Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have been reading the support messages for about an hour.I have read numerous posts about contacting customer support via private message.But no where does it say what address to use to send a message to customer support.What is their private messa...
New customer. Attempted to transfer number and set up new account via app. Stopped at step 6/6, stating activation could not be complete. Cannot do anything or access anything, stuck on this step/screen. payment has already been taken from my credit ...
Hello,I had my credit card attached as a pre-authorized method, and I am still getting billed even after porting my number away from Public.How do I stop getting billed by Public?
Hi,I shared my link with a friend and received a text from Public saying I just added to my Refer A Friend Reward. That was one week ago. The credit has not appeared on my Rewards page. Any advice?Thanks,Amy
I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit ...
I've been trying to change to this plan for a while and while my sibling was able to switch all of her family to it, it doesn't show for me and we live in the same province! I'd like this plan. I'm also wanting to switch my husband to public mobile a...
I am travelling ot Europe in march for 10 days. Do I need to do anything extra to have the use of my phone? Travelling with a group and need to be able to stay in touch easily.Many thanks.
Hi, Recently (since early December) I have been experiencing dropped calls. This is true for others that are on Public Mobile (such as friends and family). My significant other experiences this more than I do, where she may have 3 dropped calls in ...
Hi there - looking for help from a moderator. I’ve activated and gone through the porting steps back in mid December 2023, to move my number from freedom to PM. After checking with freedom over their support over two weeks ago, they mentioned the por...
Hi All, I purchased a PM plan in the past few days switching from my current carrier, Fido. Is there any action on my part needed to cancel my current service with Fido once I activate on PM? Thanks!
I’m having trouble porting my number. I’ve been trying for over a week now. I also can’t “submit a ticket” to talk to anyone. At this point I don’t know what to do. Anyone have any suggestions?
I am new to Public Mobile. I cannot get passed the eversafe id trying to send me an SMS. There is no option to send an email instead I have reset my password multiple timesI've let it time outI've hit resend multiple times. I've unblocked all the blo...
I just got a private PM message from @Frank52 requesting that I enter him as the person who referred me to sign up to PM (plus he provided a $10 discount code). This doesn't seem appropriate (he is a spammer). I reported him (it) to PM Moderator.
Help - Payment was 2:00 A.M. not enough funds in reloadable credit card. Forgot to top it up.Called this morning, PM gave option to pay by credit card or voucher.It didn’t allow payment by credit card. So I paid (I thought) for credit card voucher.Ac...
hiWe recently switched over from freedom mobile and ported over our number with no issues to public mobile. Everything seems to work fine except for when we try to receive calls from other people. The calls on the iphone 12 pro max get forwarded to v...
Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number
I am sure this has something to do with the decommissioning of the 3G network in the US but I have been travelling in the US for the last two years using PM roaming without having any issues making phone calls. But all those trips were by car. Recent...
I have submitted a couple times of the request to transfer my previous phone number to Public Mobile during past 6 days. Nothing happens. No response after submitted tickets as well. Terrible customs service in Public Mobile.
