[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Number won’t port
I’m having trouble porting my number. I’ve been trying for over a week now. I also can’t “submit a ticket” to talk to anyone. At this point I don’t know what to do. Anyone have any suggestions?
Resolved! How to change phone number
How to change phone number I don't see in my account?
Cannot receive sms from eversafe id
I am new to Public Mobile. I cannot get passed the eversafe id trying to send me an SMS. There is no option to send an email instead I have reset my password multiple timesI've let it time outI've hit resend multiple times. I've unblocked all the blo...
PM spammer - trying to get referral credit
I just got a private PM message from @Frank52 requesting that I enter him as the person who referred me to sign up to PM (plus he provided a $10 discount code). This doesn't seem appropriate (he is a spammer). I reported him (it) to PM Moderator.
Help - Payment - thought I bought a voucher from PM - but just added money to account
Help - Payment was 2:00 A.M. not enough funds in reloadable credit card. Forgot to top it up.Called this morning, PM gave option to pay by credit card or voucher.It didn’t allow payment by credit card. So I paid (I thought) for credit card voucher.Ac...
Resolved! Iphone 12 Pro Max (sim card) unable to receive phone calls
hiWe recently switched over from freedom mobile and ported over our number with no issues to public mobile. Everything seems to work fine except for when we try to receive calls from other people. The calls on the iphone 12 pro max get forwarded to v...
Resolved! Number not porting
Needing customer service phone number. Number hasn’t ported in over a day and I am unable to login to my account because one time code is not being sent to my phone number
Resolved! Unable to make phone calls in US airports.
I am sure this has something to do with the decommissioning of the 3G network in the US but I have been travelling in the US for the last two years using PM roaming without having any issues making phone calls. But all those trips were by car. Recent...
transfer phone #, Terrible customs service
I have submitted a couple times of the request to transfer my previous phone number to Public Mobile during past 6 days. Nothing happens. No response after submitted tickets as well. Terrible customs service in Public Mobile.
Resolved! USA roaming only partly working
Hi,I have a USA Roaming Data Talk and Text 15 day package. It is enabled in my account. The data roaming is working fine. However, I am unable to call or text on the roaming package. My status says I have "-1 messages left" of unlimited Txt and "-0.0...
Customer Service
I’ve been trying since Friday to get help from customer service. I can’t submit a ticket it has an error message. I cleared my cookies and history, still not working. Is there no other option? If I enter a message who do I send it to? I tried CS...
Resolved! Phone in SOS
Got a SIM card and ported my number. Porting didn’t work for days so I changed my number to a different number but my phone is unable to make or receive calls and I cannot use any data. Please advise if there is a way that I can talk to a human to re...
Re: Subscription expiration
I have exactly the same issue. My phone just stopped working. My profile says my subscription expired a couple of days ago, though it has been working on automatic payment for several months, and I did nothing to stop it. I am nowhere near my usage...
number transfer/port from Virgin not working!
I tried to transfer my number from Virgin and it's been 2 days I don't have any service! Help!!!
Port number in from Jodi prepaid
Can’t submit a ticket. Just says error. How do I talk to someone. Trying for days. Sent email to agent like they said days ago. No answer. I feel like just canceling subscription and get different carrier. Too much effort.
Selecting a number
I want a specific phone number, how do i I find if that number is available!?
Extra charge on my credit card
This month there was an extra $43.00 charge on my credit card . I live in BC and this was listed as Self-Ser Edmonton. Tried to submit a ticket for a customer service agent but it just kept giving an endless “loading” message. Any ideas?
Resolved! Customer service Agent - please
How do I reach an agent about my Sim card issue. I need to speak with a human being.
Voice issues when I call someone
Hi,So others on the line have been complaining about my voice sounding garbly on the phone, but when I hung up and tried calling again, it sounded fine. Does anyone know what might be the cause?
I need HELP ... my phone is Not working at ALL
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...
Resolved! did not receive a sim card
Hello,I paid already for one month of cell phone service in December, but you never sent me a SIM card. I cannot have your service without a SIM card. Send the card.
Resolved! Upgrade limited time, subscribe to a 4G 30GB plan for only $29/month
hi dear PM CSI manage four plans for my family. We are currently in the 0.5 GB $25 3G plan and I'd like to update all plans to the: For a limited time, subscribe to a 4G 30GB plan for only $29/month.* Offer ends Jan 9th.Unfortunately, we are NOT new ...
tranferring my phone numebr
I was transferring my phone number to the public from Fido but I couldn't reply "'yes" to confirm transferring my phone number to Fido because I lost my phone and I was planning to move to public after all.when I try to log in to public my account, i...
Resolved! Contact agent
How can I reach an agent I privately messaged an agent it's been an hour and no one respond.
Do not have full access to my account and Telus improve the Chat-Bot!
Hello:I still haven't heard from Customer Service about having an activation fail (different issue).But what is disturbing is that I cannot fully log into my account. Due to the whole PM activation fail and subsequent non-support, I no longer believe...
Resolved! Number transfer
How to transfer a public mobile number to another public mobile account?
Resolved! Extra credit for Interacting
Hi, how does the community interacting discount for a bill's total cost work exactly? Curious to know if anyone has been eligible for that discount and what did you do to become eligible?Thank you!
number transfer
I had just attempted to do a number transfer and only issue I have found so far is unable to receive call(directly to VM), I did do the same thing with another phone and that has no issue, was just wondering if there was a way to start the activation...
