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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim PIN CODE

I got a new phone that is asking for Sim pin code

Resolved! US

I have been in Florida since mid November. I continue to pay for my plan but I didn't buy any US minutes. So I obviously cannot use my phone for calls or texts. I do keep my phone charged for wifi emails and facebook etc. Public mobile has sent me CO...

Resolved! Phone number change

Hello, A friend tried to change my phone number for me and its not working can I have it just switched back to the original please?The number that was tried: xxxxx Original Number: xxxxxxxxxx J hxxxxxxDOB:xxxxxxx

Resolved! Caller ID

Is it possible to add a name to my caller ID? If so, how? TIA

Resolved! Service not functinoing

My service is not functioning. I received a text message from Public Mobile earlier stating that payment has not been received and that I'm to log into my account and make a payment. My account is setup on Autopay and when I log in, it show that ther...

New SIM only recieving certain calls and texts.

I just switched to public mobile a month ago, and I have been having SIM card issues since. (Note that I have tried getting a different SIM card and had the same issues with the second one too). I am able to get calls from certain people, but from ot...

Resolved! Can not reset the password

Hello My email address got deleted for my account login before i could change it , now i cant reset my login and update my payment . Please can you help me outMuch appreciated

Payer mon forfait

Resolved! Change my name of PB community

Is it possible to change my name, which appears on the PB community?

US Roaming plan does not seem to be activating.

I bought a US data and roaming 10 day plan several days ago. It appears on my "add ons" but does not seem to be working. I can't use data and my phone calls only work intermittently.

Resolved! Buy a Phone with public mobile

Hi guys, I searched how to buy phones through PB plans, and I reached out to this link: https://www.publicmobile.ca/en/bc/phone-section#phone-start. The main question is that if I want to buy, e.g., iPhone 13 pro, PB doesn't have any offer? All the p...

Resolved! HELP! I am trying to return as a customer and can't

HI I used to have an account here and I switched to Telus and I want to switch back. I purchased a new sim card but it wont let me login to my old account and will not let me create a new account because my phone number is already in use with an acco...

NO service

I have not been able to receive calls, when i am called it says that my number is either out of range or service, it says its a foreign number.

CANNOT LOG IN..!

Resolved! listening to Voice mails

Hi, I have received a voice mail, but I am unsure if I play it, would I be charged or not? My current plan is 25$ /month, so is it free to listen to the received voice mails, or if I want to hear that, I would be charged?

Resolved! Atleast 3 spam calls every single day.

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...

Resolved! How many people actually get paid from public mobile?

Hi everyone, I'm curious about what it takes or how much help or contributing to the community that you give to get credited from public mobile. How many people have experienced this and what qualified you to get whatever amount you received?

Activation problem

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here.

Resolved! Happy Weekend

How does this actually work to gain i guess points towards your bill. it really doesnt make alot of sense.

Resolved! Payment info

I need to ensure my payment info is not attached to any other account, other than mine. I do not have access to the other account, but I do have the phone number and obviously all the billing info, since it is my card. I need to speak to a Public Mob...

My iPhone says that I do not have service when everyone else around me has service

I have tried everything to get my iPhone service but it is not working, I talked to apple support and they told me to talk to my carrier

Switching phones from BlackBerry Q10 to Samsung S4 Mini

I have inserted the existing SIM card into my Samsung S4 mini smartphone and when I turn on the phone, SIM card is not reading it. Am I supposed to do something online to fix this? Please help.

Resolved! Credit Card Expired - Balance Owing

My credit card expired and my account now shows that I owe $25. I updated my credit card information for future autopayments. Will the current balance owing automatically be paid on the next payment cycle (i.e. total $50 payment) or do I have to make...

Question for Oracles, moved replies

Hi Oracles, For those replies you moved to those Oracle archive thread (sorry, don't know the proper term or name of that thread) , would that reduce the post count from the one who replied? I see you try to clean up those unnecessary replies, lik...

Resolved! US Roaming - Unlimited Talk (10-day) - $8.00 clarification please

I would like to purchase this add on when I go to US, does this mean it includes unlimited INCOMING and OUTGOING while I am in US? Does "unlimited talk" is me calling out only that I will get charge if I answer a call?

Resolved! Auto Pay issue

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first pl...

Error 821.. why new subscribers can still activate with the same SIM multiple times

@J_PM Are you aware that Error 821 does not stop people from activating with the same SIM after? The bigger issues is that people activated multiple phamtom accounts and got charged multiple times It is not good. Activation is the first encounter ...

Resolved! My payment voucher doesn't work

What do I do when my payment voucher pin's don't work? I've been paying my phone bill like this for years and for some reason its not working this time. I tried both the 12 digit 'voucher' number and 'PIN' numbers on the receipt, none of them work. I...

Resolved! Community Private Message

Where do I find my Community Private Messages?

Resolved! Sim card user Email change

Hello, would there be anyways possible to change the Email for the Self-Serve account ?Thanks

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