Payment difficulty

[Kelechi1]

I was supposed to renew my plan on the 24th of November but I couldn't and ever since then I've been trying to renew it but it has not been responding even after funding the debit card. Kindly be of assistance as my account has been suspended.

[Handy1]

@Kelechi1  You can buy payment vouchers and load them onto the account and resume services by calling *611

[Teo0321]

Hey @Kelechi1, definitely submit a ticket with CS Agent, they should be able to help:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437