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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2204 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

Where is my USA Roaming add on that I paid for ?

I paid for a USA Roaming bundle (talk, text and data 250) , have the receipt, but NO ADDON is on my phone !  Why !?!?!!?  I have available funds , the add on should be IMMEDIATE … why isn’t it ?  Disappointed 

Resolved! Decided to delete my account, leaving community

Have not checked messages in the "community" and leaving it now due totrolls like dust2dust.  Why would anyonestay in a "community" with trolls dust2dust?I appreciate, although will not check howmany report or agree, all those who reportdust2dust

tgandhi0 by Good Citizen / Bon Citoyen
  • 820 Views
  • 3 replies
  • 0 Bravos

Resolved! Automatic monthly payment

Hi, How can I make Public Mobile payments every month automatically? Thanks

Taty by Great Neighbour / Super Voisin
  • 580 Views
  • 5 replies
  • 0 Bravos

Resolved! Worst service ever

Why are there no human beings in this company that can actually help me like I do Not want to chat online give me a phone number for customer service

JQuesnek by Great Neighbour / Super Voisin
  • 888 Views
  • 10 replies
  • 0 Bravos

plan

why did my plan not renew ?? I have been on pre-authorized payment ...

patclemens by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan malfunctioning

Hello Community,I have a basic plan with 100 minutes Canada-wide, unlimited international text, and 250 MB of data, however, my plan only works every other time since I came back from vacation and put back my public mobile SIM card. During this trip,...

keziahcolas by Great Neighbour / Super Voisin
  • 905 Views
  • 6 replies
  • 0 Bravos

Resolved! New SIM card?

I am looking to upgrade my phone to a Samsung s22. I have an s9 right now. If I buy an unlocked version online, do I also need a new SIM card?

terry_kennedy by Great Neighbour / Super Voisin
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! Change plan after renewal

Hi - my plan renewed today (90 day plan). I want to change to the newly discounted 40/month 5gb 4g plan (30 days). How do I do this? My only option online is to do it in January. They're the same price/month. Thanks

stewjacks by Great Neighbour / Super Voisin
  • 618 Views
  • 4 replies
  • 0 Bravos

Resolved! Number Porting

Hi, Can we port public mobile to other network and can we change it to pre-paid to post-paid in any other network.

Navkirat by Great Neighbour / Super Voisin
  • 479 Views
  • 5 replies
  • 0 Bravos

Resolved! It looks like my US Roaming didn't activate. Why not?

Hello Community! Public Mobile newbie here...I purchased a US Roaming 10-day unlimited talk, unlimited text, 250MB data plan on 10 October or so. I traveled from Vancouver down to Seattle on 12 Oct. Once across the border I enabled "data roaming" on ...

HelloHowzit by Great Neighbour / Super Voisin
  • 709 Views
  • 5 replies
  • 0 Bravos

Locked out of online account

Hello,I need help accessing the online account. Keep getting the error " Exceeded max login attempts". I tried resetting the password and even after doing that got the same error. Thank you 

khakuzad by Great Neighbour / Super Voisin
  • 669 Views
  • 2 replies
  • 0 Bravos

My plan

I ran out of Data. What is the best plan for me based on recent usuage. i would loke tomspeak to a loyalty service staff

19441 by Great Neighbour / Super Voisin
  • 375 Views
  • 4 replies
  • 0 Bravos

Resolved! Setting up a new account

How do I set up a new accountDo I have to get sim  activate it and then I chose plan and set up an account?

JuneBug1 by Great Neighbour / Super Voisin
  • 1166 Views
  • 3 replies
  • 1 Bravos

Resolved! Public Mobile customers Unlimited talking

Hi there,  My wife and I are using the same $15 plan with Public Mobile. When calling each other, will our plan use our outgoing phone call minutes? When both parties are Public Mobile customers do they get unlimited outgoing calls without using ther...

Southside by Good Citizen / Bon Citoyen
  • 730 Views
  • 5 replies
  • 0 Bravos

Getting Errors on Public Mobile Site

Hi guys,  I've been getting a lot of errors when accessing my account on the Public Mobile site. It often says this page can't be found. Is anyone getting these too?  

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Winning247 by Good Citizen / Bon Citoyen
  • 491 Views
  • 3 replies
  • 0 Bravos

Public SIM card

I registered with Public last night.  Inserted new Sim card ordered through public and it is not being recognized.  I checked the number inserted at registration and it's correct.  I restarted my phone.  I removed the sim card and reinserted and rest...

christine232 by Great Neighbour / Super Voisin
  • 535 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan usage versus add on usage

Hi, I have reached 75% of my monthly plan usage for data. However, when I log in to Public Mobile self serve, it seems to show that I have add-on data usage available. I didn't buy any add-on data usage this month. So, is this from a previous month? ...

gmaude by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! Change Payment to bank

I want to change my payment to my bank account from my credit card to avaoid extra charges.  AlsoI am seeing charges for outgoing calls on my account.  the 587 area code.  What is this? 

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NBCJimmy318 by Great Neighbour / Super Voisin
  • 574 Views
  • 4 replies
  • 0 Bravos

logging in fail

Hi there I am having trouble signing in,  And the system will not let me change my password.    Can you help me please?  thx.  kh

Resolved! Account suspended

My account is suspended, I have used auto pay for years. never missed a payment, and the payment was taken from my bank as usual, however my phone won't work and now says I am suspended... Any idea why? Ironically I was planning to add 2 cellphones t...

MP8 by Great Neighbour / Super Voisin
  • 475 Views
  • 3 replies
  • 0 Bravos

Resolved! New customer. Calls work. Sms unreliable

New customer.Calls work.Sms works for all recipients so far except onerecipient ********** on virginplus. Similarly, the recipient ********** calls and texts work except for with my number. Sending and receiving sms does not work for both my phone an...

tgandhi0 by Good Citizen / Bon Citoyen
  • 719 Views
  • 6 replies
  • 0 Bravos

Resolved! My old login account is gone

I manage my mom's account and has been keeping it active for last whole year despite not being used.It was last active from July to August but the plan expired.  I understand that you have 90 days from plan being expired to renew to keep the number b...

Oldsnail by Great Neighbour / Super Voisin
  • 981 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone number registry

Hi All, I was wondering if there is a possibility to check what phone numbers are available in the registry that I could use as my second phone line. Thanks

unsub2this by Good Citizen / Bon Citoyen
  • 1099 Views
  • 11 replies
  • 0 Bravos

Resolved! Payment

I would like to put a new credit card on my account and can't figure out how to do that

Apapobidikwe by Great Neighbour / Super Voisin
  • 443 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund

How do I get a refund if I was charged twice on my credit card? 

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