[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
new subscription
Is it all plan including Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks
Community
So how does this community work? It said you get money back for involvement, so I want to know some more info from others.
No signal and cannot receive text message after new account activation
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There was no where to put in who referred me
Resolved! ticket
I submitted a ticket #342895-429 yesterday, but no response yet. I am unsure if my private message board is working. I am new at this.MKC39
Bought US roaming add on and got no data roaming connection. Refund request
I bought a US roaming add on for a day trip to Buffalo, I bought it for data roaming to use Waze,. At no time during the day was I able to get a data connection. This was very frustrating as I needed the data and Waze for directions whilst in the US....
Cannot receive incoming calls
I cannot receive incoming calls. Local callers would hear an automatic message saying that “your call cannot be completed because your plan does not include an US roaming add-on.” This doesn’t make any sense because I am not or the callers are not ...
Resolved! Makeing calls
I just swapped to public mobile yesterday (30+ hours ago) my text messages haven't been going through and it says I'm all out of call minutes when trying to make a call. Data works just fine. I had got the 40$ plan yesterday but thought maybe it was ...
Resolved! Abroad with crappy PM sum card - no service
I’m abroad and I can’t access my account or pay for anything because I have no service. Does anyone know what to do? Crappy PM chat going loops and sends to a 404 page. OMG how this company still exists. It’s possible only in Canada. Anyone have a fi...
Resolved! $34 20gig plan is now 5G, with UNLIMITED DATA! Quebec only, or?
Just switched from $35 20gig 4G, and switched to Point Rewards, which should give me almost 2 months free from next bill.
Add-ons when changing subscription
I am changing my subscription plan from 3G to 4 G. Do I lose my add-ons bonus of international LD calls?
Resolved! Account credit
doom loop trying to reach an agentBelieve I should be credited for $6 on October points backHopefully I get a reply and solve this problem the only thing lacking with public mobile is their customer service flawlessly as far as the technical part of ...
Resolved! Will 5g plan work on non 5g phone
Might be a silly question. I have a phone that is only 4g. I'm thinking of switching to a 5g plan. Will it still work with my phone? I understand that I won't get 5g speeds, but will it still work at 4g speeds?
PM only give me LTS+ even though I got 5G
I have a 5G plan and have a samsung s20fe 5G phone. But the top shows I am on the LTE+ network. This never changes even if downtown. My speed is between 25 to 50mb. Not up to 250 as my plan says. Is my phone supposed to show 5G or LTE+? Is 25 to 50mb...
Resolved! How to recharge phone plan
How to recharge phone plan
Phone Number not Transferring from Bell Mobility
I have authorized transfer of the phone number with Bell and it has been 12 hours and my phone still does not work and the Public SIN does not work in my iPhone 13 Pro Max
Resolved! 1 GB data add-on disappeared
Yesterday my data wasn't working so I logged into my account and noticed I had used 100%. I never received a text message saying I had used it all up. I used rewards to purchase a 1 GB data add-on, restarted my phone and it was working.Today I got a ...
Resolved! Usa addons for talk,text and data
I have purchased usa addons for talk,text and Data using my registered credit card and it shows up as a credit by applying it to my subscriptions not due until february but does not let me purchase the addons so I have not talk or text.I tried to rep...
5g network?
I recently switched to 5G, but my phone still says LTE?
Resolved! I missed my port message within 90 minutes
I missed my port message within 90 minutes. how do I get the port done?
Can't access account esim to esim
Hi Im new to public mobile. Purchased a new phone that was defective. Exchanged it and trying to transfer my esim. I can't log into my account I'm stuck perpetually when I log in on a screen that says to subscribe and pick a new plan. I'm already an ...
New plans added for QC residents on QC numbers
I haven't seen anything in Announcements, and I don't think they could keep up. But QC plans are very dynamic right now, and much cheaper than ON. Yesterday (Nov 9) I compiled a list of all the QC plans available to my friends and relatives in QC (as...
Change new phone number
Dear Sir,I moved to Edmonton from Ontario three years ago. I still use my (905) xxx xxxx phone number. (I think the provider is Rogers) I would like the phone number to be changed to (780) xxx xxxx Please let me know how to do this step by step. Or y...
Account is still locked out, even after 24 hours of waiting
I am dealing with a support and before I fully decide to port over to Freedom, I would like to still give PM support a chance to see if they can unlock my account.Long story short, I forgot my password. I tried to reset it but it says user locked out...
Problem when submitting a ticket about not getting 5G
For 3 days I been trying to submit a ticket. When I do I get this error -OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I have the most upda...
Service only partialy working
Hi i.am a new public mobile customer. I set up.my sim yes i.did a number transfer yes i.recieved a sms and connfirmed the transfer with.my old provider. Yes it has been more then 3 business days i.have pulled the sim and put it back in . Still i.can...
eSIM transfer
My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?
Billing cycle
I just renewed for my next billing cycle today. However, if I choose a different plan and click "change on next renewal" does that mean that the price change will occur for my next month?
Plans
If I purchase the 20gB plan for 34/month, will that be my plan going on in the future or will that only be for a limited amount of time
