Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! the 2022 holiday bonus, Free Holiday 1GB Data extra for reward portal

Hey everyone,I just recently got the TXT message for the holiday gifts from PM, the 2GB data, and 500 minutes of LD minutes, it has automatic update to my account. But the Free Holiday 1GB Data, it needed to add manually from the reward to redeem the...

Resolved! 40/month plan and refer-a-friend $5 bonus

Hello I was hoping to take advantage of the $5 refer a friend bonus for the 40/month 15gb plan, but I can't find it anywhere. Where is a link to that? My friend would like to sign up today if so. THanks

Resolved! texting problems

I am in Mexico and can't seem to send or receive any texts

Resolved! Internation minutes

I added 300 International minutes onto my account on 11/28/22 but they have not been added. When i try calling the UK it says i have no minutes left.

Resolved! my number did not port correctly how do I get someone from PM to complete this?

My old provider says I need the porting department from my new company to co

Resolved! SIM Card Order

I have ordered 2 SIM Cards on November 18th and they still haven't arrived. I don't know where they are because I don't have a tracking number. How do I know if I am going to get them?

Resolved! Plan changing doesn't apply!

HelloMy plan was supposed to be changed on Nov 25 to 4G speed 15G. But no change is happening so far on my account and my card has been charged for the new plan. Thank you

Resolved! get support

I got a text for a cyber promo and would like to use it. I have been having problems logging in. Its to upgrade from 3G to 4G 20 GB. Please advise. If someone can show me how to get into my account to do this. Thanks

Resolved! Cant get Holiday Rewards

About 1 year ago, i accidentally unsubscribed to promotional emails/texts through public mobile. The only texts/emails I receive is when it lets me know when my bill is due. (Sidenote: My GF is also with PM and is subscribed so she gets all the promo...

Resolved! Submit a Ticket to a CS Agent

How does one do this simply?? The problem is you seldom do it so when you have to, you can't recall.It shouldn't be this difficult. It's a real turn off for sure. Too much time is wasted trying to get an answer to your account.

no calls go through

Hi there, I have a paid PM plan for 3 years and have been using the same SIM card. Recently, I can't seem to get any calls through and there's no network connecting in my phone even when the PM plan is paid and active. I have tried the SIM card on a...

Can not recivce any txt msg

Hi all, I can not recivce the txt msg. I turn on/off for the imassage, using airplane mode. but still not working. I can send oout the txt. Any suggest? Thanks

Resolved! Bonus

Will I get a message to add the bonus data and international calling before the 15th of Dec?My wife already received her invitation.Public mobile is the best.

Resolved! I got double charged on Nov. 11th 2022

Hi there, my name is JIANFENG xxxxx, my public mobile phone number is 647-xxx-xxx, I noticed that I got double charged on Nov. 11th, 2022, both transactions charged my exactly 13.56 dollars from my account, can you help to check? SincerelyJianfeng ...

Resolved! Any way to reactivate a suspended account after 90 days??

This question is regarding my husband's public mobile account. He travelled outside of Canada and even though his account was preauthorized for charge, for some reason payments did not go through. So, his account was suspended. and because he stayed ...

I put funds on account and still saying suspended

I put funds on my account and it is still saying suspended!? This happens every month. I then went to my account to see what was going on it said a valid password I've had the same password since I've had this phone for 2 years. I've changed my passw...

Resolved! Data issue

I just opted for the holiday give away 2gb data . System texted me 2gb applied to my account.But I do not see that in my account, please help me on that

Resolved! Locked out

Since I’m in a different country traveling my account wants to verify it’s me. But I can’t verify it’s me because I can’t get a SMS here and I can’t get an email either because my email is locked on me since it thinks it was hacked from signed on in ...

Resolved! Roaming

Is there roaming service in Israel?

Resolved! I forgot what email I used to open this acct

Is it easier to have someone contact me about my log in information. Or to simply open a new acct ? Would. I be able to keep the same number

US Roaming did not work

I bought 10 day US Roaming on 23 November 2022. It didn't show up on my account. When I arrived in US on 27th, roaming did not work at all and my account did not show the add on. I bought the 10 day US roaming again on 28th November. Amount is charge...

Resolved! Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

I got email from public mobile , for a text message I get between Dec1 and Dec 5 --I need to reply "YES" to get extra 2gb of data for free and 500 free international calling.Has anyone received a text message from public mobile?

Resolved! 500 mins. international LD calls

Hi there, is the 500 mins. international LD calls only applies to calls to U.S. (not literally "international" calls)? The reason is that I'm interested in making calls to Hong Kong. Would I be able to use those 500mins. bonus LD calls if I call LD t...

Resolved! How do i reactivate my promotional offers

Resolved! Messed up my promo?

Signed up for the $20 discount for 15 months so should be paying $35 plus tax per month. So why did I get an email showing this today? Selected Plan: $55.00Promo - $-20.00Total Paid: $75.00 Plus Tax. Tax varies by province. What is with the double...

Data Did Not Upgrade/Renew

My account was paid on the 2nd of December and was supposed to be upgraded to 15gb on 4G. But it didn’t and my account is saying that I’ve used all of my data already for December already. How long does it to update online? Or show in my account?

Resolved! Accidentally deleted text with holiday more is merrier offer

Can I just text YES2 to 4911?

Is there a limit to how much you can add to my account?

I am wondering if there is a limit now? Considering I have not been able to add any funds to my account at all. I been messing around with it in add ons by selecting like 11111111111111111111111111111111111111111 many of 1GB of data that made it erro...

Do not have email from years ago for account

I cannot get into my account to change my plan because I do not have that email no more.

my phone is not working in us. i bought add on

hi. i have bought a canadian plan for $15 and a add on of $15 for unlimited us roaming talk and text. why doesnt it work? is it beceause it is a 3g plan?

Community

Forum Posts