Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Pin number

I bought a new phone samsung galaxy and when I put my sim card from my old phone it ask me to put the sim pin and I don't know what is the sim pin can you help me with that please.

Resolved! SIM card

Spoiler Hi I bought new sim two days agostill not showing sim range they said will work within few hours but still not why it’s so irritating now

Renewal

Resolved! Service not working

Is there somewhere we can call or something i paid my plan and my data said 75% used already its been 3 months it does that on the first day without even putting it on

Resolved! Plan not working

I topped up my account for the correct amount but plan is not working and still says suspended but balance is showing at the right amount needed for my plan. Very annoying

Added a top up card...didnt renew my plan...couldnt log into the online thing to get help

So i bought a 45$ card...and my plan is 43.....i added it and it said my account ballance is 70$ Why Didnt my plan renew?! thats problem one....problem two is that i forgot my security question and locked my online account thing so i couldnt even loo...

Resolved! Calling to Hong Kong and long-distance

Can I call Hong Kong at my phone number? ($15/m, 100 minutes/m), what are the rates for calling Hong Kong and international long-distance?

Resolved! No Service after activating new SIM card

I just followed all the instructions to activate a SIM card, but it says No Service with the new SIM card in phone. I transferred between Koodo to Public, and used the same phone number - now neither SIM card has service.

Resolved! Sim card issue

Recently bought a new phone for my son, bought a new Public Mobile SIM card for the phone, but when I go to activate the card, it says that the SIM number is invalid.

Resolved! Phone warrantee

I bought a Google Pixel 3 in October 2021 from Public Mobile. Your site said there is a 1 year warrantee on all phones. The phone is now having charging issues (starts charging and then stops, starts and stops). Seems like the phone is on its last le...

Resolved! I activated my sim card with promotion code 2GBBONUS but didn't have the extra 2 GB

I activated my new SIM card last month, bought the plan $35/month, and added the promotion code on the payment page and also the reference code from my friend. However, my friend and I didn't get anything as the benefit said on the Public Mobile web....

Resolved! When does your data gets renewed, at the start of the month?

So I achieved 95% of my data today and it doesn't show any usage for today. Not sure how this is possible; I was wondering does the period start at the first of the month, or some other date? When will I get a new batch of data?

Resolved! Add-on is in payment history, but not in overview/can't use

Hi! I reupped by US roaming talk & text, but it isn't working. I can see the purchase in my purchase history, but it isn't in my plan overview. I bought more data just before buying this add on, so it's weird this one didn't work. I don't want to dou...

Minutes being charged

My new account (set up yesterday) was charged with 2 minutes useage yesterday and another 2 minutes again today. But I have not yet made any calls. Why is this happening? Do I need to do something to stop it?

Resolved! Unable to reset password

I am getting a failed password at login. When I enter my (valid) email address at 'I forgot my password' it says failed login. How am I able to login to my account?

Resolved! Refund request

I have transferred my phone number to another service provider and I'm no more with public Mobile, but I have just paid my current month invoice. Can I get a refund please

Resolved! Data usage

for the last 3 months, on the same date, I have received a text that I have used 75% of my data. I reset my phone every time my data resets and my actual phone says I’ve used less than 40%my daughter is having the same issue and her phone says she ha...

Help

im not receiving in coming calls I phone8

Resolved! Supervisor

I am looking for a number i can call to speak to a supervisor or manager. I do not to use this community system.

Resolved! Username/password issue

I have more than one email address and can’t remember the email associated with my account to log in and make payment

Community top percentage awards

Resolved! Making Calls to the US from Canada, is it free?

According to this help article: https://www.publicmobile.ca/en/on/get-help/articles/long-distance-and-us-roaming-add-ons Making a Call to someone outside of Canada ---> In Canada: Canada-wide and to the U.S. ---> Excluding calls to the U.S., you will...

SIM CARD

i am trying to set up my wifes phone

Resolved! Help

Can I please have a contact phone number?

Resolved! waiting for my sim card

How long does it usually take to receive a SIM card, it's been 2 weeks now.

Resolved! Potential Fraud

My wife is a caretaker for a senior who received a call from someone who represented himself as being from Telus/Public Mobile. Michael #7701 - Contact # 647-493-6032 - Working at Erin Mills Parkway office.He was presenting an offer for a device (Sa...

US roaming ads on not working

Hi there,I bought a 10day US roaming add on and it is not working. Just got to the states from Canada and it’s a pretty big hassle not having it work. What can I do?

Resolved! I need a PUK number

I need a PUK number to unlock my sim card

Resolved! Cancel My Account and remove Auto Pay

Hello, My Public mobile number is - xxxxxxxxxx. I moved to USA in May and since then I am not using my Public mobile SIM. It is on Auto pay and not able to access my account to disable to auto pay. Please discontinue my mobile sim and deactivate the...

Resolved! Port request

I want to port my phone number over to Koodo and I need my account number. I got locked out of my account and I can't submit a ticket. Can someone help me?

Community

Forum Posts