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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changed subscription and charged twice

I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.changed my account to Can- US account 2 days later and was charged $55 and then $50.how do I get my refund?

Just joined. And I want my money back.

I just joined late last night and I'm regretting my decision.First it says to enter my IMEI # to see if I'm eSIM compatible. It says yes and I proceed with the payment process. Payment is taken but then this website tells me my phone is NOT eSIM comp...

Resolved! speed test slow

I am on 3G and just did a speed test with my data (yes, I turned off my wifi to run it). I notice it starts at around 3mbps or higher but then slows down consistently during the course of the speed test until it is very low. My final result for 2 tes...

Resolved! Problem to get in my account

I can’t login my account To change payments method.

Resolved! I’m having trouble logging in

I was all set up but my son said it was set up on the wrong account and deleted the eSIM. But to get back into the account it keeps on asking me to put in the security code that they are sending to his phone which can’t receive message because he de...

Need to replace phone

Looking to replace an Asus Zenphone 3 with a shattered screen. On the $25 plan. Would like a reasonably priced phone that can pick up the Telus LTE and 5G bands. In the past I was able to see a list of compatible phones, but now I cannot find it. So...

Resolved! eSIM "7B1 Your phone is not activated on the network" and accidental deletion of SIM on phone

Tried to activate new eSIM today, got 7B1 network error so I deleted the SIM on my phone to reactivate. The QR activation disappeared on my email, so my phone has no network now.Also forgot to enter the friend referral code at purchase, does anyone k...

Resolved! Data

when I am making phone calls or sending sms text, does that use any of my data

Resolved! Port a number/Ticket page error

@CS_AgentI would like to port my number from PC mobile to public mobile. I have already activated my public mobile sim card but missed the text from PC mobile to authorize porting my number. They require another request to port my number. I cannot su...

Resolved! Rewards

I've been a customer of Public Mobile since 2019, which means it's been four years now. However, I've noticed that there is only a $2 reward for my loyalty in my account.

Resolved! Account number

I'd like to have my account number please for my files.

Resolved! Accounts

Thanks for all the replies on my other post. I know now i use the app to setup every phone, I have 3 phones i want setup. Can I log in with the same credentials on each phone so basically i will have one account with 3 lines? Is the 5G truly 5g as if...

Resolved! Activating a new plan without a credit card or debit card

I'm trying to activate a new account and plan (90 days 20gb 4g plan @ $34/month), but ran into payment issues. Found out public mobile doesn't accept international credit cards. Is it possible maybe to purchase a $115 voucher to be used to activate t...

Resolved! porting esim problem

i have just switched from virgin to public, online, with esim option, and now unable to receive text messages to my old (ported) number

Resolved! eSIM vs SIM

hii tired setting up the phone - picked eSIM however my phone is not compatible.Went to store got the SIM card but cant finish setting it up - the process stopped at activating eSIM as that what i picked at the beggining, ... how to skip that ot get ...

Resolved! Plans

So since the plans are monthly, what prevents them from changing the plan you subscribed too. One month it could be 40.00 next month 45.00 Correct ?

Resolved! Use 3G band on LTE plans?

I live in a rural Ontario community and get only 1 bar (or less) of signal when the phone is on LTE. 3 bars on 3G. I’m on the $15 3G speed plan but I’m contemplating switching to the $35/mth 20GB plan.I keep hoping Bell/Tellus (or Rogers for that m...

Resolved! Extra payments keep coming off my card

Hello,I have a ticket but the only answer I've been given is to close my credit card and get a new number because Public Mobile is taking 3 payments from my card instead of 1. What about the almost year of extra payments I'm out? I've never been able...

Resolved! A Question About Payments

My services (including tax) cost $50.85 a month.If I add 50.85 to my account through the website a few days before the payment is scheduled to go through, will it still charge my credit card as it normally does.I'm just trying to control when the pay...

Resolved! Replaced SIM card to put in replacement phone, talk/text working but data not

Tl;dr versionOld phone: Samsung A32 5G (lost)New phone: Blackview A80sSim card reading talk/text, plan paid for 6 days ago, no data connection despite standard troubleshootinOn July 14th, my regular phone (A Samsung A32 5g) went missing in the disast...

how do i get my phone number but cant log into my account, because it says subscription error.

I've been trying to get my account phone number and complete account activation, but everytime its says subscription error, and i cant do anything about it. after i get my account i want a refund.

Refund

I need a refund

Looking to port number to another carrier

I tried to port my number to Rogers but on Rogers end they somehow don’t recognize my active Public Mobile number as port-able. Their tech team said it’s Public Mobiles port protection that is hindering this process. Am I able to turn this off somewh...

Resolved! Telus EverSafe Broken for new Registration?

I went to public mobile's site and clicked "my account" which took me to eversafe. I logged in using the username and password I created earlier, which worked. It takes me to a page that says "Let’s complete your activation.", so I click "Resume acti...

Resolved! Data roaming

I'm going to US fron NB Canada to Bangor and onto North Conway NH for 3 days and going to get the data roaming. Can anyone tell me if it's decent. I need it for a program called circuit which optimizes your route and also uses GPS on your phone. Jus...

Account Overcharged

Hi, I changed my Subscription to a lower level but still got charged for the old subscription. I tried to put in a ticket but get an Error XXX code, I did everything asked but cannot submit a ticket. How do I speak to a Billing representative?

Resolved! Using Canadian samsung or iphone in India

Hi,My question is when i buy a Samsung or iPhone here in Canada, will i still be able to use the same instrument in India - of course with a new SIM Card & Indian phone plan subscription?Thank you!

Resolved! $40 30GB 5G Plan

@CS_Agent Hello,I stopped my subscription with PM sometime in late July and signed up with Koodo with a new number. I am seeking to port my new number that I got from Koodo with my existing account and get the $40 30GB 5G Plan. Is this possible?Thank...

Resolved! Old Rewards switching from 90 to 30 day plans

How do rewards work when switching from a 90 day plan to a 30 day plan?

Resolved! Error message

My husband has been trying to submit a ticket via his account regarding the incorrect charge of his account and keeps getting an error message.

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