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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12450 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23565 Views
  • 183 replies
  • 25 Bravos

Resolved! Access to my account

Hi there, Hoping you can help.  I have 3 accounts with Public Mobile and the corresponding emails for each are no longer valid.  I need to access the accounts so I may update my auto-pay information as my existing credit card information has expired....

manhas44 by • Great Neighbour / Super Voisin
  • 431 Views
  • 5 replies
  • 0 Bravos

Text forwarding to my US number

I am a snowbird currently in Arizona for the winter. My PM account is still active in Canada but don't (can't) use my Canadian phone in the US although I have it with me. Is there any way to forward text messages to my US number? Amazon 2 step verifi...

BigTree by • Good Citizen / Bon Citoyen
  • 2174 Views
  • 51 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Hello Public Team, I too would like to post my number to another provider. I realize you need an active account. My account xxxxxxxxxxxx expired 2-days ago and I would like to port my number to Bell. Is there away to do this without extra payment. Ad...

Lauro68 by • Great Neighbour / Super Voisin
  • 309 Views
  • 3 replies
  • 0 Bravos

Need Help porting from Koodo Postpaid to Public

Yes I am trying to open a account with Public, but I got a error message because by number is with Koodo Post Paid, can someone help me, or put me in touch with a Moderator who can. I guess I will need to open a account with a random number and then ...

audrey1947 by • Great Neighbour / Super Voisin
  • 692 Views
  • 11 replies
  • 0 Bravos

New SIM Activation not working

Just went through the activation process and the last screen after submiting flashed up a bunch of red text with what appeared to be an error then the screen went to the final Congratulations page saying it was complete.   Phone don't work so have to...

tmillernl by • Good Citizen / Bon Citoyen
  • 500 Views
  • 8 replies
  • 0 Bravos

Resolved! $5 bill credit/month for 6 months, for a total of $30

Received an SMS with the subject offer ( $5 bill credit/month for 6 months, for a total of $30 )- however when I log into my account there is no mention of this promo but just "Your friend will also receive a one-time BONUS $10 credit!"I have deleted...

BEER by • Town Hero / Héro de la Ville
  • 444 Views
  • 4 replies
  • 0 Bravos

I cannot make a call

Could someone help me, please? I cannot understand what exactly happened. I have plan 35$, unlimited call, SMS and 3Gb data, but when I try to make a call, I reach public mobile voice message about my minutes was all used and I need to buy an addon, ...

demi97yiya by • Good Citizen / Bon Citoyen
  • 435 Views
  • 7 replies
  • 0 Bravos

Resolved! Doro 7050 will no register

Attempting to use a refurb Doro 7050 with an existing and working account on PM.  Phone is branded "Consumer Cellular" and is unlocked.  https://www.consumercellular.com/Assets/documents/Manuals/Doro%207050%20Manual.pdfSupports: 4G LTE FDD: 2 (1900),...

sommet by • Good Citizen / Bon Citoyen
  • 1182 Views
  • 20 replies
  • 0 Bravos

Resolved! Unable to Activate/ Request Human!

Cannot Activate cause of Error 821, Cleared cache and used another browser instance still same problem. Then tried to send in a Ticket and got Error 404. Request HUMAN PLEASE!!Starting to Feel Grinched... 

D3rrick by • Good Citizen / Bon Citoyen
  • 1001 Views
  • 23 replies
  • 0 Bravos

Resolved! Refund phone

Need to refund sertified phone

vmjkang by • Great Neighbour / Super Voisin
  • 588 Views
  • 6 replies
  • 0 Bravos

Resolved! Refer a friend Rewards

This month just about a week ago I referred two friend to PM and offered my promo code to both of them and they entered my code during activation  and i got credited for one right away but the other one has yet to show up there names and numbers can ...

Resolved! 30 dollar referal bonus

I refered a new subscriber and have not seen the 6x5 dollar bonus added also I have not received the SMS for the more is merrier rewards. THanks CS _agent gave me this ref #40562175

debbie1959 by • Good Citizen / Bon Citoyen
  • 632 Views
  • 7 replies
  • 1 Bravos

Resolved! Can't call out or receive calls

Call drops right away when I try calling out and when calling my phone it goes right to voicemail. I think I have had this problem right after my phone was reset. Is this a problem with the SIM card?

crosbyoverovi by • Great Citizen / Super Citoyen
  • 2779 Views
  • 9 replies
  • 0 Bravos

Resolved! 500 intl LD for local calls ?

I just ran out of my regular minutes.  But I got a holiday "gift" of 500 intl long-distance minutes... so can I use those for my regular local calls ??

EveB by • Great Neighbour / Super Voisin
  • 582 Views
  • 10 replies
  • 0 Bravos

Resolved! private messages

how to disable the annoying, useless private messages feature and its prompts to my email, would be appreciated.        0

farter by • Good Citizen / Bon Citoyen
  • 920 Views
  • 10 replies
  • 0 Bravos

Resolved! Public Mobile Using Different company names to charge my credit card

I have set up auto-pay to pay my monthly Public Mobile charges with credit card so it can be a recurrent charge for my credit card company in order for me to earn higher rewards with my credit card company but Public Mobile is using different company...

Zyl by • Model Citizen / Citoyen Modèle
  • 1088 Views
  • 20 replies
  • 2 Bravos

Resolved! New Phone Delivery.

Not sure this is the right sub for this ..... Ordered a new phone from Public last week.  Shipped via UPS (Canada Post ??) Checked shipping status - UPS website shows two attempted deliveries - yesterday and the day before.  There were no attempted d...

MotoGoGo by • Good Citizen / Bon Citoyen
  • 1375 Views
  • 23 replies
  • 1 Bravos

Resolved! Forgot password and Security Questions

Hello i forgot my password and security answers and cant get to my account to make a payment, my account is currently inactive. Can you please help me get my account back? I can answer some questions for verification. Thanks Nazar

Alsalmannazar by • Great Neighbour / Super Voisin
  • 859 Views
  • 13 replies
  • 0 Bravos

Resolved! $1.00 retail processing fee on a $10.50 top.

Can a store sell me a public mobile Top-Up card that was bought off of Amazon not to my knowledge can i see the extre a cost a $2 processing fee for this plus the 10.50cost.

Kreendn78 by • Great Neighbour / Super Voisin
  • 434 Views
  • 12 replies
  • 0 Bravos
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