submit a ticket here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Send private message to CS_Agent if unable to submit a ticket here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

contact to CS_Agent 

[SuperC]

Hi I am new to this community. I may tagged the wrong member. Can you give me the tag for public mobile representative if you know? Thanks!

[esjliv]

@SuperC  - fyi that member you tagged "Public" is another customer/member, not a Public Mobile representative. Strange, someone else just tagged that user as well.

Can you share a screenshot of your Data and usage AND also your Promotions area from your Self Serve account?

Perhaps, you just used up the bonus data this cycle. It should be back when your account renews.