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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Unable to process payment on a new plan

I am a new customer. I received my pin and went ahead with the steps for the activation. Every time I try to pay I get this error "We were not able to process your payment. Make sure all information is correct or try again with a different card" I ha...

trancetrance by Great Neighbour / Super Voisin
  • 901 Views
  • 5 replies
  • 0 Bravos

Auto pay

Have auto pay. Billed on the 7th but auto pays on the 8th. Account suspended for a day every month. How to fix?

rsmoen by Great Neighbour / Super Voisin
  • 426 Views
  • 10 replies
  • 0 Bravos

Unable to disable call forward in USA

I forgot to disable my call forward before travel to US. I want to receive call in US and bough roaming add on. But unable to disable it. Receive error: Problem connection or invalid MMI code. Please disable call forward of my account, any help from ...

tanvuvuong by Great Neighbour / Super Voisin
  • 493 Views
  • 12 replies
  • 0 Bravos

International minutes

My account shows 500 bonus minutes added but if I dial international numbers I get a message saying I have no minutes left

Mista by Good Citizen / Bon Citoyen
  • 613 Views
  • 19 replies
  • 0 Bravos

Resolved! Remaining minutes

Hi. I received a text saying I have 10 minutes remaining in my plan. I am at 90 out of 100 minutes. but I’ve also only used 134 out of 500long distance Canada wide minutes. I was wondering if it will just start using the long distance minutes even fo...

error by Great Neighbour / Super Voisin
  • 524 Views
  • 6 replies
  • 0 Bravos

Resolved! calls to US

Tried using that wonderful free gift of 100 international minutes...they are active on my account, but I tried my first call and was told My minutes had expired?? or somthing to that effect... must a 1 be used?  

Hawkeye2 by Good Citizen / Bon Citoyen
  • 888 Views
  • 14 replies
  • 0 Bravos

Resolved! unable to acess account

I recently signed up for service with Public Mobile, activated a new sim card and registered for the online self serve account, and 2 days later I was unable to log in.  Someone has changed my password, and the answer to my security question - how ca...

KnightS1980 by Great Neighbour / Super Voisin
  • 575 Views
  • 5 replies
  • 0 Bravos

Resolved! Is my plan grandfathered? Looking to possibly switch plans...

Hey everyone, I've been with PM for a very long time (I get the 15$/3m reduction, so I guess 5 years?). My current plan (been on that plan for a very long time) is unlimited international text, unlimited Canada wide talk and 6GB of data for 135$/3m. ...

Potrice by Good Citizen / Bon Citoyen
  • 1071 Views
  • 14 replies
  • 0 Bravos

Resolved! Recharge Amount

Hello, I bought a recharge voucher and downloaded on to my grandmothers mode it said the balance was now over 60 dollars.I tried her phone today and it’s saying her account is suspended when I try to re type the recharge voucher number in it says it’...

Eletheap by Great Neighbour / Super Voisin
  • 440 Views
  • 4 replies
  • 0 Bravos

Unable to receive calls from specific numbers

I have a very odd issue. My wife and I (both long time Public Mobile customers) cannot receive calls from 2 long time Fido customers (Plus their Rogers landline). It's been on going for a few months now. The 2 Fido numbers are on the same account but...

Badmana by Good Citizen / Bon Citoyen
  • 2394 Views
  • 24 replies
  • 3 Bravos

Number transfer

I need my activation text to be resent again so I can accept the number transfer. How would I go upon resending the text?

Tom6691 by New in Town / Nouveau en Ville
  • 323 Views
  • 3 replies
  • 0 Bravos

Resolved! Credit card fraud

My credit card was compromised and the new one will not arrive in time for my next payment. How can I pay my bill without a credit card?

ruperman by Great Neighbour / Super Voisin
  • 653 Views
  • 16 replies
  • 0 Bravos

Resolved! Transferring a number

I would like to transfer my number from my current provider to pm. 

Julieerica by Great Neighbour / Super Voisin
  • 573 Views
  • 5 replies
  • 0 Bravos

Resolved! self serve got blocked

My self serve got blocked and i for got the security question answer to reset my pin. How can i unblock my self serve and change my pin. Plz ans

anjuvarghese by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Resolved! New sim

Order sim card of this site. Still hasn't got it. Money is taken from account already who do I call plz

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