My account is locked out and phone deactivate.

[eddieau]

My account is locked out because i accidentally hit the back button when I was doing two way authentication.   I tried it on another phone and got locked out completely.  How can customer service reach me so i can change my credit card info to reactivate the phone as her phone is now not working so they cannot call her?

[eddieau]

Thanks, it worked!!!!

[Quigley]

@eddieau 

If you just try in a little while,  you'll be able to login to your account just fine.

[Meow]

You have to contact PM agent for assistance

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[JK8 · Accepted solution]

@eddieau 

Wait a while and try again when it becomes unlocked. Clear your browser cache and go incognito.