@Packy666 I checked https://www.telus.com/en/on/outages but it doesn't show any outage for Ontario. However, Telus usually does not update that page very well for Mobile issue
Do you have any friends using Telus or Koodo or Bell or Virgin or Lucky? They use the same network towers and they should have the same problem if it is a network issue
And try to reboot the phone first
Still not work, then try to reseat the sim card
Better to try your sim in another phone
If you want, you can open ticket with PM CS agent, but they might not reply quickly
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
