International call error

[julianne1]

Tried calling international number but received this error message:
Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.

I've bought the add-ons for international minutes, and it's already reflected on my account. 

[julianne1]

Got it, thank you so much! 

[softech · Accepted solution]

 @julianne1 

sorry, Indonesia is not part of any Long Distance add-on PM offers.   The 300 International Long Distance Minutes can only be used to call a short list of countries.  If you have not used any minute out of it, you can open ticket with PM support and ask them to reverse the transaction.

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

For your calling to Indonesia, you would have to use Calling cards instead

[julianne1]

Ahh, i see
so Indonesia is not on the list of international long distance?

[julianne1]

Hi I've bought the 300 international long distance minutes
I've tried with +62xxx and 00162xxx

[julianne1]

Hi I'm trying to call to Indonesia
I've tried with +62xxx and 00162xxx

[hairbag1]

@julianne1 

let us know what country you're trying to dial and we can provide guidance.

[statusquo]

Are you adding 011 in front or + when making these calls @julianne1 if you have the correct calling add-on for the country you are trying to call?

[Handy1]

@julianne1  Did you buy the correct add on and is the country your calling in the list 

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.