Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! I am trying to activate my new account, but when logging in, I need to confirm my identity via a varification code that I never receive. By seeing the last 3 digits of the phone number it is sending the verification code to, it also seems to b...
Im looking through public mobiles' new online website and under "all plans" the lowest one now is $40. Are the $10, 15, 25, 35 dollar plans not offered anymore? What does this mean for people who already have those plans?
I can’t download the app because i can’t change my app store to Canada
Hello I just signed up on the new $15 250mb plan and my data was cut off but in the e terms it says it's supposed to be throttled to 512kbps, how can I get this change applied to my current plan or so I need to change plans?
I was wondering if the add-ons I've received as past gifts and purchases ever expire? They are from quite a few years ago but I still have lots
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had auto payment set up on switched plans. I double payed as I payed one month manually. I don’t see any credit. Will I get my one month back or credit. I assume it doesn’t disappear. I tried to open a ticket but it’s not working
I activated my account yesterday and moved from freedom and opted for $40/15GB package, now today we got this new promos, I wonder if it is worth for me to create a ticket to ask for switching to this new $39/20GB plan? What is the difference between...
So I have accounts I manage for my parents who are on vaction, but now that they are out of the country I can't login to the site to update their payment information since they have the SIMS.The option to verify via email only shows up AFTER you crea...
I've been a customer for 9 years. I heard that Telus will be buying PM out? Will anything change for existing customers?Also, has PM added any other countries to the coverage map? I think only CAN/US when I last checked.Thanks
For the royalty rewards, this year I will be with the public mobile for 6years, I will get be$6 rewards or not?thanks
Hey. I lost my phone with sim. Now purchasing a new sim and trying to login my account but it’s keep sending 6 digit code to my old phone which I don’t have now. How to solve this?
basically the title,i’m currently on the $40 15 GB plan and want to change to the $39 20 GB one. i have $5 in loyalty, would i be able to switch over without having to move to the new PM rewards program?
Can I use another phone call my public mobile voicemail?thanks
I lost my phone & sim. I bought a new phone and sim but can not login to my account as it wants me to confirm my identity by entering a 6 digit code which is texted or called to my LOST phone (asking for my husband)
Has the US Talk Text for 15 days $15 plan disappeared with the new changes?
I'm not able to log in to My Account after the new refresh.I was initially prompted to set up an EverSafe ID. After doing so, I tried to log in but just keep getting bounced back out to https://publicmobile.ca/en/on/ . This is happening in multiple b...
For those who are interested, I thought to share a breakdown of how much a person would save over 25 payments (about 2 years time) if they switched from the $40/15GB plan to the $39/20GB plan. I acknowledge you get more data monthly with the $39 plan...
I had a chat about me being charged $170 a month for 9 Gb . Seems you create new plans without lowing existing customers billing how is this right . You keep overcharging hoping they won't notice? I have been a customer for a very long time an a telu...
I WANT TO CHANGE THE PLAN BUT THE PAGE IS NOT LOADING
I currently am signed up to $40 a month with $2 off for automatic payments, 3G, 4.5 gb, unlimited international text. I see a promotion for $40, 4g, 20 gb. Will I get $2 off still? Does it include international text, does the price of the plan go up ...
I have been subscribed to a 3G plan for over 2years which includes unlimited US calls for $50/month. I'm looking to upgrade to a 4G subscription due to rapid drops in internet speed on 3G(no longer as efficient), anyone aware if there is one that inc...
I have been having an issue sending and receiving calls and invalid calls to businesses.I have a Pixel 7 Pro and I have already tried contacting Google about this. They were able to temporally fix the problem by getting me to turn off the phone for 3...
I bought online a sim card on May 1st..still waiting? What could I do to get the sim card??
data cuts out constantly, phone calls don't come in while I'm watching someone call me, phone calls are dropped, text messages don't go through. These problems have been happening for months and I demand a resolution. I've tried every which way to ge...
The changes are good!!But some of us may need help. 1. Do I need my old password for the Community?2. Why are my sentences doubled spaced?3. If I log in the new way and go to Community, how do I get back to My Account or My Rewards?4. In the new proc...
It's a bit confusing on the new plans that the plan screen says Unlimited Canada-wide minutes and messaging with the fine print stating: Premium and subscription based messaging, to and from non-Canadian numbers, are not included. The verbage suggest...
Is anyone else having/had problems signing into their community account today? So I manage to sign into My Account and do the required (unnecessary) password change to access the account to see what has changed with this latest update and then try to...
