[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Still no service with the new SIM card
I tried to contact the CS_Agent , she got back to me vertifying and port is completed. I check my phone is still shows "SOS" not able to make and receive phone calls for two days already. Not sure if the agent is day off or not but I didn't get reply...
Switching from $34 Plan 20GB to $34 Plan 40GB
Hi, I switched my plan online to $34/20GB plan to be effective at next renewal (Dec 11) last week. I see the black Friday promotional plan $34 for 40 GB @ 5G. Will my upcoming subscription will automatically be 40 GB @ 5G? Even after I selected the $...
Referal bonus
Hi, I used a referal code on sign up but don't see the 10$ credit. Is this applied in the second month ?
Switching to Black Friday Plan Not Available
I am trying to switch to Black Friday Promo plan $34 40GB 5G plan. However, when I select "change subscription", it doesn't show this plan.From the advertised plan, it doesn't say anywhere that the plan is for new customers only. So, I should be able...
Bill credit
Of course I wasn't able to switch my subscription yesterday, since this site is ghetto, and my old plan renewed this morning at 2am. I was able to finally switch plans today, but have still been charged for my old plan. When you go to renew it says y...
Resolved! Esim didn't activate properly upon activation and had to pay ($5)
The esim ($0 at activation) installation didn't work, and I had to pay $5 for the esim. How can I get this $5.60 (taxes included) refunded? The offer was $34 (40gb 5g data) including $0 esim.Also, I used my friend's referral code but it didn't work o...
Resolved! 5G 40GB $34 Plan
Hi, guys, I was able to switch to the 40GB from 20GB this morning. The pending plan will start on the renewal in Dec. However the pending new plan just shows $34 5G but does not say 40GB at all. I went in and out a few times to verify but still not s...
Having problems with sign up
Hi there,I paid for the service last night and got a confirmation email saying payment went through, checked with my bank as well.Downloaded the app and tried activating e sim, failed activation.I logged into my account and its asking for a payment a...
Terrible Signal and 5G LTE Speeds
Hi all,I ported over from Fizz yesterday to the $34 5G plan with 40GB. During the porting process it told me there was an issue and it'd couldn't complete it, however in the end the system seems to have worked itself out. I've tested calls, SMS and d...
Service
My phone is not working I can’t receive any phone calls outgoing calls only
porting number issue with esim, no response from private messages, unable to submit a ticket
Good morning,I signed up for public mobile last night for the $34/40G plan and chose the esim option. There was an issue with porting my phone number, and I received a text from Public Mobile saying transferring failed despite I replied "yes" to the...
Access to app with incomplete number transfer
My number transfer from landline is incomplete and I’ve submitted a ticket for it. At the same time, I’m unable to login and authenticate my account fully as I’m unable to receive a text message. How do I work around this to get access to my account ...
HELP! No service! Virgin mobile to Public Mobile
SMS confirmedApp eSIM setup completeVirgin service stoppedno mobile service nowCant call or text anyoneHELP
Error 820 on activation, attempt again and now M.8701
Good Morning, Signed up for the promo, was billed although during activation received a 820 at the end advising to post in the community, due to latency after many attempts I was never able to login. Attempted again this morning and was welcomed by t...
Service
my sirvice is not working
Porting esim issue
Hello,I signed up for public yesterday, got a new number, and installed the esim to try out the service. Everything was good.this morning I initiated a transfer from my profile, to bring my old number from Koodo postpaid over. Everything is successfu...
Upgrading plan/loyalty?
I might switch from the $39/20gb/4g plan to the black Friday $34/40gb/5g plan. (Seems like a no-brainer)But I've got $7/m in loyalty. Will this plan switch also switch me to the newer loyalty plan, which doesn't seem to be as good? Or will I retain m...
Resolved! .
Resolved! Is there really no live chat with Customer Support Agent?
Hello,I'm new to Public Mobile. Is there really no live chat with customer support agent? You can only submit a ticket (that doesn't work - 404 ERROR)?In the meantime, I'd like to ask for help regarding double payment:On November 11, I joined and pur...
5G/40GIG/Unlimited Talk/Text subscription worked this morning!
Like many of you, despite many hours of effort, I wasn't able to access the system to change my subscription to this great plan yesterday. However, just now, I was able to switch to this plan on all of 6 of my accounts. It gave me the option to switc...
Port possibly failed? Help
Just tried to port my number From Freedom Mobile over to Public Mobile.I literally copied/pasted my info from my latest invoice to avoid any typos.About 1 or 2 minutes after submitting the info on PM's side, I actually got the text from Freedom askin...
Can I switch my iPhone 8 to 5G?
iPhone 8 to 5G
Resolved! Offer
Hello, I saw someone posted a offer and it's gone. I wonder if there's a chance to get this offer. Thanks.
5G network
Will the 5G subscription plan work if I have an older iPhone that does not have 5G? What will happen? Will it just have 4G compatibility and what speed would be used on the subscription plan when you run out of data “the slower speed”.thanks!
multiple pending credit card charges
I tried to activate a new account yesterday but the app/website kept getting errors during the payment screen so I ended up having three pending charges on my credit card despite not being able to activate. When I try to log in again, it immediately ...
I can't transfer my number
Just got this message. what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alte...
Resolved! [SOLVED] Port failed - how to fix?
Just tried to switch my plan and received the following text:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phon...
How can get 34 for 40GB
My current plan is 34 for 20GB, how can I get 34 for 40Gb promotion plan
subscription activation failed and worst customer service and platform ever
You guys took my money and won't activate my account.I can't reach a single human to help me with the issue. the automated support is horse **bleep**. does Public mobile hire 5 year old developers? I am so fed up with this. I have spent countless hou...
