Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I made an account for my niece with a new number on Public Mobile in early September to get the 2 gig bonus.This evening October 21 I went on the account and ported her Lucky Mobile number over as a changing of number. Now her number is transferred a...
I have just joined Public Mobile and tried to port my number from Bell but I received a messsage that there was a problem and someone fromPublic Mobile would contact me. I now realized I used my wrong Bell account number for verification ( I used by ...
I just received a message welcoming me to USA and informing me to add roaming although I am not in nor near the USA.How would it pick up USA towers? And will I be charged for this somehow?
Haven't been able to login for quite sometime. Almost immediately after the login page loads an error message appears under the password box. It looks like script/code that would be part of the backend of the website. This is without entering any log...
HiCurrently on autopay and my account renews on the 15th of every month.Planning on snowbirding early December to March. How do I SPECIFICALLY suspend my account and reactivate (within 90 days) to ensure that I do not lose my phone number. I need ver...
My plan is 2gb data on a 3g network. It’s up in two days but I’m out of data. Unless I’m in WiFi I cant send or receive a text. Why? My plan says unlimited text, picture messaging and calling. I understand not being able to use apps that need interne...
Hi, I'm currently on "My rewards" on the 3G plan, but I notice I can switch to the 4G plan for the same price ($40). My question is this ... if I switch to the 4G plan, will my reward plan switch to "Public Points"? I'm currently getting $6 off per m...
I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?
I tried porting from Rogers. When I answered the SMS text with their SIM it did not go through. I switched to Public Mobile SIM and was able to respond. They never got it and my account is still open, my PM plan only half working. I do not have the R...
Hello Guys,Hope you are well. After updating my mobile ,public sim is not working at well. So I want to switch from public sim to another sim. Can anyone please tell how will i stop using the sim?
Hi there, I'm trying to port(transfer) my number from public mobile to freedom. I switched to freedom because they have a recent promotion for a plan I like. During the port process, I provided the wrong public mobile account number. I was able to sw...
I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem...
Hi,I received a notification stating that I had reached 95% of my data limit. I checked my account and noticed that there is a strange data usage happening at around 12:24 to 12:28 am.Oct 15 33.35 MB at 12:28 amOct 16 126.62 MB at 12:24 amOct 17 2.44...
Expecting a call. I had two of these contacts in my Contact List. Contact information was correct for each person.Incoming call identified as another from my Contact List. Why? Attempted resolve strategiesrestarted cellchecked Caller ID was onReviewe...
I still keep unable sigh in to my account. Even I tried close every windows about public mobile, use the computer and wait for use the computer service next day. Shows email or password is incorrect, try later. Need help for renew the credit card exp...
Hi I would like to know if anyone has used roaming in the US recently as I understand they are removing their 3g networks, and I will be in California - Arizona - and Nevada next month and would like to know if it will work for me?Thanks
Hello, So my daughters phone currently is unable to text my phone number for some reason. Would there be a specific reason for this? Her phone is the one with public mobile and mine is with another company my work pays for.
Hi,I wanted to transfer my son's phone to PM and so need a SIM. According to this page: https://www.publicmobile.ca/en/qc/store-locator, it says:Need your SIM today? Find a participating TELUS or Koodo store near you to buy a Public Mobile SIM card t...
Because I'm struggling to find a way to get a Canada/US version, I am looking to purchase the global version of the Asus Zenfone 9. https://www.amazon.com/Asus-Zenfone-128GB-Factory-Unlocked/dp/B0B87DNLKG/ref=sr_1_4?crid=2866LMK340S9Z&keywords=asus+z...
Hi I'm trying to pay for my plan and I cannot login to public mobile. When I enter my username and password and click login it tells me the page is no longer available? Please help
I can't seem to access my account. Whenever I enter my information and hit "sign in" the website takes me right back to the sign in page. Anyone else experiencing this?
So I m having a bit of an issue, my phone was cut off yesterday because I forgot to input my new CC details when I changed my CC, my fault. When I went to log in yesterday I realized I forgot my Public Mobile account password, so I did a password res...
I've redeemed 5 points for ADDON-200 MB Data and i received a confirmation e-mail on October 19 that it might take 24 hours for it to take effect. I haven't used my data since then as it was turned off and am using wifi only. Checked my account today...
