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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! change self serve email

I need to change my self serve email. How do I do that?

Resolved! Roll over add on data

I bought $5 add on data for 200Mb on Nov 28 but it was not roll over to December days plan. I used up my 250 Mb before end of November . Why is that so ? Thanks

Resolved! international minutes

Hi, I bought 300 international minutes and tried to call Cuba and did not work, what do they mean international minutes? which countries or how do you call

SIM Card not working in New device.

I purchased an Unlocked phone. I inserted the Public Mobile SIM card into the new device, Samsung Galaxy A21. The devices says the SIM card is network locked. I have put my SIM card into several other phones over the years with no issues. I tried a...

Resolved! forgot password and security question, account got locked...

forgot password and security question, account got locked... What can I do

Resolved! Returning customer

Silly me, I thought that a deal with Rogers looked quite tempting and I took the bait, only to realize what a stupid decision that was. I was with them for about two months now and I would like to come back. I still have my Public Mobile SIM card b...

Resolved! Second sim card?

I bought a new sim card recently, and during that process I got a message that (I think?) amounted to "hey we're sending you a second sim card, do what you like with it, give it to a friend, whatever you want!". Which I thought was a nice offer, but...

cancellation upon death of account holder

Resolved! cancellation upon death of account holder

Hi, my mother recently passed away, how can I cancel her number and can any unused time/ data/ funds be refunded or transferred?

Resolved! Self serve page won't load

Can't seem to access self serve with Windows 11 computer with Chrome or Microsoft Edge. Seems to work on my phone. Anyone else have the issue on computer? I don't like using the phone because everything is so small and my old eyes don't like that.

Payment not working

Ive tried to use my cc to pay but it keeps telling me it can not be verified

Slim Case

Resolved! referral not working?

I signed up with Public Mobile but the account seems to be missing the referral code I added in. Can you please help me check or add referral if it's missing? The referral is xxxxxx. Thank you.Edit: code removed by NDesai

Resolved! vouchers not working

bought two vouchers at separate petro Canada locations however they do not work. followed all the steps that were given to other customers about clearing browser and etc. bought these vouchers on the 4th of December and sent 2 tickets to a CSA. It sa...

Cell Tower Issue

How do I make an inquiry into issues with the cell tower closest to my house? I find anywhere near my house the bars are low on my phone, sometimes rendering data unusable. Anywhere else in the city my reception is near perfect.

Resolved! Ported my number, now I can't sign into Public Mobile

I signed up for a new phone plan last weekend and ported my number away from Public Mobile. I wanted to confirm my account is closed/cancel auto payments, but I cannot log into my self-serve PB account anymore. It won't even let me reset my password ...

Resolved! Why I can not find my 2GB of monthly in my account?

I switched from Lucky Mobile to Public Mobile on Oct 24, 2021. I followed the email: Activate today on any plan $35/mo+ using the promo code 2GBBONUS. Bonus data will be applied for as long as you’re with us.* Don't forget to activate by: October 25t...

Sim card swap - two phones on PM with seperate PM accounts

Resolved! Sim card swap - two phones on PM with seperate PM accounts

I have two cell phones on Public Mobile (two accounts and two cell numbers). I want to swap the sim cards between the two phones. Reason – I have a newer phone, but my older phone has the cell number I use most frequently. I assume this will work – g...

Free gift of 500 minutes international call unavailable

Hi Colleague,Please check my access to the above free gift. I made an international call today, and the message prompted “Sorry, Your purchased minutes have been used up”. How can it be after my response to YES to the offer a few days ago. Please hon...

If I Text Yes to the free reward, will I lose my 2GB of Data every month reoccurring promo?

Resolved! If I Text Yes to the free reward, will I lose my 2GB of Data every month reoccurring promo?

Hey PM’ers if I accept the free 500 minutes international calling minutes and 2GB of Data promo by replying/texting YES to PM, will I lose out on my current 2GB of Data promo reoccurring every month that I have from Black Friday Deals since I was tol...

Where do I make a "Billing" suggestion?

So, I've pulled up my account to see if the 2021 Public Mobile Christmas gifts showed up under my account when I texted back "YES". Under my My Data & Add-Ons it shows up. Here's where my billing suggestion comes into play. Is there a way Public Mobi...

Resolved! Deleted by error the holiday promo text message from public

I deleted by error the holiday promo text message from public and I didn’t reply yes before deleting. What should I do?

missing items from my plan

When I purchased my $60/month plan it included 8.5GB Data and 2GB of US Data. My plan is no longer showing that I have the 2GB of US data.

Resolved! Trouble connecting to network after returning from US

Hi, I’m trying to solve a network connection issue and have trouble creating a ticket so thought I’d ask here. I was recently in the US, had a PM data add-on that worked for the first half of my trip only, when that stalled I got a second (non-PM) SI...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! change self serve email

Resolved! Roll over add on data