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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No SIM card

I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas g...

Resolved! Unable to use mobile data

I have 250MB of data, however I am unable to use it even though Mobile data is ON. Please have a look at this data issue. My account is Active and Incoming/Outgoing phone call is working well.

Resolved! Plan upgrade did not work

I changed my plan to 15gb for $40 to begin Nov 29,2022 but my plan did not switch over. Need help please to get this resolved

Resolved! 2GO

Never received the Text message for the free 2GO rewards, I was told to wait till Dec 15th but still no message received. Anyone know why?

Resolved! New sim shows sos only

Started new service and transferred number. I accepted transfer from old provider with old SIM still in. New sim wont connect showing SOS only. I have reset network settings, rebooted, reseated SIM, waited 2 hours and more but no improvement

Need a SIM ME LOCK (NP) on a new phone that was sent to me " Stratus C5 Elite"

Need SIM ME LOCK (NP) code

Resolved! Plan change from Black Friday

I changed my plan from a Black Friday sale. The $55 with $20 off. So that means that my bill would be $35. And then I have $7 a month in credit. So my bill the would be $28 plus tax. I was just billed for $54. How does this make sense?

Resolved! the port request, (Transfer from Shaw to Public)

Hi Can you send a port request to Shaw again? I transferred my number xxxxxxxxxxxxxx from shaw to Public, but it's not completed correctly; Shaw's agent told me Public need to request the port again. Thanks.

Plan selection has changed

Hey community, It looks like there have been some changes made to the plan selection in the self-serve. We are limited to what is currently listed on the plans page. I had "scheduled" a plan change to the $55 20GB plan with promo code. I was waiting ...

How to re-activate my phone

How do I re-activate my card with my new credit card?

Data

Hi.I am signed up for a 15 GB data per month on 4G speed plan. Today as well as many other days my data doesn’t seem to work at all. I cannot load any websites on my data plan unless I use my Wi-Fi. I’ve tried resetting my cache on my browser. I’ve t...

SIM Not Allowed Error

I am trying to activate a Google Pixel 7 Pro and I keep getting a SIM not allowed error. Here are some details:- Phone was purchased from someone who had it on the Bell network, but confirmed that it is unlocked.- Phone is from a reliable source - no...

Resolved! Did not get Promotion text

Hi I did not get my promotion text what should I do

Plan was changed without my consent

I recently upgraded to the 15 GB of 4g for 40$ and it was charged on my November bill. I just logged in to check my account and it says my an is the 1g of 3g for 25$ I did not do that so what happend? How do I go back to my 15gb for 40$ plan?

calls

When every someone call me or i call them i can not call them and they can not call me and on my phone on the top right coner it says sos and I have tried to turn of my phone but it still does not work i have taken my sim card out and put it in other...

No service but paid bill

My phone is saying that I have no service even though I have paid my bill and the only way I can get a hold of people is if they have An iPhone and they can send me iMessages but they can’t call me only text but people with androids can’t get a hold ...

Resolved! I was over-charged by Public Mobile

Hello, I got a Black Friday promotion - 20gb at 4g speed plan ($55) w/ $20 store credit for 15 months starting on Dec 14th. I should've been charged $37.29 w/ reward-autopay ($2) applied. However, I was charged $58.76 this month. And th promotion tha...

Resolved! I recently moved to Quebec and my sim does not work anymore

Hello, I moved two weeks ago to Gaspesie, Quebec and since then my sim is giving me problems a lot of times:- sometimes it does not connect to the internet - sometimes it says that the sim is not in the phone even if it is- sometimes I'm not able to ...

Resolved! [Dec 16th] Didn't receive text with Free 2GB and 500mins offer

It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international. Could any of you help me figure this out? I get all texts from Public Mobile otherwise. I've been a customer for a year and I received the ...

Resolved! Tried to change email address for accout now unable to login.

I have had an account for years. I also pay for 3 other accounts for my children. The email that was assocated was not my own because I had already used that address when I setup my son's phone number - your system won't allow the same address to b...

actavation

Resolved! Plan upgrade to 4G

I upgraded my plan from 3G speed to 4G speed but not sure how I confirm it? It shows the new plan 4G on my account but my phone still only shows lte or 3G under cellular. I’m in an area that supports 4G so not sure if I need to do anything else for t...

Resolved! Promo code

need code to change plan

Resolved! Unable to reset my password

I'm trying to log in to my PM account and am not able to do so.. not sure why.... I've recently ported out my number, could they automatically close my account? I still wanted to keep my public mobile account and pass on my account to someone else. h...

Resolved! Calling my cell from the U.S.

I am in the U.S. and I am trying to call my cell phone in Canada to get my voicemail but I am getting a fast busy signal.Should I not be able to call my cell phone from anywhere even though I do not have a U.S. plan as my cell is in CANADA and I have...

Resolved! Re: SIM card

My SIM card is locked and I need a puk code from carrier

activation and discharge previous carrier retaining phone number

Hello yesterday i did as was instructed ..purchased a public sim card ..purchased a plan did everything instructed ..previous carrier did not call or text as mentioned they would do within 2 hours its now 36 hours ...no notification and new phone ...

Resolved! Need help with number port

title says my number stuck with public mobile try to port number over from Koodo postpaid to Publicanyone can help

Resolved! overpayment

why they charge me twice a month the same amount on 17 and 22 from my visa.can somebody check it.it's going like that for months.Do you have any control what you are doing.They only suppose to charge me ones ,monthly fee.

Resolved! increased monthly payment without any change to the plan

Hello, Why is my account showing that I will have to pay $28 in December instead of the $25 that I paid July-November when my plan has not changed?

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