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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cant renew Payment

I was wondering why is there an issue with payment processing. I cant renew my account card is valide.

$39/mo 20GB Plan Future Change Deleted! Everyone Check My Account / Subscriptions!

Eversafe account not linked to self-serve?

Was able to set up Eversafe account, but now after logging in it thinks I am a brand new user because it keeps asking me to finish my activation (select SIM, choose/transfer number, etc.). Not able to access my self-serve at all. Went back to login p...

How long does "refer a friend" reward take to show on My Rewards (old program)

Just referred my dad to PM Wondering how long it takes for the $1 off/month reward to show up in My Rewards? I'm part of the old rewards program.

Data not working

I’m still paying but haven’t had data for over a month.

SIM card still not received

Ordered a SIM card Apr. 28/23, still not received.How do I contact customer support?

signal speed

Recently my phone has been cutting in and out. My signal speed is only 114. I changed my plan from 3 to 4 G speed but this has not improved my signal speed. What needs to be done to improve my service?

my plan

I subscribed to a plan 15 days ago and also I have credit for 5oo munites LD International. But it finished so soon and I also couldn't talk LD International. I complained, I'm not satisfied.

How do I transfer a Koodo phone number (postpaid service) to Public Mobile when Koodo is not listed?

Hello I'm trying to switch my dad to PM from Koodo.On the set up page, Koodo is NOT listed in Old Service Provider. What do we do?!

calling international

i have 1000 international minutes, why cant i make a international call?

short term stay in Canada with no autopay plan

HI Can some one recommend a cost and plan for a sim card as am visiting for less then 30days And the shop i can pick with Toronto International airport Thank you

Website and app update??

Good afternoon, Since the update of this. My payment for the next billing cycle have increased without me making any changes. When will this be fixed?

Subscribe to 3G plan

I ordered a SIM card on May 18th to go on a 3G plan for $25. (First phone, old lady). I received the SIM on May 25th only to find out that 3G was discontinued on May 24th. I just paid for the SIM and feel a little ripped off.

Resolved! Switch to another plan - charged immediately instaed of on the renewal date

HelloI decided to switch to the new promo plan ($39/20GB) from my current one ($40/15GB) and I clicked the "Switch on the renewal date" button. For some reason, this did not work and the system took money immediately.The biggest problem is that my re...

Resolved! Leaving Canada/USA for two weeks, any unexpected charges?

I know there is no roaming outside of US, which is totally fine. I'm just worried I'll receive a text and be charged for it. Or will I just not receive texts/calls at all outside of Canada/US? Just want to avoid any unexpected charges, should I take ...

Number not in service

I cannot make outgoing calls and keep getting an error message of "this number is not in service." I've tried everything at this point. Would love some next steps here.Thanks

Resolved! Rewards

Since opening my account I've recieved 2 points per month and also a 10% rate reward points of 4 per month. Now in may I've only recieved 1.75 and no 10% rate rewards. Why is that? I haven't changed anything. @CS_Agent

Resolved! Stop payment on ex boyfriends account

My ex’s phone plan is linked to my debit card. How would I go about stopping that payment? I do not have access to his account as he changed the password.

Data usage overnight

Why am I seeing consistent data usage overnight when I’m not using the phone and am at home with my wifi

Resolved! phones

At the past i bought a phone from PM . I look now for new phone . Could you tell me where the page for that in PM //....... thanks

Resolved! SIM not working Since joining

I am new to Canada so don’t have a prior Canada number and got a SIM card and applied for a contract with public mobile.It asked me to select a number and link to my account sim (which I picked up from a local store) but to get it working with full a...

Resolved! my account

is it enough to change passward to enter my account ?

Resolved! New to PM, can I change subscriptions already?

Hello PM community! As of last week, I am new to Public Mobile. When I signed up, I opted for the 15gb for $40 promotion. With the new 20gb for $39 promotion I would like to take advantage of it. Can I do that this early, and will I get charged a...

Resolved! purpose of this community

I would appreciate it if someone could provide an explanation regarding the purpose of this community forum. As a mobile phone user, I often have simple questions that require direct answers. I'm curious why there isn't an easy-to-use contact support...

Resolved! Public Mobile refurb Phones

No more certified phones for sale by Public Mobile???Not available from my view of website.

Resolved! Unable to make payment

@CS_Agent can it be anymore difficult to make payments? No reason my auto shouldn’t work.. but it didn’t. Now I can’t do it manually either. need a phone for work. 611? What pin?

Website and App

The website and app are very slow and you can't do anything on it at all. Are you going to be fixing this?

Resolved! Change from lte to 5g

I was wondering if I change my plan will I lose my rewards that I get each month?

Resolved! Not being able to make or receive calls

@CS_Agent My husband is unable to make or receive any calls. When he calls someone it says your number cannot be completed as dialed. When I call him it says I don't have US roaming on my plan. I can call other people. Just not him. His account is ac...

Resolved! No Service Issue

I’m not getting any service

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