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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! sim card locked

i cannot send text messages as it says sim card is locked and looking for 4 digit number which i dont know

Resolved! Can't login to my account

Hi,I can't get in to my account, I have tried re-setting my password but it still won't let me in. What can I try?

Resolved! Can't call US and login issues.

Hi. I can't call US, although my plan says I can. Says call cannot be completed. Then when I try to create a ticket, asks login info, i put it in and never accepts it. I also don't get any reset password. but click signin above and i login. So frus...

Resolved! Data Issues

I have 1 GB of data monthly and when I look at my history it shows a lot of my data is being used in the middle of the night when I'm not using my phone. How do I stop this from happening??

Resolved! Account is suspended and I forgot my pin

My account is suspended and I cannot activate it because I forgot my 4 digit pin.

Resolved! Public canceled VoIP phone number Transfering

starting from this Monday and Tuesday , I received calls from italkbb (my old company )for the old phone number transferring process(public company’s applying and italkbb’s agreement), but this morning they told me that public company canceled the t...

Resolved! Don't get calls from friends that are Rogers customers

I switched from Chatr to PM and it never transferred correctly, now I can only receive calls from people who are Telus customers, but not Bell or Rogers. Who do I talk to?

Phone/SIM transfer error

I had my phone number transferred from my old provider to here with a new device (I brought this on my own) to public mobile, and I got a confirmation text on the old device that it was complete, but my new device isn't working and the old one is dis...

Resolved! Online account registration

Hello, I’ve activated my sim and got a number. How do i register for an online account. Thanks in advance.

Resolved! Urgent - Petro-Canada - Mobiliy -can't transfer old number

I'm moving from Petro- canada Mobility. I'm trying to keep my old number. I've already activated my account..I'm try to change it under my account profile before the 1 hour limit..Petro Canada is not listed But it won't allow me to put in my IMEI num...

Data Discrepancy

I signed up for the $25 plan which says it includes 1 GB of data. When I received my confirmation email it said the plan only includes 500 MB of data. How much data does my plan actually have?

Resolved! rewards

I have joined public mobile on august8 and I refer by the friend, but I didn't see any $10 discount on my bill. My friend didn't receive the $1 discount on the bill.

New account

Cannot receive calls or call out,

Resolved! Is there anybody I can talk to? Can't create a new account, want to re-use my old PM SIM

Hello! I have my old Public Mobile SIM card that I used for almost 3 years and I've made a mistake switching to BellMTS. Is there a way to switch back using my old PM SIM or do I need to purchase a new one? How could I create a new account if I need ...

Resolved! Missing promo data

I am supposed to receive 2 gb of bonus data for 6 mo ths after joining. I am on month 3 and the bonus data is nowhere to be seen.

Roaming not working

I added a roaming add on 3 days ago. It keeps telling me, "no service". in the past it has worked for me, but now it doesn't. I have turned my phone off an on again. It gives me 1 bar on T-Mobile then it disappears and show no service. How can I get ...

Resolved! International texting

Besides the cost savings, one of the perks that lured me into switching to Public Mobile a few months back, was the fact that there was unlimited international texting. Yesterday, I did a day trip to the U.S. and tried texting back home to Canada and...

Resolved! Switching plans

If I switch plans do I keep the remaining Minutes and GB that I have on the old plan?

Money added by phone but not on account

I added money by phone and voucher. Normally my plan reactivated right after I do that. It didn't. I logged in online and the money I added by voucher is not there and it says my account has been deactivated since Nov 13 but I used it yesterday. How ...

Resolved! Changing plan

Hi,My plan was supposed to be changed today for my plan renewal. But I still have the previous plan on my account and my card has been charged for the new plan I chose of 15G 4GspeedHow anyone can help me with this, pleaseThanks

Data not working

Data isn't working. Data is on, valid, no airplane mode, have reset data on phone, have restarted phone.

Resolved! Can public mobile block all data.

I got this phone and plan for my son and didn’t realize it comes with data. Can it be blocked on my account.

Resolved! how can i link phone no to account

Where are the Oracles? they are working?

Thought one of the main tasks for Oracle is to remove unnecessary posts Checked tonight, came across many redundant posts. One user in particular, high performer , 1000+ posts since joining a month ago, keep repeating what said hours ago for "solut...

Resolved! How to open a new account

Hi All, I am a public mobile client. My father is visiting me and he will be staying in Vancouver for a month. I thought it would be convenient to get a prepaid public mobile SIM card for him. I got my public mobile SIM card three years ago in a Lo...

Resolved! add funds

I saw there is " Add funds to my account" , What's that means? is anyone can help me?

Sim card issue.

I’ve bought new sim and it is not working in my Vivo mobile phone.

Payment

My old visa debit card expired, so I went to update the info on my account and when I do it says the card is still expired and won't let me update it. Any help would be appreciated thanks

Resolved! I need help submitting a ticket

I need help submitting a ticket so that I can transport my old cell phone number from Koodo prepaid to Public Mobile. Please help!!

The site will not allow me to change my plan

The website doesn’t allow me to change my plan. It keeps saying “oops something went wrong, please try again later”, every time I click complete payment. I’ve tried for months to change my plan, and if I can’t by the end of this month, I will definit...

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