Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed my plan to the new $39 20gb and no awards (old rewards)are being applied on my upcoming payment !
Hello,i checked my payment and I don’t see my rewards applied to my up coming payment. I have auto payment, loyalty, and refer a friend rewards? How can I get this fix?
Hi,I'm getting email notifications that I have received a message from Public Mobile. However, when I follow the link, I get the below error. I also see no messages in my inbox. I was able to see messages prior to setting up a username. Any ideas how...
Hi, I bought a phone + sim from public mobile 3 days ago to activate a voice only 500 min plan at 15$ per month but can't find it anymore I can only see big plan starting at 39$ per month
Hi, Im thinking of changing to the promotion plan of $39 per month 20gb at 4g speed. My current plan is the old $45 per month but it says 5g on the top. Will it change the speed?
hello, i can't activate my sim card. I can't download the app because it's not available on my phone.it doesn't work on the website either. when I log in I can click resume activation but then I'm supposed to log in again and it doesn't workwhat can ...
Do I need to turn on data roaming in settings for the US talk,text,data to work?
Hi, this is Anna.I've lost my existing sim card while my travel.So I ordered new sim card from website and I got it yesterday. I tried to activate it to my profile but when I tried to log in, website kept asking me the verification code from text msg...
Hi I need help ASAP logging into my parents account or else we will have to leave public mobile and join another company. I am not able to login or even find the email that the account was associated with, can you please help! @publicmobile
Seems to be a recurent thing.I ordered and paid for a Sim card 3 weeks ago. Still did not received anything.order 50351What is the procedure from now?Juls
Hello, I noticed there was a new promotional plan for 20GB/month for $39/month. I'm currently on the 15GB/month plan and decided I would switch to the new 20GB plan. I went into change subscription and it seemed like i was successfully able to switch...
Hi all,I ordered a sim card online, and after two months, I still couldn't get it, even after two times that new orders has been sent.And, I cannot submit a ticket again to follow up.What should I do?
If I switch to a new subscription will I stay on my old reward system, and will I save the same amount because of the rewards after I switch?
We just set my boyfriend up with Public Mobile on May 22. Since then he has not been getting all his incoming calls and texts. Seems o my Telus customers come through? His children and work are not able to reach him which are a huge problem obviously...
Hello there,I had no service(data/internet, phone) at all since this morning, and when I tried to log into my account. I couldn't find any information and I can't submit a ticket either... my account: xxxxxxxxx@hotmail.comCan someone look into and ...
I paid for an eSIM and a $40/mth subscription but am unable to get the app to activate the SIM/service. I've been told there is no workaround for this issue, is it possible to get a refund for an unactivated service?
HiI ordered 2 x triple punch sim card on 10 May 2023 and till now I havent received it. Can you plz let me know when do I receive them?
If I am haveing bad service or little to no with public/ bell/ Telus will it then connect to rogers if it is a strong network?
Probably too early to ask but with the new platform update, has any old reward customers on the $40 for 15gb plan successfully switch to the $39 for 20gb plan? Just wanna make sure my $11 in rewards stays put.
Three frustrations for a long term user with multiple accounts. Item #3 is why I am trying to get into the web site....but its just not working and I have tried multiple browsers, with and without VPN on. HELP please : )1) web site often wont load pr...
Hello Public mobile family question about the 5G plans does it need to be with a 5G phone only or will it just downgrade speed to 4G for other phones right now I have a 6s but soon want to upgrade to a 8 or Xr or a 11 iPhone or maybe a android so any...
Accidentally deleted esim. How can I retrieve it?
Hi there,Is the new $39 for 20GB plan a 30-day or 90-day plan? Or do we have an option to choose?
I am trying to log onto my account but it sends me a code via text. My phone is destroyed and I I want to use a SIM card to transfer over my account. End to confirm by email but doesn’t give me the option.
I am writing in regards to upgrading my current 90 day plan to the new promotional plan for $50 ($45) / 90 days. Would I still keep my loyalty rewards if I were to upgrade plans?
Hello just switched to PM yesterday. I came from Fido prepaid, but I did not have access to my Fido sim when I created my PM account. There was a problem transferring number since I did not receive text about approving the transfer. I’m on an endless...
Hi, I got my sim last night and ported my number over from Telus. Everything seemed to go well but my public mobile sim is still not working 8 hours later. No service Have tried reset, removing sim ect.Help, can't access my number
When you make a call while connected to the 5G network does your phone have to first drop to LTE?
When I click on My Account link it opens the main page of the website: https://publicmobile.ca/en/ns/There is no option to contact a real person.The virtual assistant refers to "Click here to submit a ticket", but the link opens a 404 error page.I ca...
