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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plans and Plans Add Ons not working

I have tried several browsers, but every time I try to access, I get an error page and told to log back in. I can't upgrade my account. Help!!

Lost cell coverage - Messages disappeared

Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...

Resolved! He can receive the calls, but when trying to make a call, he can hear a message

From yesterday my husband can not make calls, but stiil he can recieve calls. He has $15 (100minuts all over Canada and unlimited incomming calls)whitout any adds. PublicMobile take monay from his MC, so this is not about monay.When he is trying to m...

Xiaomi - Anyone bought or using a Xiaomi or chinese brand phone

I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online? I have about $300 to spend and need to make a...

French message when I call from Toronto to Montreal

So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...

Samsung s9 plus issue!!!

Hello friends I referred my buddy to join yesterday at London drug setting was done got a message that it successfully transfer when he got home and installed PublicM sim his phone automatic reset to factory ,good thing he back up his phone. Please...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Ive waited the hours for it reset it wont allow me to do anything. Not even change my password... How can I get customer service to give me a hand so i can change my phone number. I cant seem to log in to self serve

NO GPS Signal while using Google Map

Please has anyone encountered a situation while transiting on the road with the Google map, your GPS signal is lost over and over again and you have to constantly input your destination all over again and start the trip from the beginning. If yes, Pl...

no service

Have put in sim card but "no service" is displayed beside 3 bar connection. Phone does not work at this point. Solutions????

Confused about Phone Compatibility: New Member

Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service. I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...

Resolved! Can't send/receive texts

Yesterday I activated my Sim card, but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them.

missing loyalty reward

I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you

Resolved! confused on cost break down ... new member

I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ? When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is t...

Resolved! Missing Black Friday and Other Reward Credits?

I just got Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special, and being referred by my friend (a $10 credit?) and referring my wife (some sort of reward?), ...

Cancelled service with public

How could I cancelled public service with no online account and lost my SIM card

Resolved! Service suspended won't give option to pay

I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pa...

Resolved! text msgs not sending / Emergency calls only

Got a SIM card and phone number last Saturday...been texting fine all week and this morning. This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network. Acct is all p...

Refer reward

I refer a friend to public mobile today. I do not see my $20 credit on my account. Please let me know when I will recieve my credit.

Cant change my number or port it

Keeps giving me error. I can call from it but cant text nothing? How come

Locked out of Account

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...

Can your rewards surpass your plan, and if so, do u get payed? lol

Can't receive calls

So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...

Resolved! Community account

Hi,I signed up for public mobile and community with the same email address however one I used a capital L and the other auto populated with a lower case L and I didn't notice it until now. Will this still link to my public mobile account if I earn an...

Porting from BELL and unlock code

I just created my account and activated my SIM card. when is the unlock code required when porting from BELL?

Black Friday deal

Going through registration and there is no option for the BLK FRI sale , wont let me advance unless i pick a plan ( no option for blk fri), any help tx

5g bonus

When should I see the extra 5G from the Black Friday sale? Do weekends count as a day?

Resolved! How to Check if Community Account is Linked

I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed

Unlimited pictures/ text messages $15 plan

Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...

Resolved! Transferring Number

How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed

Sim card invalid :/

Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal

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