US Data and Roaming

[ALuis]

I recently travelled to USA and purchased data and roaming coverage from Public Mobile.   Neither services worked while I was away for 4 days.   I have already reached out to Public and no response to date.   May you please advise as I paid for services but was not able to use them whatsoever.   

Regards,

A Luis

[hTideGnow]

HI @ALuis 

you tried to connect manually for both T-Mobile and AT&T?  one of them should work

make sure you are not using 5G, set to 4G or LTE, and of course, data roaming need to be enabled on the phone

[computergeek541]

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@ALuis wrote:

I recently travelled to USA and purchased data and roaming coverage from Public Mobile.   Neither services worked while I was away for 4 days.   I have already reached out to Public and no response to date.   May you please advise as I paid for services but was not able to use them whatsoever.  

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Sorry, but posting a message here is mostly the same as talking only to other customers. You'll need to wait for the response from a customer support agent.  I'm assuming that when you said that you have reached out, that you've already opened a ticket or sent a private message to CS_Agent?