Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12319 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23328 Views
  • 183 replies
  • 25 Bravos

Resolved! changing credit card

My credit card # was stolen online & now I have to add a new credit card..please help me on how to change from my old to my new card 

Debster119 by Good Citizen / Bon Citoyen
  • 754 Views
  • 13 replies
  • 0 Bravos

Resolved! Add On Long distance

Which countries can we call with the holiday long distance minutes? I tried calling the Caribbean but it does not work.

stupuss by Great Neighbour / Super Voisin
  • 668 Views
  • 5 replies
  • 0 Bravos

Resolved! How to switch payment

For the expired day coming, How I can switch my visas card to another Visa card?after I switched, is it going to affect my all rewards? Thanks 

Lehaha by Model Citizen / Citoyen Modèle
  • 705 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral code not applied new activation

HelloWhen activating I put in a referral code from my brother. The initial activation didn't work and activation was done by an agent.It now appears it wasn't applied. I imagine I need an agent to rectify?

Jsager by Great Neighbour / Super Voisin
  • 748 Views
  • 3 replies
  • 0 Bravos

WhatsApp from abroad

how can I access my WhatsApp from abroad my phone reinitialized itself so I can't access my whatsap and I dont longer have the sim - is it possible to access whatsap back

Josueore by Great Neighbour / Super Voisin
  • 1006 Views
  • 23 replies
  • 0 Bravos

PORTing Land Line number

I would like to find definitive answer for porting land line number.I would appreciate to hear experience (in forum or private message) from somebody who ported Real Land Line number to PM.What puzzles me is will companies sending short verification ...

Yummy by Mayor / Maire
  • 445 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment.

My autopay came out today but I got a notification that my plan didn't renew. Went on to see why and it says I need to make a payment to reactivate my plan... Don't want to double pay so what sure I do? 

ListenLinda by Good Citizen / Bon Citoyen
  • 1008 Views
  • 21 replies
  • 0 Bravos

Resolved! add payment voucher, it looks I am being charged 2 times?

I went to Esso gas station, and bought $20 PB payment voucher, +TAX , total: 20+2.6=$22.6.Then , I add only $20 to my account. $20 ONLYif on $15 plan, PB CHARGEs $15*1.13=$16.95 I feel like I  I am being charged 2 times. Am I right? 

chch518 by Great Citizen / Super Citoyen
  • 497 Views
  • 8 replies
  • 0 Bravos

Resolved! cant remember email

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email. 

kevinmacneill by Great Neighbour / Super Voisin
  • 567 Views
  • 5 replies
  • 0 Bravos

Regarding public moblie holiday gift

I got an offer like holiday gift The offer is 2gb data and 500 long distance minutes But when iam trying to do long distance call its saying that "you don't have long distance minutes " 

nvarun70 by Good Citizen / Bon Citoyen
  • 668 Views
  • 13 replies
  • 0 Bravos

3G 2X/3X/4X - Why Not?

If PM doesn't want to offer 4G speeds (except for data-only plans) in hopes that some of us will switch to Koodo, why doesn't PM offer double 3G speed (or triple, quadruple speed...) data for a small extra cost?  It would seem like a win-win for PM t...

bluejaywpg by Model Citizen / Citoyen Modèle
  • 393 Views
  • 3 replies
  • 0 Bravos

Phone number

I activated my number recently and I think someone else and I have the same number. When my friends try to text me it goes to someone else instead of me and they are receiving texts from my number which I didn't send. My friend tried calling my numbe...

FishBowl by Good Citizen / Bon Citoyen
  • 973 Views
  • 15 replies
  • 0 Bravos

Resolved! Can public-mobile use in iPhone 12 pro with IOS15.11?

I just updated to IOS15.11 for my iPhone 12 pro and now I can't call or receive a call. Can public-mobile use in iPhone 12 pro with IOS15.11? It happened to another iPhone 12 pro max with IOS15. 

ryanli8168 by Great Neighbour / Super Voisin
  • 711 Views
  • 11 replies
  • 0 Bravos

Resolved! Using existing monthly data

I have a basic $15.00 monthly plan with talk & data. I believe my plan says I have to call anywhere from within Canada. Can I access this data to use the internet in the U.S. or do I need a U.S. roaming add on?

bowser by Great Neighbour / Super Voisin
  • 538 Views
  • 6 replies
  • 0 Bravos

Call quality issues

Hi,  I have been a long time Fido customer (20+ years) but PM 25$ a month is way cheaper. So,I ported to PM 48 hours ago. However, the call quality is not very good. I'm using a samsung S10. When calling you can hear that the sound is very clear for ...

FestiveBeast by Great Neighbour / Super Voisin
  • 827 Views
  • 9 replies
  • 0 Bravos

Resolved! What happened to my old 2GB Promo?

...from 2 years ago December when I 1st signed up?I have never used any International Calling Minutes which was another Promo back then too Added-On. Whatever was awarded back then should be intact still now.I tho't that the 2GB Data Promo Add=On giv...

PreachJohn1 by Good Citizen / Bon Citoyen
  • 471 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

Today I started an account and gave my credit card information and was charged. I then called my other provider to make sure I canceled but then they offered me a better plan and I switched back. Can I get a refund for the month I won't use? I am als...

trancetrance by Great Neighbour / Super Voisin
  • 420 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.