Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent My account tells me that I've used all my minutes, but I don't even have a minuted plan and it's supposed to have unlimited long distance calling in Canada. Can I get a hand?
I bought 90 day plan for $102 but my credit card is billed with $111.87. Why? How can I get this resolved with a customer service agent? Many thanks
I’ve been a member for two years - does the loyalty reward automatically get added to my account or do I have to request it?
Not sure what it's called but is it possible to set up a thing where if someone calls you, they have to press a number and then it'll call ur cell to deter those auto scam calls from botsExample my friend calls me and there's a prompt telling her "pr...
I do have a Data plan. And I have Reset the Network Settings and have the right APN name. iOs Software is Up to date 12.5.7 only on this iPhone.I've also done what the ChatBot told me.What else can I do? Thanks!
Dear All,This morning I tried to add more data to my account but was locked out for some reason. It's been awhile since I logged into this account, I don't know if that could be the issue.Can someone with PM please contact me regarding unlocking my a...
Website says it ends Sept 11, yet it is still being advertised?I'm trying to refer my brother to PM. He won't switch if the offer is over.If it is still valid - how long is it running until? He doesn't have PM SIM yet, will he still be able to capita...
I have a new visa debit card but can’t update it. It says an error occurred. Someone said clear my cache but I don’t know how. Please tell me how
Hi I mistakenly recharged for a wrong add-on - Just now. Is it possible to get the money refunded? I didn't yet use any of the add on quotas for Text / message.please advise.
Hi I had trouble subscribing at first. Figured out it's an issue with my old service provider. Problem is fixed but I can't seem to be able to activate my new SIM card. It says subscription not activated, something didn't go right while activating my...
I have been trying to access my account page after almost 2 months, while trying to login it asks for OTP and upon successful OTP it redirect my to Subscription Activation screen. Although I am already subscribed with some balance and active add-ons....
Hi, all guys, I really appreciate your help yesterday! I had progress today. I got my SIM card today from the store and inserted it just now. The Koodo service has been cancelled and stopped. But unfortunately, the service of Public Mobile does not w...
I did not receive the transfer authorisation message and previous carrier says it now has timed out and Public mobile needs to re-send. Can someone help? Now I am unable to receive calls on my public mobile sim card.
I recently purchased a $15 plan and SIM card. Once I received the SIM card I tried to connect it to my account but was unable to as once I signed into my account but I keep getting redirected to the payment plan screen. I tried multiple times and eve...
With out turn on my data, I couldn’t receive text messages, is that right?
i need help changing my number to my old number
Hi all,I am still on the old PM rewards system where I get $8 off each billing cycle for loyalty and friend referrals. My question is, if I sign up for the promotional $34 month/90 day plan, will my rewards be applied once for $102 - $8 = $94 every 9...
How does one log in to my account if there is no way to receive texts and when using a new non trusted device?
Since I change my plan to the Canadian n u.s plan I don’t get service or data where I use to get it from is it the plan I’m on?
Hi everyone.I have recently setup accounts for my kids, and was wondering if there is a way to avoid having my credit card saved into the payment section of the account. I doubt it would happen, but just in case, maybe one of my kids will start addi...
I had trouble to see that option. I want to activate the new $34/90 days plan now, instead I selected by the end of the bill period. I no longer seeing that option.Thanks
I’ve been trying to get support on a billing question for 45 minutes , be damnedif I can figure out HOW ! Is there any phone #s I can call ? Or do I have to cancel my service and go to another carrier ? lol lol
hi there, I am unable to cancel my partner's public mobile service because she left canada and now cannot receive the verification code to enter the account and cancel it. Can anyone help? I already got charged a second time when I wanted to have ca...
I have been a customer for about an hour now and im already losing my mind. I thought this would be easy but its anything but. The website keeps telling me it has customer support agents but im yet to get a hold of one and the AI they use is a cycle ...
I currently am a PM subscriber using an eSIM as well as subscribed to another service using a SIM. I don't need the two numbers/accounts anymore, so I want to bring over my old number from the other service to PM, and 'cancel' my current PM number to...
I paid for a plan and went through the steps successfully to get my esim set up. A few hours later I get the following message:“Hey, it's Public Mobile. We're having trouble transferring your number, looks like the information collected was incorrect...
Why can’t I send texts while in the US ? I bought a roaming add-on !
What a joke this company is, you can’t speak to an actual human, can’t get access to this “live support” payment vouchers don’t work. Don’t bother with public mobile, huge waste of time and money
Switched from virgin mobile prepaid to PM last week and can’t receive calls or texts only from selected numbers of different carriers, their calls go straight to voicemail and I don’t receive any notifications saying I missed a call or text
