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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How long for ticket response

I’ve put in a ticket because my Koodo number hasn’t transferred over and I have no idea if/when to put in new SIM card.

Resolved! is 4G required in Vegas?

Hi traveling to Las Vegas in a week. I want to buy the US Roaming - 1 GB Data (10-day) and the US talk and text roaming package. Will that work well in Vegas, there are some messages saying after Feb 2022 a 3G network wont work. Will I automatically ...

Resolved! What email does public mobile send from

what is the email address sent from so email is not put in my spam?

Resolved! Text notification

Why is my "congrats" message coming at midnight? It use to come at noon and now wakes me up every time? How can it be changed back?

Phone plan will not reactivate

Phone plan will not reactivate even though there are enough funds

Payment/ automatic top up

I didn’t choose to have and additional top up on my plan however I’m always charged of the top up. How can I refund it or stop it? And I just paid my plan however it still says my plan needs to reactivate

Resolved! can i text to a Vietnam phone number?

i have the $15 plan. i tried to text to a Vietnam number. the status shows it is sent and received. but the recipient do not get the message.is international texting means all countries or just some selected?

Data

@CS_Agent for the last two months my data has not been working. All my bills are up to date.

Resolved! Data not toped up on to 12gig

I am on the old 90 day plan with 12 gigs of data. I used all my data last cycle. My plan was auto payed today but the data was only topped up to 5.389 gigs not 12 gigs. Can someone help me with this.

Phone not working?

My phone not working. Cant call out,not getting messages

Paid for a data add-on but did not receive data

I paid for a data add-on and also had to renew my 90 day plan but I still don't have data, has anyone else experienced this or can someone help?

Resolved! Need to deactivate account

Hello I have lost access to my online account. I want to close my account with Public mobile and stop autopayment on my prepaid card Thanks,Ajay

Resolved! US roaming

How long exactly is the 10 day roaming add-on? Is is 10 calendar days including the day of purchase OR 10 24 hour periods?It is now 7:25 pm on April 22nd. If I purchase now, when does my 10 days expire?

Locked out of my account

My cell won't call out or receive calls. I tried logging into my account and itcame up as locked out? What do I do?

Resolved! Number transferred not yet fully working

Hello!I just transferred my number from another provider and activated my service with Public. I can received SMS messages but any calls go directly to the answering machine.Should I wait longer or should a moderator give me a hand?Many thanks,Bisu

Resolved! Wrong phone order

I ordered the wrong phone today. Is it possible to either cancel the transaction or adjust it so I get the correct phone?

Resolved! BMO debit card not accepted

Last year I was able to use my BMO debit card for auto payments. This year I tried to use it but my card does not get accepted. On the payments page, it say Visa Debit Card. My card is Mastercard. Was this a recent change? THANKS

Resolved! Unauthorized purchase on my bank statement.

Hey, I got a bill? Or some kind of withdrawal from public mobile BC of the tune of 36 dollars. It says it was a purchase. My bill has already been paid for this month and the "purchase" is twice that of my bill. Where should I go to resolve this. Tha...

Resolved! I did not receive my order

I purchased a sim card on April 13, 22, order number# 290153 and I did not receive it yet. Can you tell me the status of this order.Thank you.

Resolved! Just wonder why I did not get the AutoPay Reward the last 2 months

I got a $2 AutoPay Reward every month, but last month and this month I did not get it. Could you tell me the reason? thank you

Resolved! Overcharged

Ordered simcard April 8,public mobile charged me two times 56$ and one time must be refund to my credit card account number is: xxxxxxxxxxxxxxxxx

Resolved! E-SIM available?

When Public Mobile will be offering the E-SIM service?

Resolved! Where can I get the monthly bill?

Only see the payment history, tried to print to PDF, but cannot show the account number and owner's name.

iOS 15.4 problem.

Anyone else having issues with the new ios? Apparently moving forward all apple iOS updates no longer support 3G. What happens to us public mobile customers? Is public mobile planning to upgrade their data service? I’m going to have to switch provide...

Payment

Hi I have been charged on my credit card for several months but my phone has not been activated and I have been trying to talk to someone. Thank you

Resolved! Unable to login to My account

I have been unable to login to my account for over a year. Even when I choose the option to forget my password so I can create a new one I get a prompt that says login invalid. How can I rectify this?Thank you

Blocked UK area code not on the list

Hi. Can anyone tell me why UK area code 905 is blocked? It's not on the list of blocked codes.I dial 011 44 905 ------ as an example but the message says it's a blocked code. I pay an additional fee for calls to the UK but cannot call my family becau...

voice mail calls fail

My calls to voicemail fail. I get a "Error performing request. Unknown Error" message. It used to work fine. I made no changes.

Resolved! Promo code 12MONTHS2GB.

When I setup my public Mobile account I used the promo code 12MONTHS2GB. but it has not been applied to my account.

Resolved! reset password

i forgot my password and try to reset it but my email did not work , please help me to reset it.

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