SIM locked out. Need PUK code

[DevinderGhangas]

I accidently locked out my SIM. Need PUK code to reset. 

[alegator_23]

@DevinderGhangas 

You can put the request/ticket in, it will take them couple of hours to reply back. Usually within 4 hours (during business hours), but due to late hours/weekend it make take more time, but in any case submit the ticket ASAP.

Here is the chatbot reply:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Our Customer Support Agents are available on weekends from 9 AM to 10 PM EST. If you need assistance outside of these hours, you can submit a ticket and an agent will get back to you during our operational hours.

Best.

[DevinderGhangas]

Are customer service working 24 hrs a day 7 days a week ?

[alegator_23 · Accepted solution]

Hi @DevinderGhangas 

You will need to contact Customer Service, send a Private Message through the link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only they can verify your account and provide the PUK code.

Best,

Hope it helps.