Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How long does it take to port my talus home phone to public
Sometimes posts are moved showing a link but when clicking on the link the following message in red appears --(1).You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continu...
I need to change my elderly parents' email address on their account, but I can't log in for them and their former email address has been disconnected. For some reason, I can't even log in to their account using the information they gave me from Novem...
Turns out that if you have a base plan with limited texting (SMS), like the $13 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...
Not sure how long this has been but it used to work but it has been some time after the redesigned Selfserve site.
I bought a cell phone for my mother and activated an account through Public mobile for her, but I never set it up online and now I don't know how to cancel it.
I have one of the old $120 90-day Province-Wide Talk + Text + 12GB Data plans that they promised us we can keep forever. They new plan is tempting because I get 5GB/mo and gives Canada-wide calling. Should I switch? @alohaya,
Hi All, Is it my account page down again? I clear the cache, used Incognito mode, and using diff laptop.
I just switched from Bell to PM. Ported my number. Waited for Bell to verify. Inserted PM sim. Where the network bars should be in the top right of my phone it says ‘SOS’. Iphone xr, unlocked, active pm account, reset network settings - nothing has w...
My friend activated during a promo and I received this text however on the bill this month I did not receive the reward, how can I get that?
Stupid Simon.... Can anyone tell me the sequence for Simon to understand that I want the 2FA code sent via SMS Text? It's not giving me that option (the account login)....only email and my referral can't access their email at the moment. The account ...
Is there a way to change the email address I have linked with my public mobile account?
Hi, I changed my plan, with it taking effect at next renewal (Nov 20, 2022). Now it's Nov 20 and it seems I was charged for the new plan but it shows all the old details on my Plan page. It says my cycle is Nov 20 to Dec 20. Is this normal that th...
Hi, I just ported in two days ago after activating an account ~15 days ago. Almost everything is working fine, but one of my contacts reports that my texts come in from my old phone number, not my new number that was ported in from Koodo (postpaid I ...
How do i reset my phone data
Incoming calls go straight to voicemail.outgoing oktext ok
I'm attempting to activate a new account, I have an existing number that I was attempting to bring over. I went through all the steps but at the last page after inputting my payment information nothing happens and a note is at the top of the page in ...
if i activate my sim card on November 20th, does it mean that 30 days last from November 20th to December 20th?
The 4g $45 plan gives you 20gb and the $50 plan gives you 8gb, is there a speed difference? Or any difference?
I just signed up for the $25 plan on Nov 19th and the confirmation email says I have 500 mb of data. The website says that plan comes with 1 G of data. Please let me know. Thanks Teeny Matter
I was offered last month for a new plan before my next renewal date, and somehow, when I checked my account the new plan was not pushed through the transaction. Currently, I am still using an older plan with only 4GB data.I got a text message for thi...
I want to create new account for my phone number which is linked to my husband's email id. Since two accounts cannot be linked with one email id, I want to use my email id instead.
Why is this promo not extended to existing customers? It is unfair!
Hi,I am still trying to sort out the issue of my phone order being stolen. My original post is here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-Order-Got-Stolen/m-p/905532 I tried to open a ticket with PM on Thursday and it would...
I set it so when my plan renewed it would give me the new deal $40 - 15gb at 4G but today, I checked it still has me in the old plan.
On Friday, my account was re-registered by Public Mobile internally because I had missed the port-out phone number message. I think when my email was re-registered, it was entered incorrectly because 1. the temporary password I was given doesn't work...
Hello, I need to get a record of the phone that was being used on my account, including IMEI/serial number if possible. How do I request such a record? I recall we used to be able to see what phone is used on the account in the old self-service porta...
I want to buy a pre-owned cell phone from the store. I have in the past gone to a store and they have set up everything. I am not sure how to set up if I buy from the online store.
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