Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Non-Canadian credit card

Can I use public mobile even though I don't have a credit card issued by a Canadian or US financial instituion and not registered to a Canadian adress?

If data is turned off how am I using data?

If data is turned off how am I using data? my account just renewed and I had my data off how did I use data

Resolved! Customer service contact number

Why its so hard to talk to a rep?

Resolved! 100% data usage

Got a text that i have used up 100% of my data so i am trying to login to my account so i can upgrade my plan to the 20 Gigs 4g From 10 Gigs 3g But it is not letting me login, when will the MY ACCOUNT be back online? Thank you!

Resolved! trouble logging in to my account

when ever i go to log into my account, i get a page that says: oops, page is down or unavailable... this has been for the last hour and i have tried 3 different web browsers.... i need to log in to make a payment as my account is due tomorrow and the...

Having trouble of my account

I wanna make my payment but cannot login with my email. It used to work for several months but this time it doesn't. I tried to reset my password but the code can't even sent to my email, it only works with my phone number.

Resolved! Call Logs

Hi! I’m wondering if there is a way I can look up someone who called me with a blocked caller ID. Will this appear in my phone records?

SIM card activation

I have problem with activating my CIM card. Haw can I contact with customer support agent?

Resolved! Request to add on US Text, Talk and Data (Roaming) for US starting the morning of Aug 16, 2022

Hi, I called 611 to do an add on and was told in an automated message to do that online. Are you able to help me with the add on for 5 days in the US (text, talk, data and roaming)? It previously cost $20.00. Also, recently, I have been getting MMS m...

Resolved! loyalty reward

Is there any loyalty reward in the new reward point?

Resolved! old public reward

Can I return back to old public reward?

Resolved! Extended account suspension

I am going to be going to a rehabilitation centre for six months, and I would like to keep my account. I will have no access to my phone, or any device that connects to the internet. I have been a customer for three almost four years now.

Resolved! Data cap reached / not working, but still have data on plan

Hello!Wondering if someone can help me. I'm on a 10.5gb plan and yesterday had received a text message from public mobile that 95% of my data was used up. I logged onto the website and self-serve showed I still had a lot of data remaining so I ignore...

Resolved! Need Help for My Account

Hi, I would need to register for online access so that I can do my payments

Lockout Paradox

Problems:• I lost my phone with sim card in it• All of a sudden my account requires 2 step verification when I try to log in• I no longer have access to my email to get the verification code• My current plan expired this month so even if I had my pho...

iPhone 8 plus defect

Hello, I recently purchased an iPhone 8 from Public Mobile. Within 3 weeks the screen has gone black. The phone has not been damaged in any way. Please help. Thanks

Resolved! Help

Hello I have two phones with you guys, and no one has returned to me. I need to keep my same number even if I have SIM card issues. Therefore , my old phone was lost with my public mobile SIM card in it and I need to keep and thus retrieve that same ...

Payment

I made a payment but my service still not working

Resolved! what am I doing wrong?

My family of 3 phones is currently in the states doing some geocaching which takes data. we all bought the US data add ons. It logs us on to T-mobile down here. T-mobile sucks big time. The add ons have been a complete waste of money. It only wo...

Resolved! Is there a $25 referral bonus promo right now?

I am looking to get my dad signed up. And where do I find promo information for PM? Thank you!

Resolved! Data

I would like more data

Resolved! Refer-a-Friend Bonus

Hi, my friend has just signed up for Public Mobile using my referral code 6 days ago, but I did not get any notifications about that, and I couldn't find it in my account that shows this. Can you let me know how I can find out or confirm that it wor...

Resolved! Catch 22: Can't access email without phone number, nor phone number without email.

Hello, I lost my phone this weekend. The phone had my Public Mobile phone number on it. I would like to login to my Public Mobile account so I can register a new SIM card with my old phone number on a new phone. In order to log into my Public Mobile ...

Resolved! Unsure if purchased sim card

I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.

Resolved! Port issue

I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's ab...

Resolved! Forgot my email address

I forgot my email address and also no way to have access to it, and i want to change it because for sure my email original address is absoleted. how to proceed?

MY Account

My account says I have funds and minutes but when I try to make a call, it says I have no available minutes left and nobody ever responds to my submitted tickets!

Resolved! I have 2 account numbers/phone numbers/sim cards but can only access one account.

Hi All, I have two phones with public mobile service. When I sign in to view my account I am only given access to one accounts information. Other than when I view my profile and see the other phone number listed as an alternative phone number, there ...

Resolved! Block Spoofed Calls

Can I block calls with spoofed caller ID? STIR/SHAKEN is supposed to be implemented. The Telus FAQ seems to indicate that no device will even display the results. Can I opt-in to blocking spoofed calls?

Resolved! New activated SIM not working

Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.

Community

Forum Posts