Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an unlimited minutes plan with over 400mb left on my account. Why am I being billed early? My service was disconnected as they apparently tried to pass a payment (money was in account but it didn't go thru for some reason). I checked my last f...
I am having issues activating my account.
I need a copy of my call logs, from March 25 2022 to August 30 2022 .
Hello, Virgin Mobile offer me 10gb for $47/mo or 20gb for $50/mo, 4G speedAre you able to beat this price?
I have reset my a password a couple times and received verification/confirmation that I have successfully change my password however I am still not able to log in. I keep getting the error message "Email or password is incorrect. Please try again, or...
Switched providers last night. I can receive texts and call out but I cannot receive calls
Return phone
I purchased a SIM card on August 9,2022 and as of today, August 31,2022, I haven’t received it or received an email about delivery. The fee was paid by credit card so I know it was purchased. What are the next steps to figure out when the SIM card ...
Hi,I recently got an email about a $25 referral bonus. "Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with...
I recently switched to 4GB at 4G speeds (used to be on 5GB at 3G). I chose the "switch at renewal date" option in the middle of last month. The switch seemed to work, my phone speeds are faster, and I can see in the payment history that it charged m...
Hello, I signed up for the roamin add on and was charged for this service. I followed all of the instructions and could see the service available. The service was completely useless though. Over the course of 5 days, my boys (I purchased a plan ea...
I have been getting an unreasonable number of emails from PM urging me to upgrade plans, data specials, back to school deals, used phones deals and more. The problem is compounded by the fact that I have used alias emails for all our phones so all em...
Hi my plan was charged twice please help.
can anyone explain this offer - dollar wise - in a simple way((earn 3x the points-back on every dollar spent on eligible purchases for 12 months))
When I signed up, my renewal date was the 12th of the month. Now it's the 8th of the month. It keeps moving forward. How do I get it back to the 12th, and have it stay there?
I upgraded my package I on the billing date and got charged twice how do I contact someone to get this fixed
I did not use a refer code when I joined, can you add it later and if so how
Hi!I'm wanting to switch to a cheaper PM plan. Ideally, the one with 250mb of data for $15 a month. I've heard mixed reviews about the plan. However, for those who have previously purchased the plan or a currently using it do you think it's worth it?...
Hi,my son has lost his mobile, I want a new sim card, can you please deactivate the old sim card and send me a new sim card. thank you
Just bought a phone but don't think I was logged into my account when I placed the order. Will I get this $30 Credit? If not, how do I cancel & re-order?
Do the plans have call forwarding
I cannot access my Public Mobile account in order to update the email info because you want to send a confirmation security number to the same inaccessible email I wish to update. How do I gain access?
I did not received any sms for verification to my current provider. Need help
I took out my Sim card too early and did not receive the text from my old provider. Now I cannot receive messages or calls. How do I get public mobile to send my old provider a transfer request so that they can text me?
Hello, I bought a US roaming add-on with 10 days talk, text and 250mb data. I could not receive nor make phone calls. But I can use data and text. Please help.
For 3 years did not have an issue with PM , last week data outage, message showing sign in to network-internal server error. My phone is Xiaomi poco x3 - used it for 6 months without problem.I did all troubleshooting I found but nothing help??can som...
My service is down every night. I have access to data but not talk or text
My 3 GB for 3 months is usually plenty for me when I am near my workplace and home wifi. I am travelling and ran out of data, so purchased 1 GB data for $15. I was not intentionally using data, and only turned it on when I specifically wanted to us...
I get prompted to log in to the network and get an internal server error
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