Community

Resolved! where is the moderator to send the private info to?>?

Resolved! 2nd month free promotion

Hi, I signed up on december 18th and was told that I would get the 2nd month for free, but when I logged into my account on january 18th I had only a 10$ credit and not 35$ as I had been told. Went to the retail store but they couldn't help me. Has t...

Resolved! Plan Expired. It stays "Plan expired" after I topped up with the due amount. PM, please help

I just paid with autopay and credit card 10 minutes ago, but my account stays "plan expired". Please help

Resolved! Travelling to US tomorrow

Hi! Im travelling to the US for 5 weeks, leaving Canada tomorrow. Are my only options plan add-ons? Get's expensive after awhile. I thought I read somewhere that there were new US plans?

Resolved! 90 days to resume service?

Do I have 90 days to resume service (same sim card & phone #) if I transfer to another provider? If so, would I be resuming the plan I was on (add-ons and bonuses included?) or would I have to pick an in-market plan?

Resolved! sim card activation

A PM SIM card was bought online a month ago. Is there a expiry date for SIM card activation?

Resolved! Phoning from the States

I'll be traveling to the States in February. I still have my Holiday gift with international minutes. Will I be able to use that to phone while I'm there?

Resolved! No Taxes

Is it correct that there are no taxes on $40. 00 dollar plans when I started the account there was 6 dollars tax but looking at my account today they only take the $40.00

Resolved! refer-a-friend rewards not applied

Hi, My wife used the "refer-a-friend" and her number shows up in my account, BUT, no rewards are being applied. This has been going on for a long time now. Please can someone help resolve this issue? The other account is active and in good standing t...

Resolved! auto pay credit card

Try to update credit card with new expire date, but failedUnable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact ...

Resolved! Texting in USA

I am heading to the US for a few days and want to be able to text. I don't need to make phone calls or receive them if I can text, and I don't need data. My plan says unlimited international texting, so I am looking for confirmation that I am good to...

Resolved! Autopay question

I checked my rewards info. I am using the Koho prepaid credit card to pay my monthly bill. The rewards info shows I owe $36. I am on the $40 plan. I calculated the bill to be $40.68 ($36 x 0.13 HST or $36 + $4.68).Does this sound correct? I need to e...

Resolved! will not accept my vouch

did not accept my payment voucher, my sim card is activated, my register and i am on the plan but when i go to put my voucher is says 404 not found

Resolved! phone call cost to Dubai UAE

What is the tariff for calls to Dubai UAE

Resolved! Trouble logging in

I verified my email address but I forgot my password so when I typed in my email address it says can't verify email address, what will I do?

Resolved! Calling USA with basic plan

Calling USA with basic plan - what is per minute cost? Or is it blocked?

Resolved! Samsung Watch Pairing

When I was with Telus my watch had its own phone number with data so i could still use it if i didnt have my phone on me. Can I still do this with Public Mobile?

Resolved! Re: Submitting a Ticket for repair

My phone not reciveing or calling out

Resolved! black friday plan problem

im a new user on public mobile the plan im using is a $35 plan, and the plan was on special for $25 for the first 6 months this is my second months,i have start using this plan on 20/Nov/2019, and right now for some reason is charge me full price i w...

Resolved! Tutorial: enabling eSIM on Public Mobile

hmmm. Lucky Mobile seems to have this figured out... Anyone know where this is for PM?

Resolved! U.S. Travel

Hey. I'm going to the US for a few days. Should I wait to purchase a plan until right before? Do I need data as well as talk and text?

Resolved! I need to change my phone over for corporate use

Can a mod get back to me on this. Stil can't believe I have to use a public forum for assistance with private matters.

Resolved! data top-up

Can someone please throw some light on buying extra data which does not expire until used up ?

Resolved! Phone indicates no SIM card, yet will receive phone calls and text messages

Just purchased a new, unlocked, Maxwest Gravity 55 Go, off of Amazon. Same with the PM SIM card. Put in the SIM Card and activated the account with PM. Phone indicates 'No SIM Card - Emergency Calls Only'. The phone does receive incoming phone calls ...