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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund and reactivation

I need a refund and a reactivation of my current plan

I released a number and I need to get it back

Hello, I did release a number yesterday and I need to get it back if its still available , how can I do that as quick as possible.

MetroPCS/T-Mobile sim lock

Could be a dumb question but did anyone ever try a sim locked MetroPCS/T-Mobile phone on this network? Will likely have to get it sim unlocked somehow maybe

Why is Public Mobiles 5G so bad?

I excitedly upgraded my 4G plan to a 5G plan for better coverage, only to find that it was just the same, or at times worse! Now I am paying more money for a sub par service! I left Rogers because they were ripping me off. But now they have some co...

Resolved! Unable to contact customer support from a given link

Hi,Recently I purchased a $34 monthly plan and my credit card was debited. I am trying to find the status of my SIM. When I log into my Public Mobile account, it keeps sending me to the"Activation Page" as the system keeps insisting I have not paid f...

3G...instead of 4G

Hello.I should already be on the 4G network but my phone shows the only network available with public mobile is 3G?Also, I am paying $39 for 20gbs data...I'd like to get the promotion for $34 but not sure how to...Please advise.Thank youHaralabos (Ro...

Cancelling

Hello, I’m moving to the UK at the end of this month, is there a way to cancel your plan in advance? I’ve read online that you just remove your payment? That seems weird so wanted to see if anyone can advise. Thanks

Resolved! Zenfone 10 network compatibility

I'm planning to purchase an Asus Zenfone 10 - global version. Will this be fully compatible with the PM network or will I miss out on features such as VoLTE?

Resolved! Change of number - referral reward

I have a friend that would like to change his number.If he does, will I still receive the $1/month credit as his referral?Will the last 4 digit new number change show up on my account?

Resolved! Is the $34 Option available to all? I don't have that option, or others under 'Change Subscription'

I'm seeing community comments where customers are indicating they are changing to the $34 plan and that it is available for all. I'm on the East coast and while I see that option on the website, this plan and ALL others are 'new activation only'. W...

current on $39 for 20G, can I switch to $34 with 20G to save 5 bucks and stay on old reward? thanks

Simmons card

I order a new simmer card for a new phone a week ago and has not arrived yet. Who do l contact. Also will the new card use my current phone number.

Resolved! No network

I am on the Canada USA plan but unable to get cellular data unless connected to wifi?

activation difficulty

i have difficulty in activating the sim because i cannot download d public mobile app...in browser i always stuck in payment..and i was charged 2x for the subscriotion i choose..next step wont show up@Agent

Porting my line from Fido

Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...

Refer a friend

Having trouble with my friend putting in my reward code, keeps saying that it’s incorrect. Can anyone tell me how to have my friend enter the code.

Resolved! Did anyone get a solution for your issue from the PM customer support agents?? But mine still not.

Cannot Access My Account

Hello there.When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.I have access to my email, but Eversafe ID tells me to check my...

Resolved! How do I switch phones.

Bf got a new phone as the other one died, how do I transfer his number to new phone

Resolved! eSim

@CS_Agent Hi, I think I made a mistake when I create my eSim now I might need a new one

Resolved! Subscription

I was paying by credit cardChanged it to debit card. That now shows as payment method. How do I remove credit card informationThank you so much

Resolved! I would like to upgrade my cell phone plan

I will upgrade my subscription plan. Will I lose my pre-authorized, loyalty and referral rewards?

Voicemail messages

Hi! What is the voicemail messages limit with the plan 30Gb - $40mo ? Thanks!

Resolved! transfering a phone number to Public

I was trying to transfer my phone number from Bell to Public. I made an error in the IMEI number so the transfer did not go through. How do i go back and correct that error or start again?Thanks,

Resolved! Multiple Duplicate Payments

Hey I got charged 5 extra times for my plan. This is from 2 different credit card statements. Is there any solution other than talking with my bank? Do I wait for an agent to message me back, or is there something I can do on my account?

Resolved! Moved & Tax Question

I just moved from the ATL Canada to Ontario. I changed my payment method to the new postal code but it’s still showing ATL Canada tax %. Should I be worried? Did it work?

Resolved! I lost my sim

I would like to change to an esim, because my device is compatible. I am trying to edit the sim card number on my profile, but its not allowing me to. I am very frustrated. My services are on hold just so you know. Please help me with this.

Resolved! Rewards when change of subscription