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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2044 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30264 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42030 Views
  • 185 replies
  • 29 Bravos

Resolved! forgot user name and password

Dear Moderator,I am helping my family member to find out her username and password.Also the email that associated with her phone number will help.All she has is her phone number and she could not access her account.;she could not make any monthly pay...

stanlam by Great Neighbour / Super Voisin
  • 518 Views
  • 3 replies
  • 1 Bravos

My internet

My internet doesn’t work I want to talk with a agent as soon as possible 

Alessandrok by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 1 Bravos

Resolved! New plan added

I do not want to get the plan that activated right now, can you please decline it? It is just activated and I do not want this plan.

Mhossei2 by Great Neighbour / Super Voisin
  • 382 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

Hi I just want to know my payment was the 13th of each month slowly it kept on going down now my payment is the 3rd of the month 10 day earlier WHY? Thank you   Vlado

Resolved! Payments

Hello there Public Mobile..... My payments are always $19 and now I'm getting bills for $28+....  for months now .....  I want to know why ....  I have been with Public for 5+ years and I'd hat to see this all go.... 

AdamLove by Great Citizen / Super Citoyen
  • 2520 Views
  • 27 replies
  • 0 Bravos

Resolved! change plan

My plan was supposed to change Jan 10th, 15 GB 4G and it is still at 5G and 3GB,What is happening

CMartins by Good Citizen / Bon Citoyen
  • 548 Views
  • 4 replies
  • 0 Bravos

Resolved! Min wrong

I logged in to see how much money I had left on my account and the usage says I have 25 min used. Today my  plan reset and the last call I got was 2 days ago. I haven't made any calls from my cell since Last Wednesday.All inside Canada. Last cycle I ...

Screenshot 2023-01-10 153630.png Screenshot_20230110-153510.png
viccallan by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! CPO Phone $30 Credit

Hi.I purchase the phone during the black Friday sales and within the time eligible for the $30 credit for future 6 month which the credit will start applying to me on/after Jan 5, 2023. I haven't see any update or credit to my account. Did anyone els...

Meowington by Great Citizen / Super Citoyen
  • 447 Views
  • 2 replies
  • 2 Bravos

Resolved! Credit Card Removal

Please remove my credit card info. The system won’t allow me to do it, I was just able to stop pre-authorized payment. Please delete my credit card information. Thank you.

myfactbook by Great Neighbour / Super Voisin
  • 634 Views
  • 4 replies
  • 1 Bravos

Resolved! activate not going good

try activate new  yesterday and unsuccess my Ooma voip not release my number

moca93 by Great Neighbour / Super Voisin
  • 619 Views
  • 3 replies
  • 0 Bravos

Reset password

Nothing works, getting really upset I can't use my phone.

lcapo64 by Great Neighbour / Super Voisin
  • 423 Views
  • 5 replies
  • 0 Bravos

Resolved! I need help

Can I speak with someone real? I pay 45 but the account didn't take the money now I have no phone.

NathanB1 by Great Neighbour / Super Voisin
  • 752 Views
  • 8 replies
  • 0 Bravos

Resolved! Reset password

I forgot my password to sign in my account and it's not sending my the code to reset

lcapo64 by Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 0 Bravos

My 4G plan

Why does my upgraded 4G plan still operate in 3G only?

Benwyllie by Great Neighbour / Super Voisin
  • 327 Views
  • 4 replies
  • 1 Bravos

Resolved! Sim

If I lose my phone and SIM card, is there a way to set a new phone up and not lose my phone number?

Resolved! Please help me find out who is my phone carrier!

My phone has a problem and the customer support for it has a page where it requires me to choose from a list my phone carrier. Public mobile is not on the list but as far as I know it uses Telus network and on the list there are Telus Mobility and Te...

RossRoss by Great Citizen / Super Citoyen
  • 1710 Views
  • 19 replies
  • 1 Bravos

Resolved! not receiving calls

i switched to public mobile about 2 weeks ago and cant receive calls, I contacted my previous provider and they told me it is an issue with porting the number on public mobiles side of things can someone please send me a link to talk to someone in pu...

Resolved! Plans

So I noticed today plans seems to have changed across all Carriers today and the confusing part is on pm there’s 3 4G plans caught my attention first one is 8G for $50 x3 points $7.50second is 20G for $55 x3 points $5.25Third is 15G for $60 x3 points...

Handy1 by Mayor / Maire
  • 806 Views
  • 8 replies
  • 1 Bravos

change credit card information

have to change the autopayment information, but after sign-in, could not get verification code because the email address is no longer available. need help. and the *611 failed 

Jennyhong by Great Neighbour / Super Voisin
  • 702 Views
  • 6 replies
  • 1 Bravos

Resolved! unregistered sim \ no network connection

just spent the past five days trying to connect to Public Mobile. i've tried everything suggested to me through Community but nothing is working. i keep getting errors \ unregistered sim and no network connection.what is the problem? 

Trevor55 by Great Neighbour / Super Voisin
  • 735 Views
  • 5 replies
  • 1 Bravos
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