I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number the first time) is coming us as incorrect. When I try to reset my password, I never get a verification code to my email. I can't request one to be sent through text, as my number didn't port properly and my PM account isn't active, and yet Koodo hasn't been able to port over the number, so it's in limbo.
Can I get some support from PM, to tell me my account number, so Koodo can attempt the port again?$
Solved! Go to Solution.
Is your koodo account prepaid?
This may explain the problem with the phone number transfer and the need for the account number after the pm account has closed but the phone number is not on the koodo account. The prepaid "issue" goes both ways....the phone number has to be transferred between accounts back end....it's not actually being ported out.
Make contact with Public Mobile Customer Support, @Ddenton28
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