Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi folks, My apologies if this has been covered already but I've failed to find the answer..I created an account specifically for my son a while back. We've been using PM happily since. For his account, I used/created another email as I cannot link ...
I was subscribing to a new plan as a new subscriber but after several failed attempts to process payment ... I finally got one through.However I got an "Activating Error" message and it said and I quote "Oops! Looks like something went wrong when we ...
Hello, I was curious to find out when my annual loyalty discount will increase, but I can't remember when I first joined. Can someone let me know if there's a way to find out? (Other than doing some massive digging) Thanks!
I signed up last month for a 3month plan prepaid. I Used 1 month and now would be my second month and i have no service, data etc…. what can i do as I need my phone especially when I leave the house. pls help
Hi There I helped setup a friend with a new plan, after we put the information for the port, the page gave an error and the number has not been transferred from Virgin Mobile.
Anybody able to switch to this plan right now? I was trying to help a friend with the plan switch and it was nowhere to be found. The website still lists the plan as being available, but it is no longer in the self serve portal.
I recently signed up with public mobile and used a friend’s referral code. Neither of us received the promised points. How do I contact anyone at PM? It’s a very frustrating process
I activated my PM with a new phone number. and then port in my old phone number from cityphone. I see my phone updated . However, I got text message from PM " trouble in transerring". However, I am unable to redo it again.What should i do?Waitting ...
Help please! Yesterday, I was subscribing with the 5G 40GB FOR $34/mo deal with Public Mobile. There was an error at the end of the esim activation and now I can’t use my phone. Fido already deactivated my account. I don’t have the QR code as I didn’...
My credit card is being charged for one of the service i have taken before from public mobile. I do not use any public mobile sim card now but my credit card still being charged for the service. I would like to know how I can stop that. I also forgot...
I transferred my number on the app a day ago, and it still says SOS. I checked on my old provider Telus and it said "Your number transfer was cancelled. If you still want to transfer your number, please submit a new request."Not sure where to submit ...
My current subscription plan will be ended on next month, now PM has a Black Friday good deal offer. Is possible buy the new plan now but activate when my current plan end (next month)?
Hi. As of the subject, I ported over to Public Mobile for the Black Friday deal by purchasing a physical sim card directly. It was $10 at the time. A few days later, the cost of the sim card dropped to $5 as part of the same Black Friday deal. Is it ...
So I went to update the payment method on my account and now every time I try to log into my account, it asks me to set up a new sim card and choose a subscription. I can't access my account overview page at all, as every time I log in it takes me to...
Please assist , new customer switched over , I’ve successfully made my account payment went through than received an error message number 820 “ unsuccessfully activation”.Tried downloading the app and still received errors.
Yesterday I transferred from Fido to public mobile, however, my eSIM card cannot be activated. Is there someone who can assist me, if not what should I do now? My phone is a iPhone 13 Pro
I’m a customer since 2021 and was interested in changing my plan to 29$ 10gb data special offer. All the Black Friday plans I’ve checked have said “new activations only” in the offer details section. But I’ve seen some conflicting answers in the com...
it has been over two days since i signed up for public and requested to transfer my number from bell. none of the chatbot suggestions have worked. So what do i do now? Do i just wait? Do i need to do something?
My wife’s account is set to auto renew but it didn’t money was available. She tried to put a payment on it and it went to my account. Now my account has $70 available funds but now she can’t even access hers. I’ve tried to contact support but keep ge...
Hi,I subscribed public mobile $40 for 40G on Thursday 23/11 but they have a new $34 for 40G plan now. I haven't received SIM card yet and haven't activated it. So that I want to change it to the cheaper plan. Can someone tell me how to do?Thank y...
After some difficulty signing up yesterday it looks like I'm good to go with a temporary PM number. I've since tried porting my old Fido number in and recieved the text from Fido confirming the port, to which I responded YES. Almost immediately I re...
