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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't access acount

@CS_Agent , I can't log in to my account, I keep getting an error code or it tells me to finish registration and the next page is an error. I need to update my payment information or I will not have service soon. I can't log in to anything but public...

Resolved! Sim card

Anyone else having issues getting public mobile to activate thier SIM cards?

Resolved! Can not login to my account

I have been trying to login to my account, keep saying forbidden a1, white screen, i tried all browser, clear cookies and history, different computer still no help, i running out of data and want to refill to use my phone, i need it badly. i need hel...

Resolved! Simcards

Bought two sim cards online on 9th of May but they have not arrived yet. What's going on public mobile?

Resolved! need a phone number

I have just received a new phone, and joined public mobile and now Ineed a new phone number. How do I get a phone number?

Resolved! Red dot notification on iPhone

Does anyone else get the red dot on their iPhone “Phone” app? I believe it comes up when I get a voicemail, but it doesn’t always go away right away after I’ve listened to and deleted all my voicemails. Anybody have tips on how to get rid of the re...

US Plans

I am considering using a US add-on for travel to the States. Are there any States where the Public Mobile add-on plans would not work or where I would not get coverage? Anything else to be mindful of when using service in the US? Are there ways I ...

Resolved! Roaming outside of Canada

Hi there!I’m aware that Public Mobile only offers roaming in the US at the moment. I’m just curious if I travel to another country or even to the US without a roaming package, will my phone automatically connect to the other network providers or will...

E sim. Cost and when.

So now that PM has eSim. I guess the phone has to be compatible for Sim and/or eSim or eSim only. And would I assume you receive the eSim number before activation or during activation? Then my other question what does PM charge for one? Can you buy a...

Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam?

I ordered two Sim cards April 28/2028 Order number 341975. Did not receive them. Did not receive an reply for submitted ticket 289079-560 May 17/2023, or submitted ticket 289079-343 May 21/2023, submitted ticket 289079-354 May 24/2023 that was sent ...

Resolved! SIM card hasn’t arrived

I ordered a Sim card for my other son on May 15 and still have not received it in the mail

Here's what PM needs to do to make the Plans More on equal footing

As PM's current plans are in errors, What's your take on these to start? Add-On Data w. 30 Day and 90 Day and Unlimited250MB: $4/ 30 Day/ $7/ 90 Day/ $10/ Unlimited 750MB: $12/ 30 Day/ $16/ 90 Day/ $20/ Unlimited 1GB: $17/ 30 Day/ $19/ 90 Day/ $25...

Resolved! Volte

How do I know if my account has been enabled for Volte? I am visiting the US and the 3G US roaming is horrible but roaming is supposed to work if one's account has been Volte enabled.

Payment Update

Have to update new credit card but the website won't accept it. Tried different browsers, different devices (phone, laptop, etc), clearing all my cache and cookies. Always get the same "Oops! Something went wrong try again later"-type error message. ...

Activation problem

Entered SIM card, paid, chose a number. Now Eversafe says I have an account and sends the Verification code to the new number but I dont receive it!

Having troubles installing eSIM

Hi Public Mobile - I'm setting this up and missed the install eSIM to my phone. I am trying to set it up but can't retrieve the download of the eSIM or a QR code to get it onto my phone. @CS_AgentCould you please let me know what I need to do. Thanks...

Just transferred my number and I can’t receive calls! Help!

I just transferred my number from fido to PM. I had some problems to activate the eSIM. Now it looks like everything is working, but when someone calls me, it doesn’t ring and goes directly to voice mail! Besides that, I can’t get a ticket, because t...

@CS_Agent in our Community

My payment is not processing. It's an issue on your websites end not with my bank or the card I'm trying to register. When I use the chat bot to try and connect to someone to process my payment it sends me to a page with a 404 error.How do I get in c...

Resolved! Add-ons

I currently have 0 data left with my plans but have lots in my add ons. Will Public Mobile automatically activate this to keep data available for my use?

Resolved! Any news about ukraine being added to the list of countries in the long distance add-on?

With the recent plethora of changes, I was hoping for ukraine to show up on the list of included countries. So far, it does not seem to be the case. Maybe the website was not updated yet or maybe it's coming later?

Phone number

Hi there, How do I change my phone number with this new system? Thanks

Change credit card *611

Is it possible to change credit card through 611? Having trouble accessing my account.

@CS_Agent I just signed up with a plan but can't log in

Hello,I recently signed up to a 4g plan but when I tried to log in it tells me it needs to authenticate my number. But I never had a number to start so I need to change it to my public mobile phone number. Please help.

I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

For background I've had my publicmobile account for 15 days I think. I'm able to receive calls but cannot check my voicemail or make an outbound call. I lost my CS_agent ticket due to this website changes and now I can't even file a new ticket.

Anonymous users - Good to be anonymous this time

hi allsee some Anonymous users nowBut unlike before, this is indeed good. Many users would like to become Anonymous. It means they finally got their old names back!!!Good work Agent

I cannot use my phone as I am told I have used all my data and calls

Telephone payment

Hi: Is Fongo Inc under Public Mobile?

I lost my phone and need to change the SIM card

Hello,I lost my phone (with SIM), that was working. Now I got a Public Mobile SIM from Telus shop (that I was told that they cannot swap, I have to do it myself). When I try to do it myself, selfserve keeps sending OTP on my old SIM that I donot have...

@CS_Agent in our Community

I upgraded my plan a week ago—two weeks early for my old plan—up to a $65/month plan w/30GB data @ 4G speed, but seems within a mere few days of that “upgrade”, there’s been a new option available? One for the EXACT same price that I’m now paying, bu...

Resolved! $15 plan is still available?

Hi there,I am using Public mobile with a $15 plan/month. I have just bought a new SIM card for my daughter, and I set up online, but I could not find the $15 plan anymore. I wonder if this plan is still available? I just saw the minimum plan costs $3...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Can't access acount

Resolved! Sim card

Resolved! Can not login to my account

Resolved! Simcards

Resolved! need a phone number

Resolved! Red dot notification on iPhone

US Plans

Resolved! Roaming outside of Canada

E sim. Cost and when.

Do anyone reply to submitted tickets 289079-560, 289079-343, 289079-354; Is Public Mobile a scam?

Resolved! SIM card hasn’t arrived

Here's what PM needs to do to make the Plans More on equal footing

Resolved! Volte

Payment Update

Activation problem

Having troubles installing eSIM

Just transferred my number and I can’t receive calls! Help!

@CS_Agent in our Community

Resolved! Add-ons

Resolved! Any news about ukraine being added to the list of countries in the long distance add-on?

Phone number

Change credit card *611

@CS_Agent I just signed up with a plan but can't log in

I cannot make a call. It keeps saying "7b1 your phone is not activated on the network"

Anonymous users - Good to be anonymous this time

I cannot use my phone as I am told I have used all my data and calls

Telephone payment

I lost my phone and need to change the SIM card

@CS_Agent in our Community

Resolved! $15 plan is still available?

No 1-800 calls possible

Switching from 5G plan to 4G

Question, Is the Moto G86 5G VOLTE ready?

paying more for couple months

Grandma lost everything