Add-on is in payment history, but not in overview/can't use

[llbb]

Hi! I reupped by US roaming talk & text, but it isn't working. I can see the purchase in my purchase history, but it isn't in my plan overview. I bought more data just before buying this add on, so it's weird this one didn't work. I don't want to double purchase, but I need to be able to send texts right now

[hairbag1]

Log in to your account...to see if you successfully load-up the add-on you want. Click on Plan Details...you should see the add-on there. If not...you obviously weren't successful.

[dust2dust]

Click on plan details. Talk and text will show up there. Don't buy more than one talk while one is active. You can buy a different named one after one expires. Otherwise you might need the support people to clear this up.

Adding - I might have to "borrow" that pic.

[hTideGnow]

HI @llbb   

Try to login to My Account and check

1. Any amount there for Available Fund?

2. Go to Transaction page and see what they show.  There should be 2 lines are you load the money into the account, but check if there are lines showing how the money were used

[llbb]

I checked my plan details as you suggested and it doesn't show up there, but under payment history it does show the charge went through....so I don't want to purchase it again and double pay

[dust2dust · Accepted solution]

The problem is that you have two talk add-ons. Your highlighted one and the one up top. This is a problem. You will need the support people to fix that and credit you back the cost of the second one.

[llbb]

Well yes, I bought the second (talk only) because the first one didn't go through and I needed to make an emergency call. What I actually need is Talk & Text because I am trying to arrange a mechanic to meet me to fix my car. So I don't know if I should just try to buy another text plan and then try to get refunded the first one

[hairbag1]

The US talk feature has been problematic in US lately because of they're retiring 3g.

[dust2dust]

Are you able to text? I haven't heard of texting problems when talk is doubled. But talk needs to be only one. Are these the only ones you've bought? For talk, can you connect to T-Mobile and also set your networks to 2G?

[llbb]

Can't send texts at all, but can receive.