Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have referred 4 friends to Public Mobile and had not received any points after more than 30 days.Also I had not get 3 x 5% of my bill back in points.
I have trouble with self serve specially if i buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account
Is public has roaming service outside Canada and USA?
Hello I would like to know the account number for 604-xxxxxx Edit by Dunkman: removed personal information
I was texted by 611 saying I'd used all my data and can only connect to the internet using wifi. But on my self serve account it says I've only used 8 of my 12 gb. Please help
I didn’t recieve my Christmas bonus. I tried texting and was told I’m not eligible. I have recieved this bonus every year for several years. I can’t get a hold of customer support, I get a message saying service not available. Im going in circles her...
Hi, I am looking to get SIM cards for 2 - 3 kids. I see if I buy one online, a second would be free as a bonus. Is this promotion also available in store?
How long after I purchase US roam g package before it is activated and can be used?
Pissed stillCannot sign into my accn’t and with only 3 tries I am frozen
I did not receive the text message to claim my holiday bonus. Please help.
Hi, I have just set up the new line, and every time I make a call, it says it’s a long distance call even though I am calling my wife next to me. can you please fix it?thanks
If I upgrade my plan to a 4g plan will my Rewards be transferred to my new plan?
Cell number xxxxxxxx
Our SIM is broken we need a new SIM
What are Public Mobile's future plans for USA roaming now that US carriers are dropping 3G/HSPA networks.
For the last 2-3 weeks, I've been experiencing issues with cell phone reception. People from various networks (Bell, LuckyMobile, Rogers) would have trouble calling me, I would not even see the call (or missed call) in my phone history. I also notice...
I don’t know the email address associated with my account how do I figure it out
Hello,I'm a customer and paying monthly, but I don't have my account online.
I submitted a ticket how does it take for a response?
will changing my plan to 3GB data at 4G speed solve the us roaming voice problem?
Can I get a pro-rated refund when I port my number out to another provider before my current billing sycle ends?
I paid for international minutes but its not working, I try calling a us number and it says I am out of minutes
Now, my wife wants to create an account on public mobile. She has a phone already with your compagny and she is paying monthly. She would like to have this email connected to her mobile phone. Can you help us on that?
Hi I’m wondering if anyone is having issues with their internet? I recently upgraded my plan to 20g of data at 4G speed and have only 1 or 2 bars really slow internet and it doesn’t matter where I am or what I’m doing Please help
Hi there! I need your help! I have made an error during the transfer and porting cell number. I mistyped my current cell number by 2 numbers. Is it possible to retrieve or fix the number? Thank you!
First, why does the $50/4G plan only have 8 Gb's of data when the cheaper 4g plans have much more data? Just curious. I have no wi-fi so I use LTE. I can (usually) buy a 4g plan for $90 with 40 gb of data. However, if I use the 40 Gb's before the 30 ...
I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.Th...
My account charges funds but it doesn't renew the plan. If I look at the payment history it shows that it has taken money but my minutes and Data is not renewed. It has done this the past 2 months. If anyone has an idea of what should I do, pls let m...
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