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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25884 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37548 Views
  • 185 replies
  • 29 Bravos

Data is not working

Hi there, I have the 250MB data plan ($15/mo), and I am unable to use it.  My usage history on the site for "data" only shows a small amount of data usage for the past 3 days, but none in the 90 days before that (see screenshot below). However, the 2...

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US roaming Madison wisconsin

Hi, trying to US roam in Madison Wisconsin and I keep dropping carriers and getting no signal. Is there some trick to make the provider stick? Hate to buy a US sim since I've already paid for US roaming...

guillow by Good Citizen / Bon Citoyen
  • 709 Views
  • 8 replies
  • 0 Bravos

Resolved! referral code - how to make it work?

Hi all, I gave a referral code to a friend who wants to move from Rogers to PM. She already got the PM Chip.How she is going to get her $10 OFF using my code? Thanks

lfdanna by Great Neighbour / Super Voisin
  • 1091 Views
  • 5 replies
  • 0 Bravos

Resolved! I didn’t receive the transfer request SMS please HELP!!

HELLO YESTERDAY I TRANSFERRED MY PUBLIC MOBILE NUMBER TO CHATR MOBILE AND CREATED A NEW ACCOUNT IN CHATR MOBILE AND PAID FOR IT BUT CHATR GAVE ME A TEMPORARY NUMBER UNTILL I RECEIVE THE CONFIRMATION TRANSFER TEXT MESSAGE FROM PUBLIC MOBILE AND THE TH...

Amiraligpt by Great Neighbour / Super Voisin
  • 2758 Views
  • 21 replies
  • 0 Bravos

Resolved! Urgent Want to talk to a customer service support agent

I wanted to talk to a customer service support  in order to re-activate my account suspended for more than a  month  . In 3 days I will lose even the number if do not reactivate in time .  Urgent      

seghier by Great Neighbour / Super Voisin
  • 941 Views
  • 8 replies
  • 0 Bravos

service

In public mobile down right now?

devbar74 by Good Citizen / Bon Citoyen
  • 1370 Views
  • 14 replies
  • 0 Bravos

Resolved! Sign in rejected

I put my email and passcode into My Account - the screen went blank. Over and over. I went to Help and was told over and over that I needed to change my password. So, I did. The screen still kept going blank after inputting my ID. Finally, I put it i...

LAH56 by Great Neighbour / Super Voisin
  • 1416 Views
  • 14 replies
  • 0 Bravos

Resolved! Multiple mobile phone number

My second number was suspended , and I could not reactivate it .  Because could not access  with my first account used for my first number .  How can I  re-activate it .Must I use another account for my second number ?  Rgds 

seghier by Great Neighbour / Super Voisin
  • 937 Views
  • 11 replies
  • 0 Bravos

Resolved! 3G to 4G plan change

Hello, I would like to change my plan from 3G to 4G. In my account doesn't show the 4G plans when I choose to change my plan

CCA1441 by Great Neighbour / Super Voisin
  • 568 Views
  • 7 replies
  • 0 Bravos

Resolved! sim card adaptor

I need the sim card adaptor..I want to change phone from s3 to s6 samsu g galaxy but i still want to keep my old phone but before I trim the sim card I want to have the adaptor. whete do i buy the adapter

Resolved! Public mobile

Can't get into my account. So I can continue to have my payments taken automatically out of my credit card. Got an email from public mobile saying I have till the 24 to activate it

Spudwilliams by Great Neighbour / Super Voisin
  • 411 Views
  • 3 replies
  • 0 Bravos

CHANGING TEL NUMBER

DID YOU RECEIVED MY PREVIOUS EMAIL FEW MINUTES AGO? 4.20PM AUGUST 21AUTORIZATION 941165

Resolved! log In issue

Hi I lost my old email password that why I can't  reset my public moble account .My monthly plan finished so how I can pay my monthly pay and what is the way to reset my public mobile account.I already reset by phone now they are asking for email con...

Rejuman by Great Neighbour / Super Voisin
  • 1049 Views
  • 13 replies
  • 0 Bravos

Resolved! looking for site to provide personal info as requested

LAST 4 DIGETS OF CREDIT CARD ........xxxxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxTICKET ID xxxxxxSERVICE NOT WORKING A2013-D Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum. Edited by computergeek...

7373-J by Great Neighbour / Super Voisin
  • 634 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferred number

I transferred my number two weeks ago from Lucky Mobile and still can’t send or receive texts or calls from certain people 

JRHArsenault by Good Citizen / Bon Citoyen
  • 1567 Views
  • 18 replies
  • 0 Bravos

Resolved! Please help me understand data usage

Hello,usually I don't use much data but recently I made some video calls with apps like Signal, Viber, Skype etc. when outside (away from my WiFi) and decided to check my data usage and limits. One of the screenshots shows My Account which is the sam...

Screenshot 2022-08-21 at 10-46-00 Public Mobile - My Account.png Screenshot 2022-08-21 at 10-47-10 Public Mobile - My Account.png
RossRoss by Great Citizen / Super Citoyen
  • 1494 Views
  • 14 replies
  • 0 Bravos

Resolved! Need to reactivate a SIM

I have an old SIM.The number is 891223xxxxxxxxxxxxxI need to know if I can reuse it to transfer from my current koodo plan back to public mobile. I want to keep the same phone number. Please respond. Shibly 

rajibshibly by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Resolved! New $55 20 gig plan

Hey I have some questions for you about this plan:1. Is it only $55 for a limited time (does it go up to a higher price after so many months)2. Can I stay with public mobile's old reward system (which I am currently on) if I switch to this plan?  

Justlikeme by Good Citizen / Bon Citoyen
  • 2715 Views
  • 24 replies
  • 1 Bravos

Resolved! Plan Change and Bouns

Hello, my friend is NOT PM customer but he asks me a question about plan change/bouns change.   He is planning to choose 40/5G data plus 2G bouns unlimited. It has 7G intotal, promotion as below,  If he changes to 35/3G per month one day, does he sti...

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Mindy208 by Great Citizen / Super Citoyen
  • 742 Views
  • 4 replies
  • 0 Bravos

Re problem of scammers sending texts or calls

Hi. I have noticed lately that I receive a lot of calls daily from scammers, telemarketers  or unknown numbers. My number is registered with the Do Not Call Registry with the Government. It was my knowledge that the Telecommunications industry is awa...

Spiritmale by Great Neighbour / Super Voisin
  • 842 Views
  • 7 replies
  • 0 Bravos

Resolved! dual sim phone

Is it possible to use 2 pm sim cards in one phone?

frbullz by Great Neighbour / Super Voisin
  • 845 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM not registered

Just transferred from another provider and the Public Mobile account shows active but the phone is showing SIM not activated?!

Kkristani by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 0 Bravos

Plan change

for the last 2 billing cycles I have tried to change to a different public plan. Each time I have double check that it is in my account to change at next billing cycle, but the plan never changed.

Cdrake by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos

Can't send message Public Mobile Error 500

I upgraded my plan to the 4G speed option and since then, my text messages aren't sending.  I can receive them but I have to resend multiple times until it will finally send. I keep receiving the error 500 message. This has never happened to me befor...

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