[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! New customer cannot activate SIM
I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same prob...
Customer Support Replies
Has anyone had any replies from customer support today?
Resolved! I can't get verification codes for banking
I just switched from Virgin to Public Mobile last week. I can receive sms messages from people but can't get verification codes or call verifications for banking to my new phone. Help please.
New Subscriber Switching Account
Hi, I subscribed a 5 G plan but want to switch to another plan. There is no way on the website or APP to do it as I haven't received SIM card yet to activate the plan. What can I do? I don't want to miss the Black Friday Deal.
I USED YOUR SERVICE FOR 1 DAY!
This is beyond unacceptable the level, or rather no-level of customer support this company offers or does not offer.I used your service for 1 day before getting a better deal at Virgin and switching back. When will I be reiumbursed? @CS_Agent @CS_Co...
Resolved! New plan
Hi.I have a basic plan with rewards like 2$/month because i autopay per exemple. If i upgrade, will i lose these rewards and get the points instead?
Error Code: M.8701
New customer, So cryptic, they processed payment but n esim?? FRUSTRATING FIRST INTRO!Not able to get help as no agents will respond - None available!!!!
Resolved! plans
Do all of your plans include call display, voicemail, call waiting, call forwarding and conference calling? especially the $40 plan with 5G speed?
Account closing
Hi There, I opened an account however I cannot receive text messages to the phone number used to set up Ever Safe. Which means I cannot get into my account to cancel the request. I have been charged on my CC for an account I cannot use. I would just...
Resolved! US Roaming Add On - Sending SMS Messages
Hi, Maybe this is a dumb question, but I just want to send and receive SMS messages for a few days while I'm visiting New York City. So if I buy the "US Roaming - 250 MB Data" Add-on, would that include sending SMS messages?Or do I have to buy the "U...
5G connection speed is slow ??
Hi . My problem is that public mobile mention that the 5G speed is up to 250 Mbps . However, with the 50 go 5G service , my connection has reached a maximum of 30 Mbps . This is very weird and I want to know why . Thanks ( I'm on iPhone 11).
Subscription
i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?
Resolved! Account Cancellation
Hi there,How do I cancel my account? I moved from Public Mobile to a new provider and want to confirm account cancellation. I cannot login anymore and get to my account details/billing info. I cannot seem to reach any person, or access the support ti...
50GB for $34 only on new activations?!? Wow PM
Way to pull a fast one on existing or new signups https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed14
Resolved! Porting in from Zoomer
Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't comp...
esim activation
My esim activation wasn't successful. I tried to submit a ticket but there's a system error. I want the support team to cancel my subscription and issue a full refund. I'm glad I didn't transfer my number yet, otherwise, I'd have been without service...
Resolved! How to switch to a new plan before receiving SIM card to complete the activation
Hello, Please advise how to switch to a new plan while still waiting the sim card shipped to me to complete my activation.Thanks.
Help with esim
Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...
Transfer number
I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...
I don't have any service after re-activating my subscription
Hi. I was abroad for about a month and suspended my subscription before I go. When I returned, I paid and activated my subscription but now it's over two days that I don't have any service (call, message or data) and I get the 'not registered on netw...
I can't connect after transferring the number.
HelloMy phone is iPhone 12 Mini.Yesterday, I completed a number transfer from FIDO using eSIM.I got some messages from FIDO. They requested to approve a number transfer. I have done that.Since yesterday 8 pm, my FIDO service was dead.Phone is normall...
Sign Up issues
I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...
changed email addresses but cannot access my account, has locked me out now for 10 days
I cannot open my account since i changed my email addressI wanted to add on a US roaming package and could not access my account ever since I changed my email address.has locked me out now for 10 days
How to cancel my new/un-activated subscription
I became a new customer with PM 4 days ago, and PM made a mistake about my plan(20GB versus 40GB). I tried to have them corrected it, but so far there 's no response from CS_Agent for the last 2 days. Please help me to cancel my new subscription sin...
Resolved! Cannot subscribe (new subscriber) - payment processing error
I've been trying over the weekend and today.I tried 2 different cards and each time I get the payment processing error.Does anyone have any idea on why this is happening.There is no one available on live chat.
Cancel subscribe
I have paid for blackfriday plan subscribe but not yet ported in.I’d like to cancel the subscribe and refund also.
Activating my phone
I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...
Resolved! Logging into account for the first time Pin Code Issue
Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.
Cannot verify account for full access
Hi, I'm new to Public as of yesterday and I am trying to log into my account. I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...
Resolved! Transferring number from Zoomer Wireless
I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !
