Community

Resolved! New 15GB for 40/month plan not showing up

Hi, I received a text message saying to reply "YES" if I want to activate this new plan to upgrade me to 40GB for $40 a month. I replied YES, and got a reply back saying that the automatic response window has expired, but I can still access this disc...

Resolved! Two lines under a single invite email for $45/15Gb

I requested and received the offer email for $40 for 15Gb. I would like to open 2 lines under that account both with this plan. Is this possible?

Resolved! Funds in my account

Hello.  I want to cancel my plan.  So I enable my payment.  But I have 20$ funds in my account.  How can I can get them back or transfer them in my daughter account?  Thank you. 

Resolved! I need to unlock my SIM card, need PUK code

Resolved! Password reset

I have been trying to do a password reset for multiple days. I've tried via my email and phone number but I don't end up receiving any communication either way...Any ideas how to deal with this issue? 

Resolved! Web page went down

Page wont go further yhan the sign in page.  After I made payment shows active til dec 13 my phone has yet to be re activated and cant access account now to do anything about it.  Sent message to agent no response yet. HELP

Resolved! wrong refer-a-friend code given due to 0 and O confusion

I know others have had this problem but until I saw this elsewhere I hadn't even considered the 0 and O problem to be a problem.WIth the digits in the code being shown so large I just naturally thought the code included a 0 (zero).I have taken out a ...

Resolved! New activation, can't connect to network

I recently activated my SIM but can't connect to the network.  I tried all steps (changing network settings, resetting network settings) but nothing is working.  I tried on multiple devices, all are compatible with PM, but still nothing with SIM. I d...

Resolved! $40 5gb at 3G speed plan to $40 5gb at 4G speed plan

Please bear with me as I am not very much of a techie/technical savvy person and only occasionally use my phone a great deal other than calls and texts. I am currently on the $40@month 5gb at 3G speed plan but I just noticed that there is a similar p...

Resolved! Sim card hasn't arrived after nearly 4 weeks

Hi there, I purchased my sim card on October 14th, and received a confirmation email with an order number saying that the order should arrive in 5-10 business day.It's been 4 weeks since and the sim card hasn't arrived. Is this normal?Is there any wa...

Resolved! Misleading/ Wrong Dashboard service period!!!! Public Mobile, please fix this.

I am with public mobile now, my previous service cycle is from Oct13-Nov12. Around 9:30pm on Nov12, I tried to port out my service to lucy mobile. but it wasn't successful. I trace the cause and find out public mobile suspended my mobile service on N...

Resolved! Account dashboard bug

Hello, ever since this summer when I got a weird charge after a 10 day usage of my plan my account is weird. Sure I got reimbursed and my service works normally, but when I check my profile it says I still have a 10gb plan when I have the 1gb plan an...

Resolved! Unable to sign in.

Still unable to sign in.  Cleared cache and all routes to Public Mobile are directed to the old site.  Unable to access new site or sign in.  Your IT department sucks.  This shouldn't still be happening.

Resolved! Text message pictures

Hello, I have a moto 5g one ace. Until a few months ago I had the moto one vision. I bought my new phone and everything went great. Then I changed my plan to a lower cost one with less data. Therefore I decided to deactivate the chat features on the ...

Resolved! Phone won't be used.

I will not be using this phone for several months.  I don't want to cancel but want to change to the lowest cost plan.

Resolved! US pkg

Going to the state for January to April 2023, do I still have to pay my Canadian plan? 

Resolved! Activation

I have a sim card, not activated. Currently in Texas can I activate from here and keep my Canadian phone number? 

Resolved! Lost my phone

hello my name is Marlee xxxxxxx. I have currently lost my phone and can’t get into my accounts I’m having a hard time my cell number for my account is 639-xxx-xxxx I need my sim chip suspended and I need access to my account I tried to fix on my othe...

Resolved! Apple Watch add on

Hello, @CS_Agent  How do I add and how much will it cost to add my Apple Watch to my PM plan?  Thank you!

Resolved! Friend referral code

Hello,I was activating a new SIM card in a new phone. I would like to get the friend referral code from my friend. But he gave me a wrong code. Would it be possible to change this code? What happened is that he was on the bus and having difficulties ...

Resolved! Porting in from Telus postpaid

Hello, I’m about to join PM but awaiting my new SIM. Currently with Telus on a post paid account. I understand I have to activate and port my number over, but at what stage do I need to (and do I need to) contact Telus to tell them I’m moving to PM? ...

Resolved! Porting number out

Hello I’ve submitted a request to port my public mobile number to a different provider and I have not received a text message. please helpThank youAllan

Resolved! how do i get back to my old rewards program?

hello how do i get out of public rewards and go back to the old rewards program i had?

Resolved! Payment twice

Please I need a contact number to call customer service because I need some one to talk with.I didn’t get answer for my questions..

Resolved! Plan change didn't change

Hi, I decided to change my plan last week and opted to have it change on my renewal date; which was yesterday. I logged in this morning and my plan hasn't changed and I have been charged my regular rate for my regular plan. How do I have this address...