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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Need advice on how to switch a PM number to another PM account

Hi all. I have 2 accounts with PM. "A" and "B".I want to move the phone # from account "A" to account "B". I don't care if account "A" ends up getting closed.What is the quickest and best way for me to do this? Can CS_agent do this for me? If not, th...

Missing CS_Agent

Are you sure there're CS_Agents here. I sent tickets and private messages many times. But didn't receive any Response.

I am currently in the US

I have baught is roaming bundle but i’m not able to connect to internet or make calls or text

$15 limited calling plan with 100 outgoing minutes, we used 51 minutes, ran out outgoing minute?

We are on the $15 limited calling plan with 100 outgoing minutes. Now we just paid our payment as scheduled on August 29 and today she was showing only 9 minutes left out of her 100 minutes.We found this strange that there were only 9 minutes left af...

Resolved! 8uv1 error message

when attempting to dial a Canadian phone number, get 8UV1 error message. Have reset my phone, have done an on/off of airplane mode, also a 'hard' reset on my iphone. My account is up to date, etc. what can i do to stop this happening?

Resolved! Esim not registering

I am new to Public Mobile and ESIM. I am previously with a different service provider and trying to transfer my number with the New ESIM. However am not successful even with the QR code provided.

Resolved! private message

where do I go to send a private message to answer a private message from Edmund at Customer Service ?

5GB OFFER

Hi. I'm currently on the $15 plan. Received an offer via text from PM to get 5GB at 3G speed for $20/month. Would this offer include text and call.

Can't receive short codes messages

Does anyone know why I can not receive the verification code from Walmart? Banks, government, and other shopping accounts all work fine.

I just ported my number , Phone says SOS , no signal, calls, texts of data

I just ported my number from Fido to Public mobile. My iphone 12 using esim is only showing "SOS" with no bars. I cant make calls, texts, or use data. I called the porting phone number and they said the number is fully ported and there is nothing the...

Resolved! $2 auto-pay reward and new points rewards system

Hi. Question: With the new points plan am I correct in thinking we still get $2 for auto-pay plus rewards points dollars?

Resolved! technical help

Is there technical help at Public? I need to activate my eSIM. The QR code I received doesn't work. I'm not sure who can help with this.

transferring phone

I am in the process of setting up my phone with Public from Rogers. I received the QR code for my eSIM in my email. I scanned it to activate it and got this message:Unable to activate eSIM. You can try again (which I did) or contact your carrier for ...

Rewards for 3 months plan

Hello,Currently I have these rewards per monthLoyalty: $2.00Subscription: $2.00 When I select 3 month plan, Shouldn't I be getting a total of $12 discount? My upcoming payment shows rewards as Loyalty -$2.00Subscription -$2.00Shouldn't this be Loyalt...

Need urgent help

Hello, I recently activated an esim from a different account , but because of some error, I was not able to add that esim to my mom’s phone, now she has no access to the sim or the number(we don’t even know the complete number), and the number is act...

Resolved! Payment

I bought a SIM card and activated my account all online with my credit card. Will the monthly bill automatically go onto my credit card from now on?

Resolved! Wrong MEID

Wrong MEID number entered and now I can't get my number to transfer over from Cityfone to Public Mobile..any thoughts?

Auto renew now vs renew at next billing cycle

Hi, my daughter just renewed her $25 plan, if she decided to switch to the new $34/90 days plan NOW, what happen to her money to the old plan? Would it transfer to the her credit?

Resolved! Cannot activate account

Hi,I am having issue accessing my account, it keep taking me to the "Resume Activation" page and when I click it and try to log in, it say my email and password does not match. I've already purchased a plan. Please help.

US rooming

Hi, I purchased odd-ons the US rooming call but still I can not call to the US, it says I do not have enough minutes, can anyone please help me

Resolved! Completing registration

I had issues with making a payment, now that I have that figured out it is saying that my email and password don't match (they do) and when it sends me a code by email, I put in the code and it says the code is wrong... what am I doing wrong? I would...

Discount

My wife was offered a discount on a plan. How do I go about obtaining that same discounted plan?

Trouble porting

I never received my first text to approve the port. When I contact Rogers they say that Public Mobile has to request the port again, but when I look into the help, it says I need to contact Rogers. Any help would be appreciated, just need to have the...

Cannot receive incoming calls since porting 4 days ago

Hello,I signed up with PM on August 27th, 2023 and ported my number over from Fido at that time.After a few minutes, I was able to make outgoing calls from my phone on the PM network, setup my voicemail, and send and receive text messages via PM. I h...

Didn’t get sim

Hey I didn’t get my sim.Been 3 weeks now

Resolved! Cancle the old phone plan

Hi,I had an old phone plan before, I moved to another province a few days ago, so I need to cancel it. But I cannot remember my old account info cause I set autopay. So, anyone can help?Thanks,

Roaming

Im traveling to South America. Is it possible to use it there?

Phone not working

Hi @CS_Agent,My mom's phone is deactivated because the credit card on file has expired. I would like to change it, but when I tried to log into her account, it requires a security code, which is sent to her phone number that has just been deactivate...

$34/month with a 90-day subscription-20 GB Data at 4G Speed

I am currently on the 20 GB Data at 4G Speed for $39 plan and would like to take advantage of the discount offered on a 90-day subscription. My next renewal date is September 19, but the offer is currently advertised as only up to September 5. The sy...

Resolved! problem to login

Hello Today I had problem to login, but finally I was able after 10+ retries.My problem now is when I login , I see attivate your account, but I aleady have a account.Anyways I clicked on activate my account and I am redirect to login, I enter my lo...

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