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My bills are auto paid monthly. On 12/9/2023, My son asked me to pay his outstanding balance of $8.96 with my Visa. Jan 3, 2024 a charge came in for $33.60 which was for my son's phone as he forgot to remove my banking info (which was fine) and my ow...

I paid US roaming - talk & text in June 22d but did not work.  How do I get a credit for it or a refund?  Trying to get hold of a customer support agent is driving me nuts.  I'm going in circles since June 23rd & can't find support.