Community

Anyone able to use the self serve portal today?

Either never loads, or partially loads or when I get lucky, fully loads. Then you try to add and add-on and says you there is no valid payment - even though it charges my CC on a regular basis. So I add my card info again and it saves it but the shop...

No network. SOS only

I switched to public mobile yesterday and it was working. However today, I only see SOS. I tried all the trouble shooting instructions on the website and nothing is working. I also tried to create a ticket multiple but the website won’t load.  Anothe...

subscription not activated

I'm in the process of setting up my new account. I am trying to port my number from my Telus prepaid account. But I'm stuck on step 6. It says "Subscription not activated" whenever I log into the app. I have a physical Public sim card which I haven't...

Had trouble log into my account

Hi,I had trouble to log into my account and update my email address. Is there any people can talk to customer or in store service. 

Porting from Koodo

We got stuck on the last step when creating our new account. Trying to port a number from Koodo prepaid. 

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Stuck on "Checking session" when logging into portal

Hello PM Community,I am a legacy PM user and am having difficulty logging to PM self serve portal.  I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving. Would appreciate any help!T...

U.S. roaming calls not working

Nov 6 I bought the $30 U.S. roaming plan for talk, text and data.  Before leaving Canada I upgraded from 3G to 4 G. Roaming Text and data were fine but any calls would immediately drop.  I tried calling local numbers I tried numbers back in Canada, I...

As I moved from Kudo, my cell phone number suddenly changed..

@CS_Agent Hi! I just joined the public mobile today but I found that my cell phone number suddenly changed.I need to use the same phone number before.Can I get the help from CS team? Thanks.

Still can't login to activate to $34 40GB 5G plan.

It has been over 4 hours. Still can't login. A few times I've been able to get started logging in, but eventually it give some error message and dies, and I have to start over again. Same thing I guess I said three hours ago, but I assume they will l...

Login never logs in

I'm trying to make a payment, but when I login, entering my correct username and password, and providing the correct 2FA code, it then lags on the next screen with the spinning thing, sometimes saying "Checking Session", finally ending with a black s...

Transfer number from CTExcel to PM

In the transfering  number processing, the previous service provider CTExcel is not on the list. And CTExcel only provided the PIN for transfering instead of account number.  I tried to contact the CS_agent by private message, but no one responded my...

Cannot Login Account

Tried for 30 mins and cannot login my account still

Can I cancel my subscribe and get my money back?

Can I cancel my subscribe and get my money back? Because I did not receive my SIM card for 10 days, I am losingmy patience. 

Upgrading Plan

I cannot get into my account to upgrade my plan.  I get into the first page where It says Welcome with my name.  But when i try to add a plan it asks me to register.  I have been with public mobile for a few years. 

unregistered sim

Signed up this morning, received email that all is good. Phone is still showing "unregistered sim". Tried removing and re-inserting sim. No change. No service. Restarted the phone several times. No change. No service. Very frustrated. Public Mobile a...

Updated $34 5g plan

Public Moble should upgrade all recently subscribed $34 5g 20gb accounts to 40gb behind the scene so we don't have to change it online at the same day. If you promote the 20gb as Black Friday sale earlier and then raise it to 40gb today, you should h...

Problem activating new service

Hi there,Trying to get my wife onto Public Mobile and having a really difficult time getting her activated on an e-SIM. There have been error messages all the way through the process, and now we are stuck, which is why I'm posting this from my accoun...

7B1, your phone is not activated... voice message when trying to place outgoing calls

Hello SupportFor about 48 hours I am no longer able to place outgoing calls, receiving an auto message saying 7B1, your phone is not activated ...".I am able to get incoming calls, SMS service is working both ways, and access to PM data network is al...

Website still not working.

Its coming up on the 3rd month, and I still can't login to the website to pay my bill. Yes I tried delete cookies, I even tried all the different browsers no extensions, I tried different ISPs. This is getting frustrating that I have to contact suppo...

Refunds and cancellation

Would like to please cancel and get refund as I have been trying get some help to swap eSIM to a physical SIM and it seems no one is responsive enough. May I please get my refund back. Thank you 

cancel

cannot login to cancel. Eversafe is stuck loading