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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54585 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62485 Views
  • 186 replies
  • 32 Bravos

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

EA73 by • Good Citizen / Bon Citoyen
  • 1523 Views
  • 4 replies
  • 0 Bravos

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email

kashas77 by • Great Neighbour / Super Voisin
  • 706 Views
  • 3 replies
  • 1 Bravos

Resolved! Promotion codes

How do I receive promotion codes and when?

trapman71 by • Great Neighbour / Super Voisin
  • 1037 Views
  • 3 replies
  • 0 Bravos

Resolved! New plans

Hi,Do you guys have any clue why the other plans don't show up anymore in the account?

Nasirk by • Great Neighbour / Super Voisin
  • 1487 Views
  • 8 replies
  • 0 Bravos

Resolved! Help

I need to talk to a moderator via private message can anyone help?

levi2 by • Great Neighbour / Super Voisin
  • 1077 Views
  • 3 replies
  • 0 Bravos

Resolved! Overpayment

I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this

Anannyasingh by • Great Neighbour / Super Voisin
  • 2568 Views
  • 16 replies
  • 1 Bravos

Resolved! 2GBBONUS Promotion

I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?

Caitlyn1 by • Great Neighbour / Super Voisin
  • 822 Views
  • 2 replies
  • 0 Bravos

Use my Public Mobile Data

Hi, I am trying to use my data included in my plan but when I turn the Data on and restart my cell phone (in case), it just doesn't connect the data network at all.My phone is a Wiko Y61 the sim card Public Mobile is a a micro SIM.I see that I am con...

mat66 by • Great Neighbour / Super Voisin
  • 895 Views
  • 3 replies
  • 0 Bravos

Problem in incoming calls

Hi there, What's going on guys? 3 days before i switch my service provider from chatr to public. I did the activation by myself not receiving incoming calls. I chat couple of times with simon raised a complaint got the ticket number. some one will be...

kousalya by • Great Neighbour / Super Voisin
  • 671 Views
  • 4 replies
  • 0 Bravos

Leaving Public Mobile

Hello,I want to switch to a new company and keep my number, but I lost my SIM card and was told I would not be able to complete the process without it. Is there a way to confirm the transfer of the number to the new company without the SIM card (mayb...

arielspalter by • Great Neighbour / Super Voisin
  • 1810 Views
  • 11 replies
  • 0 Bravos

Resolved! Locked out of account

Hi there, I’m hoping someone can help me. My account plan needed to renewed today but when I tried to login I was notified that I was locked out of my account. Not sure what to do next. I went to the place I usually get my vouchers but they said that...

Resolved! smart watch for child not picking up network

Hi everyone,I bought a smart watch for my son recently and have not been able to get it to connect to the Public Mobile network. Before activating my sim card I checked the imei and was told it was compatible with Public Mobile (the telus network). T...

y2k by • Great Neighbour / Super Voisin
  • 16090 Views
  • 17 replies
  • 0 Bravos

Resolved! No one can call me

I activate in few hours ago my sim and still not receive a call from others 

Richard1986 by • Great Neighbour / Super Voisin
  • 1040 Views
  • 4 replies
  • 0 Bravos

Resolved! ADD ON NOT ACTIVATED

HIPlease HELP I did an add on of 15$ for 1GB  of data but I did not receive it at all.My account is showing I have 15$ but the data is not activated 

Louloute by • Great Neighbour / Super Voisin
  • 1264 Views
  • 6 replies
  • 0 Bravos

Unable to transfer phone number from Freedom

I transferred my number from Freedom last month successfully but got a message from Public stating that transfer did not complete and I was assigned a new number. How do I get my old number back?

mwm0647 by • Great Neighbour / Super Voisin
  • 2098 Views
  • 10 replies
  • 0 Bravos

Resolved! Data limit

Can I use more than the mobile data limit of my plan and will be charged for the exceeded amount in the following month?

vanhtran by • Great Neighbour / Super Voisin
  • 1105 Views
  • 5 replies
  • 0 Bravos

Resolved! My wife

My wife passed away July 10th and I'm unable to get into her account to deactivate it, could someone please help me 

Oldmantom by • Great Neighbour / Super Voisin
  • 1163 Views
  • 5 replies
  • 0 Bravos

Resolved! Suspended Account Autopay Not Working

Hi, Autopay is currently active on my account (and has been since I opened the account). Today I got a notification saying my account was suspended due to not receiving a payment. I am unable to make calls or texts.  The notification: "Please disrega...

casandradana by • Good Citizen / Bon Citoyen
  • 1772 Views
  • 8 replies
  • 0 Bravos

Resolved! Newly activated

I purchased a new plan of $35 per month on August 29th at London Drugs. I saw that a promotion for an additional 2GBBONUS was avaiable for new activations till August 31st. Can i get this Promo redeemed?

qhosui by • Great Neighbour / Super Voisin
  • 1151 Views
  • 6 replies
  • 0 Bravos
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