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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Phone charges whilst abroad

When I am in the UK I would like to keep my data turned off and just use Whatsapp to communicate with people there and in Canada, whenever I have wifi. However, will my phone still receive texts from Canada during that time, and if so will I be charg...

slhudson23 by Good Citizen / Bon Citoyen
  • 644 Views
  • 14 replies
  • 0 Bravos

Resolved! United States

Why don't they have 30 day purchases for roaming in the US, it is very annoying to have to purchase every 10 days, could they not have two plans?

Lori287 by Good Citizen / Bon Citoyen
  • 622 Views
  • 10 replies
  • 1 Bravos

Resolved! Pay but then showing deactivated

Hi all, First of all I have been with the Public since Nov 2019. and I have had never had any issue. I paid ahead which showed up on my credit card as paid. My account was suppose to renew today and then wham account not active. I had to spent time w...

toledolinda by Good Citizen / Bon Citoyen
  • 1004 Views
  • 22 replies
  • 1 Bravos

Resolved! Reset password

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

table_for_8 by Good Citizen / Bon Citoyen
  • 774 Views
  • 11 replies
  • 0 Bravos

Resolved! receiving calls

all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off

marek11 by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 0 Bravos

Resolved! Monthly pay

I have finished my data before the 30 days of the plan, Can I do the monthly pay of the next 30 days and have data or should I wait for the 30day to make another payment ? 

daaneshkaa by Great Neighbour / Super Voisin
  • 498 Views
  • 6 replies
  • 0 Bravos

Resolved! number port stuck in limbo, seems to be half complete

Last week I ported my number from Fido to Public. It seemed to work ok. I could make calls, receive texts everything was fine. However I realized after a few days, anyone on the Rogers network couldn't contact me.I contacted Fido, and they said that ...

skeetlodge by Great Neighbour / Super Voisin
  • 683 Views
  • 5 replies
  • 0 Bravos

Resolved! Being overcharged

Hi, I am in BC.My plan is $15.I activated auto-payment -$2. The total will be $13. But, I have been charged 14.52 on my credit card. I don't know why?? 

simash by Great Neighbour / Super Voisin
  • 592 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Forgot password

My username is fadaba and phone number is 647xxxxxx.I forgot my self service account login password. Could you please reset it for me  Edit by Dunkman: removed personal information

fadaba by Good Citizen / Bon Citoyen
  • 396 Views
  • 1 replies
  • 0 Bravos

Resolved! 400min INTL Long Distance (incl CA & US)

Hi there I have : 400min INTL Long Distance (incl CA & US)  - Does this mean I can call Europe. If so, can I call a European cell phone? Thanks very much. 

jackal by Good Citizen / Bon Citoyen
  • 913 Views
  • 15 replies
  • 0 Bravos

Phone works, data does not work

This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/...

Resolved! Phone not ported.

Sign up with Public on the 17th, 3pm P.S.T. No service, I can't find away to get anyone to fix this problem. So I put my old sim back in, cause you have to have service.I sign in to my account, and it looks OK.Did a ticket this morning, still no help...

HSF by Great Neighbour / Super Voisin
  • 601 Views
  • 11 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

I join public mobile 2 weeks ago and now also still can not get incoming call. My device is unlock phone and before I used FIDO prepaid service. If my old phone number is hard to get for incoming call, I want to get the new phone number.

Kyithein by Good Citizen / Bon Citoyen
  • 729 Views
  • 24 replies
  • 0 Bravos

Resolved! no outgoing text and not outgoing calls

today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on? 

roberto24 by Good Citizen / Bon Citoyen
  • 866 Views
  • 16 replies
  • 0 Bravos

Incoming calls

I don't receive incoming calls, it goes atumaticly to voicemail.I can call and texting is good

ztim by Great Neighbour / Super Voisin
  • 684 Views
  • 7 replies
  • 0 Bravos

Activation problem

So I got my sim card this Morning and I wanted to keep my old number but there is funds owing on my old account so I went onto my profile to change to a new number which I got but I still don’t have service and I am not too sure what my next step is ...

Boltona03 by Good Citizen / Bon Citoyen
  • 398 Views
  • 5 replies
  • 0 Bravos

Need Referral

Hi,I am thinking to join Public mobile, can someone please provide a referral code. Thanks 

Sim33 by Great Neighbour / Super Voisin
  • 664 Views
  • 9 replies
  • 1 Bravos

Incoming Calls

I ported my old VOIP number to this phone about 2 weeks ago.  Works fine except some incoming callers receive "number not is service" message.  It seems to work fine when I call it from my other Public Mobile cell.  Can anyone help with this? Thanks 

Dianesb1000 by Great Neighbour / Super Voisin
  • 799 Views
  • 15 replies
  • 0 Bravos
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