Community

Account is still locked out, even after 24 hours of waiting

I am dealing with a support and before I fully decide to port over to Freedom, I would like to still give PM support a chance to see if they can unlock my account.Long story short, I forgot my password. I tried to reset it but it says user locked out...

Problem when submitting a ticket about not getting 5G

For 3 days I been trying to submit a ticket. When I do I get this error -OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I have the most upda...

Service only partialy working

Hi i.am a new public mobile customer. I set up.my sim yes i.did a number transfer yes i.recieved a sms and connfirmed the transfer with.my old provider. Yes it has been more then 3 business days i.have pulled the sim and put it back in .  Still i.can...

eSIM transfer

My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?

Billing cycle

I just renewed for my next billing cycle today. However, if I choose a different plan and click "change on next renewal" does that mean that the price change will occur for my next month? 

Plans

If I purchase the 20gB plan for 34/month, will that be my plan going on in the future or will that only be for a limited amount of time

No data loss of service

After returnng from Europe in August, my data stopped working I have  paid for data but do not have access to maps, waze, emam My valid credit card with plenty of available funds has been rejected. I am on a loop with the chatbot and registering a ti...

New 5G $34 20GB per month plan now available

Or just a wonky web site? LOLPM and Freedom are at war! Like we don't have enough of that already!

Refund and reactivation

I need a refund and a reactivation of my current plan

I released a number and I need to get it back

Hello, I did release a number yesterday and I need to get it back if its still available , how can I do that as quick as possible.

MetroPCS/T-Mobile sim lock

Could be a dumb question but did anyone ever try a sim locked MetroPCS/T-Mobile phone on this network? Will likely have to get it sim unlocked somehow maybe

Why is Public Mobiles 5G so bad?

I excitedly upgraded my 4G plan to a 5G plan for better coverage, only to find that it was just the same, or at times worse! Now I am paying more money for a sub par service!  I left Rogers because they were ripping me off.  But now they have some co...

3G...instead of 4G

Hello.I should already be on the 4G network but my phone shows the only network available with public mobile is 3G?Also, I am paying $39 for 20gbs data...I'd like to get the promotion for $34 but not sure how to...Please advise.Thank youHaralabos (Ro...

Cancelling

Hello, I’m moving to the UK at the end of this month, is there a way to cancel your plan in advance? I’ve read online that you just remove your payment? That seems weird so wanted to see if anyone can advise. Thanks 

current on $39 for 20G, can I switch to $34 with 20G to save 5 bucks and stay on old reward? thanks

Simmons card

I order a new simmer card for a new phone a week ago and has not arrived yet. Who do l contact. Also will the new card use my current phone number. 

activation difficulty

i have difficulty in activating the sim because i cannot download d public mobile app...in browser i always stuck in payment..and i was charged 2x for the subscriotion i choose..next step wont show up@Agent

Porting my line from Fido

Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...

Refer a friend

Having trouble with my friend putting in my reward code, keeps saying that it’s incorrect. Can anyone tell me how to have my friend enter the code.

Cannot Access My Account

Hello there.When I login to my account verification code is sent to my OLD phone number, so I cannot verify. When I choose 2nd option to send verification to my email, I NEVER receive it.I have access to my email, but Eversafe ID tells me to check my...