[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Failed to activate E-SIM
Hi , I just transferred from Virgin. iPhone said E-Sim failed to activate. Now my virgin service is gone and says SOS. I tried to submit a ticket at public mobile but got "OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a sys...
about $34/20G, i am little confused ,there are two of them, one is 5g speed and one is 4g
I am on current @39 for 20 g, and i want to take advange to save $5 monthly but nothing else changed, but i dont want 90 days subscriptions. is the 4g on monthly and for old customers? thanks
Activation Unsuccessful
@CS_Agent Tried to activate a number transfer and eSIM, but it said it was unsuccessful.
Poor coverage in my area
I live in Dartmouth Nova Scotia (Cole Harbour) and the Public Mobile signal strength is very poor, such that I can't use it to make clear calls from my basement. Long distance calls are often dropped mid call when made from the ground floor, and tha...
Activation Issue
Hello, I just try to subscribe one plan, it says payment went through, but there is an error during my account set up, I submit a ticket minutes ago, can I ask what to expect next? It did not give me ticket#, so how I am going to receive all updates,...
About esim
I have activated esim on another mobile and now want to change it to different mobile is there any way ? Or can i get a sim that i can get it from store ? @CS_Agent
Resolved! How to contact a customer support agent
Hi. Can anyone show me how to contact customer support agent again? I sent a private message to them but do not know how to check if they responded to me or not?Thanks
Account Problems
I have been overcharged and I would like to get this fixed.
Resolved! Wrong ESN/MEID
Hi everyone -- I tried porting my number from Fido last night but received a wrong ESN/MEID text. No one from Public Mobile has contacted me yet. Not sure what to do? Thanks!
Resolved! Niagara Falls network issues
My wife is in Niagara falls Ontario and cannot be reached. If I call it says I don't have a roaming plan. She cannot call out. I spoke to her through WhatsApp and told her to turn off auto network connect and to pick Public Mobile. It doesn't appear ...
Resolved! Charged for an automatic top up
Why was I charged for an automatic top up? I didn't agree or request it, I would like it refunded and cancelled for any future automatic payments.
new subscription
Is it all plan including Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?Thanks
Community
So how does this community work? It said you get money back for involvement, so I want to know some more info from others.
No signal and cannot receive text message after new account activation
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There was no where to put in who referred me
Resolved! ticket
I submitted a ticket #342895-429 yesterday, but no response yet. I am unsure if my private message board is working. I am new at this.MKC39
Bought US roaming add on and got no data roaming connection. Refund request
I bought a US roaming add on for a day trip to Buffalo, I bought it for data roaming to use Waze,. At no time during the day was I able to get a data connection. This was very frustrating as I needed the data and Waze for directions whilst in the US....
Cannot receive incoming calls
I cannot receive incoming calls. Local callers would hear an automatic message saying that “your call cannot be completed because your plan does not include an US roaming add-on.” This doesn’t make any sense because I am not or the callers are not ...
Resolved! Makeing calls
I just swapped to public mobile yesterday (30+ hours ago) my text messages haven't been going through and it says I'm all out of call minutes when trying to make a call. Data works just fine. I had got the 40$ plan yesterday but thought maybe it was ...
Resolved! Abroad with crappy PM sum card - no service
I’m abroad and I can’t access my account or pay for anything because I have no service. Does anyone know what to do? Crappy PM chat going loops and sends to a 404 page. OMG how this company still exists. It’s possible only in Canada. Anyone have a fi...
Resolved! $34 20gig plan is now 5G, with UNLIMITED DATA! Quebec only, or?
Just switched from $35 20gig 4G, and switched to Point Rewards, which should give me almost 2 months free from next bill.
Add-ons when changing subscription
I am changing my subscription plan from 3G to 4 G. Do I lose my add-ons bonus of international LD calls?
Resolved! Account credit
doom loop trying to reach an agentBelieve I should be credited for $6 on October points backHopefully I get a reply and solve this problem the only thing lacking with public mobile is their customer service flawlessly as far as the technical part of ...
Resolved! Will 5g plan work on non 5g phone
Might be a silly question. I have a phone that is only 4g. I'm thinking of switching to a 5g plan. Will it still work with my phone? I understand that I won't get 5g speeds, but will it still work at 4g speeds?
PM only give me LTS+ even though I got 5G
I have a 5G plan and have a samsung s20fe 5G phone. But the top shows I am on the LTE+ network. This never changes even if downtown. My speed is between 25 to 50mb. Not up to 250 as my plan says. Is my phone supposed to show 5G or LTE+? Is 25 to 50mb...
Resolved! How to recharge phone plan
How to recharge phone plan
Phone Number not Transferring from Bell Mobility
I have authorized transfer of the phone number with Bell and it has been 12 hours and my phone still does not work and the Public SIN does not work in my iPhone 13 Pro Max
Resolved! 1 GB data add-on disappeared
Yesterday my data wasn't working so I logged into my account and noticed I had used 100%. I never received a text message saying I had used it all up. I used rewards to purchase a 1 GB data add-on, restarted my phone and it was working.Today I got a ...
Resolved! Usa addons for talk,text and data
I have purchased usa addons for talk,text and Data using my registered credit card and it shows up as a credit by applying it to my subscriptions not due until february but does not let me purchase the addons so I have not talk or text.I tried to rep...
5g network?
I recently switched to 5G, but my phone still says LTE?
