11-27-2023 12:31 PM
Trying to help my Dad get his new card nbr on his acct but he has locked his acct for an hour. Prior to this he was able to see his info, his card is about to expire and he doesn't want to loose his phone access. Any help would be appreciated.
11-27-2023 01:05 PM
Thank you, I will try this after it's been an hour 🙂
HI @DebH1
please wait an hour first, then use Incognito/private/secret mode on your browser to login My Account to confirm again
If same, please submit a ticket with CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
