Community

Resolved! Can i get a 50% refund on my simcard?

I just got the 2GBBONUS plan today. I purchased the simcard about 2 weeks ago. It was 10$. Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$. Is there any possibility that I can get refunded 5$...

Resolved! Is Fairphone 4 compatible?

Is Fairphone 4 compatible with Telus Mobility network? https://shop.fairphone.com/en/buy-fairphone-4 This device is unfortunately not listed in the phone checker section of PM web or on http://www.willmyphonework.net/ (In my understanding 3G will wor...

Resolved! Text messages are giving error 98 and marked as not sent, but recipient gets them anyway?

I recently changed phones after my old one died and ever since I swapped my SIM into the new phone (Google Pixel 6), I've been getting an error randomly when sending text messages. Immediately after hitting send (SMS), I get an error "can't send mess...

Resolved! 3GB speed

Hi, I was wondering if the 3GB speed was good for simple usage (no videos)

Resolved! top 50%

Hi, I was wondering how many times you guy went on the community per month? Is it hard to get in the top 50%? 

Resolved! refund

Why aren't sim cards refundable?

Resolved! switch phones

Is it easy to switch phones while keeping the same plan? I am looking for a new Pixel phone.

Resolved! Pre paid

Hi, I am doing the pre paid monthly service. Does the 2$ saved apply directly to the month or its stored in available funds for us to wait till we have enough to pay the full month?

Resolved! my service

I have a voicemail notification on my phone, is there any ways to get rid of it?

Resolved! new here

I am new to PM, is there more than one reward per year? Like the 2GB we get in december

Resolved! Unlocked phone

Hi, if our phone is locked are we able to unlock it for free?

Resolved! Friend tried using referral code and was told not valid. Do codes expire?

Resolved! iphone13 mini work with PM

I am pre-paid PM customer now. I am thinking to buy iphone13 mini. I have to make sure it will work with my current PM account.

Resolved! New Phone - Lost Rewards

I lost my phone about a month ago. I deactivated the SIM card, purchased a new phone and new SIM card.My latest auto pay (29 Nov) did not deduct Loyalty Recognition, Refer a Friend, or Autopay Reward.Why did I lose these rewards?

Resolved! Saint Pierre et Miquelon

Hi all, I am in a small French island that it seems nearly no one in Canada has heard of, off the coast of Newfoundland for the month, called Saint Pierre et Miquelon. It is French - as in it is technically part of the European Union. I had my phone ...

Resolved! How to switch plan

How to switch my plan from 40$ to 70$ 

Resolved! Reward

How many people do I need to help for getting reward? If my community account is different my self account, can I receive the reward? If not, how I do to get?Thanks for support.