[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
10GB for $29/month promotion
Hello,I received a text from Public Mobile saying that I have a promotion for 10GB of data for $29/month, how do I know the fine print of this offer - does it expire after one month and then I have to pay an increased price? And how do I know if this...
Resolved! How do I verify my EverSafe if my old sim is not active anymore
I have ported my number from lucky to PM without doing the EverSafe. Now that I am trying to log in my account and the system says it will send a code to my phone, which I never received in my new sim. I am guessing it somehow still sends the code to...
Rogers Conversion - No Confirmation Text
Hello, I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?
Resolved! iOS app and website won’t load account
On both iOS and website, I can login ok. I get the text confirmation, enter the number etc. But the all I get is the … loading screen. I’ve just left it for a long time (10 minutes) and it never loads. I’ve tried different networks, different bro...
Resolved! 5G versus 4G plans
So I want to move to a plan with faster service and 40gb of data, but the plan that has this is a 5g plan for $40. I only have a 4G phone, would I still get 4g service from this 5g plan? Also, would loyalty stuff transfer to the new subscription?
Resolved! I am existing customer, I received this offer message from public mobile on my 2nd Mobile number.
I received this offer message from public mobile on my 2nd Mobile number. I want to know is a legitimate offer, because I am unable to find this offer on the Public Mobile website.Can I get this offer on my both Public Mobile numbers or just the one ...
Resolved! 5g network
Is there anyone using a 4g phone on the 5g network (i assume you also subscribe to a 5g Public Mobile plan)If yes, how is it working for you.
Sim card
I put my SIM card in my new phone but says carrier needs to activate the phone? What happens to simple days where I just moved my sim card
Resolved! What happened to the reminder notifications that your bill is due????
What happened to the reminder notifications that your bill is due????Super annoying that they don't give a heads up and they change the date all the time. Is there a way to turn it on?
Resolved! Friend trying to set phone up on public Mobile
Friend trying to set phone up on public MobileHe says the last step to finish his phone set up for public mobile subscription... he has to go on line to google play and download Public Mobile app but his phone must be to old for app we see app but ...
Not receiving texts or voicemails after swapping to another sim card.
I may have an uncompleted transfer, but I never received the message for the confirmation. I put in the right IMEI number details but then PM told me I put the details in "wrong" and that an associate would reach out. For reference I'm porting a numb...
Customer loyalty
I have been with you guys for a few years now and also as of November 2023 am also paying for a second monthly service plan for my teenage daughter. On my account I have received 3 separate FREE LD MINUTE PACKAGES over the years totalling 1400 minut...
Close account
How do I close the account of a deceased customer. I am the executor of the estate
Can’t call wife, also on public mobile
She has a US add on and I am not permitted to call her. What’s going on?
Service Cancellation
I cancelled my service with public mobile 6 months ago and noticed that they are still taking money from my account every month. I never noticed it until today because I don't generally look at all of my transactions. It even shows when I log in th...
Offer for new activations only
I noticed public mobile has a good offer for new activations only. I was wondering if anyone has had any luck with getting one of these promotions on an account thats already opened (i activated just a few months ago), by messaging a customer servic...
Resolved! Upgrade offer
I've received a text offering an upgrade. If I accept do I keep the loyalty and subscription rewards I currently have?
change from eSim to Sim
Hi,I accidentally chose esim instead of sim when purchasing the plan. I have not activated yet, and I wonder if there is a way to switch to sim.Thanks.
Resolved! Can’t activate phone
How to I switch my phone from Telus to Public after having a problem with the first attempt to transfer?
Connection
I am not connected to. WiFi. I cannot access my confirmation code sent to my cellphone
Porting From Telus
Good Afternoon, I am trying to port my number from Telus. I missed the 90 minute window on the text, how do I request public mobile resend the request? Thanks,
credit card information
My friend has been trying to update her new credit card expiry date for the past 2 weeks! It will not take. What is going on Public Mobile?? She is an older woman and has no phone service. Feeling bad that I referred her to Public Mobile at this poin...
Sim card did not arrive, no order #
Sim card did not arrive, no order #
Sim
My daughter lost her phone, she didn’t get the pin when she set up her eSIM, we can get a sms sent to the lost phone. We set her up with a new public mobile number and eSIM but we want to cancel the original but can do it without the pin or without g...
Resolved! Help
@CS_Agent help my son has been locked out of self service account. Followed all steps and nothing is working. This has been almost 24 hours.
Port Out - No Authorisation SMS Has Been Received
HiAttempting to port out my number and have NOT received an authorization SMS message from public mobile so I can proceed with the port.
CAN & USA
What does it mean $55 for 90-days subscription?
Add- on Roaming data
How to get a refund on add on data roaming? Mine doesn’t work in Mexico.
