Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have trouble with porting my phone number from Public Mobile to Freedom Mobile
Since I changed from the 4G 40$ 15GB plan to the 4G $39 20GB plan to begin at renewal date of June 5th I noticed that PM has removed the words "auto-pay" from their website alltogether. Now I see that its classified as a subscription and all users ar...
My sim card isn't recognized can you help
I switched over to a 5g plan and I am not getting 5 G. I am in the Halifax area and from the Telus coverage map I should have 5 g 3500 MHZ. Does it take a while to update? I rebooted my phone and it does 5 G. Thanks
I bought an Alcatel flip phone model 4044M for a spare phone and I can't get it to connect to public Mobile at all. If I scan all I find is Rogers 2G, I have it set to lte/hspa/gsm so it should pick up public mobile. It was on Eastlink before so ...
Need to transfer phone number to different carrier but can’t transfer phone number because phone is lost can not verify using phone number
About 5 hours ago I signed up a friend and entered my referral code in the appropriate box during sign up. I didn't get any notifications about it working, neither did my friend although the account was successful and she is now using her plan. How d...
Hey everyone im still really new with PM and i was wondering what is the difference in changing my plan now or next billing cycle?and the new promo plan is cheaper(then the $45 plan) with more GB of data or am i missing something?
HelloI am on the old rewards program. If I switch to the new $39 promotional plan, will I lose my old rewards?I would like to keep my old rewards...Mixxim10
Phone : iPhone 13 Pro I just purchased the 3 month 5g/150gb plan but I am unable to access 5G. I am located in Bridgewater Nova Scotia. Is there no 5G here?
I can't go through the steps if subscribing bc the public mobile system doesn't have my postal code. I know I'm formatting it correctly.
I need a PUK code to text and call and the AI help chat is not helping at all. What do I do?
If you remember (or know) what a party line is maybe you can help. We have a party line at our seasonal location. For some reason we cannot call anyone in our family who is with public mobile. We are able to call other cell phone providers (bell, Tel...
I ordered a Sim card online May 7, 2023 paid $5.60 but did not receive it. DO NOT SEND-pls credit amount to July phone bill. I am senior. I do not want automatic pay. Please revert to texting me on 26th of each month to pay which I have proved to you...
Hi, I was on 1gb 3g plan for few years now. I always have a bonus 5gb plan through out my time with public mobile. However I just got a message that I've used up all my data and when I check, it's a brand new site and my 5gb bonus data is gone. Can I...
I had received an promotion email from Public Mobile. After I subscribed and received an additional email with a promotion code which will receive additional 42GB free for $50/8GB plan. I contacted the Chat support and claimed that it is a spam. P...
Hi, I just bought a data package. It hasn't been used. You instituted changes that it now expires, even though you did not make that clear. I'd like to return the package. Your entire service is getting worse and worse. Thanks
Not able to send nor receive message. the only way i can send and receive text message is when I am connected to the internet thru our wifi but when Outside i've never been received nor send message since I got the plan with Public mobile now it is i...
my sons referral code is xxxxxxxxxxx i wasn't able to enter it earlier. how can i get this message to the right people?
Hi,I'm currently under the old rewards program. If I change my plan to the new 5g plans do I loose my old rewards and go to the new points system? Also, if I choose a new 90 day plan how would my old rewards calculate?Thanks,Andrea
I was already using the community under a different username. When I signed into the new website it insisted in me connecting my Account with the community account. I did so but it complained that my original username was already taken, (it wouldn'...
The app says my account is on hold because of no payment, but I’m on autopay and the payment for May did go through. Tried 10 times to submit a ticket and got an error 10 times.
Hello I got a referral code from my friend which would discount $10, so I put in the referral code on the check out stage but it didn’t reflect in the payment billplease reflect it
HI there, so here's the situation:i have payed my first month, i have a sim card, but ive hit a brick wall with progressing. to finish transfering numbers, i have to recieve a code to my number. the proplem is that i do not have access to that phon...
It is my understanding Public Mobile is a prepaid service with certain Add-Ons on the phone that will allow the use of the features. If Add-ons not subscribed then system should not enable or allow the feature to work. 1)A call was made to area code ...
Hi guys, I urgently need your help: I am you old customer Oleg Legatov, , and I have big problem with my account. My SIM card is broken by one of low qualified technician, setting up my phone by my request, and I can't use my phone for making phone ...
My wife passed away and her phone is still active
HelloI just activated my SIM, messaging seems to be working fine. BUTThe phone sending and receiving does not work at all !Any help
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