Community

Resolved! I was over-charged by Public Mobile

Hello, I got a Black Friday promotion - 20gb at 4g speed plan ($55) w/ $20 store credit for 15 months starting on Dec 14th. I should've been charged $37.29 w/ reward-autopay ($2) applied. However, I was charged $58.76 this month. And th promotion tha...

Resolved! I recently moved to Quebec and my sim does not work anymore

Hello, I moved two weeks ago to Gaspesie, Quebec and since then my sim is giving me problems a lot of times:- sometimes it does not connect to the internet - sometimes it says that the sim is not in the phone even if it is- sometimes I'm not able to ...

Resolved! [Dec 16th] Didn't receive text with Free 2GB and 500mins offer

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international. Could any of you help me figure this out?  I get all texts from Public Mobile otherwise.  I've been a customer for a year and I received the ...

Resolved! Tried to change email address for accout now unable to login.

I have had an account for years.  I also pay for 3 other accounts for my children.  The email that was assocated was not my own because I had already used that address when I setup my son's phone number - your system won't allow the same address to b...

Resolved! Plan upgrade to 4G

I upgraded my plan from 3G speed to 4G speed but not sure how I confirm it? It shows the new plan 4G on my account but my phone still only shows lte or 3G under cellular. I’m in an area that supports 4G so not sure if I need to do anything else for t...

Resolved! Promo code

need code to change plan 

Resolved! Unable to reset my password

I'm trying to log in to my PM account and am not able to do so.. not sure why.... I've recently ported out my number, could they automatically close my account? I still wanted to keep my public mobile account and pass on my account to someone else. h...

Resolved! Calling my cell from the U.S.

I am in the U.S. and I am trying to call my cell phone in Canada to get my voicemail but I am getting a fast busy signal.Should I not be able to call my cell phone from anywhere even though I do not have a U.S. plan as my cell is in CANADA and I have...

Resolved! Re: SIM card

My SIM card is locked and I need a puk code from carrier 

Resolved! Need help with number port

title says my number stuck with public mobile try to port number over from Koodo postpaid to Publicanyone can help

Resolved! overpayment

why they charge me twice a month the same amount on 17 and 22 from my visa.can somebody check it.it's going like that for months.Do you have any control what you are doing.They only suppose to charge me ones ,monthly fee.

Resolved! increased monthly payment without any change to the plan

Hello, Why is my account showing that I will have to pay $28 in December instead of the $25 that I paid July-November when my plan has not changed? 

Resolved! i lost my sim card with my mobile , how can i have the new sim card

how can i get the new sim card with the same phone number

Resolved! Change email on order

Hello, I recent purchased a phone online and it’s being sent to my home but I have the wrong email there. I need it to be corrected. the email that was put in incorrectly was:  xxxxxxx Which should be xxxxxxx

Resolved! Still No 2GB Bonus Offer

It’s now the 16 of Dec and still I have not gotten my text for the 2GB bonus offer; what do I do to get that offer?

Resolved! Mexico use?

Can I use my public mobile phone in mexico? If yes what is the cost?

Resolved! Activate SIM without a credit card

Hi there, I'm new in Canada and don't have a Canadian or US credit card. I wanted to activate my public mobile sim card. How can I activate my PM sim without a Canadian credit card? I already bought the top-up voucher from Shopper. 

Resolved! Website inaccurate -- completely changes on incognito browser?

I had not logged in for months. Upon logging in today, "My Account" said I had used 210 MB of my data for the cycle.After a CS Agent suggested logging in on an Incognito browser window, "My Account" says I've only used 80 MB of my data.There seems to...

Resolved! I applied the black friday promotion and changed my plan... and now I don't see it anymore?

I upgraded my plan with the black friday promotion a few weeks ago; I clicked on "change my plan now" instead of having it wait for my rollover date. I had the $55 monthly plan with 20GB data. My payment date changed, and payments were withdrawn on t...

Resolved! Can I? Can’t I? If I can’t, why not??

Why can we not buy a SIM card replacement using our account balance? Well, really I don’t want to hear the “why not” theories. Would it make sense to have that option to buy that way? Or for a phone as well?

Resolved! Did not receive SMS for holiday reward-free 2GB+500LD

As described in subject. Please advise. Thanks 

Resolved! Ticket

How can I submit a ticket? I am at my wits end!!

Resolved! Why have I not received Christmas gift promotion. I replied to the text

Resolved! SIM CARD didn't receive it

I ordered a SIM card online Nov 24/2022. It has passed the 10 business days and not cards. Order # 316999 . I  would like to know what happened. Thanks. 

Resolved! Bonus referral not given?

I have referred a friend who had activated on Dec 11. Based on the promotion before I am supposed to get extra $5 for 5 months so long as he stays with Public Mobile if they activate before Dec 12. However, I do not see the credit today when my plan ...