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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22050 Views
  • 181 replies
  • 24 Bravos

PM Text pay due date wrong?

Anyone else receive a pm text saying the payment is due way earlier than it should be? I paid my plan not to long ago but the text I just got today says it's due on the March 1st. Self serve is showing the due date mid March though.This has got my an...

SynnSalvator by Good Citizen / Bon Citoyen
  • 505 Views
  • 3 replies
  • 0 Bravos

Wrong billing date

I just received a text saying my payment is due on March 1st, but it's not due until March 17th. Has anyone else received this text? 

starrdowney by Great Neighbour / Super Voisin
  • 735 Views
  • 5 replies
  • 0 Bravos

Resolved! text msg from public mobile "due for payment"

I received a text msg from public moblle payment due on March 1 in the next 2 day, where as when I logged into my account, payment due date March 25 with remaining data 998.27 to be used.   What went wrong???  anybody knows

annie0630 by Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Should I remove AutoPay?

I'm on a 3 month plan I pay my bill on the 10th of this month and I just received a message from Public Mobile that my payment is due on the 1st of March. Any help is much appreciated  

2Complex by Good Citizen / Bon Citoyen
  • 810 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment due

My payment is due Mar 20 and I just got a text saying it was due March 1st. What’s up with that?

Sharon4 by Good Citizen / Bon Citoyen
  • 1258 Views
  • 13 replies
  • 2 Bravos

Resolved! International

I understand I have international text in my plan which means I should be able to send and receive text messages as I want but Will I get roaming charges if I simply carry my phone in the United States ??  I'm wondering if I need to have it in Airpla...

chukboy by Great Neighbour / Super Voisin
  • 962 Views
  • 8 replies
  • 0 Bravos

Cannot make or receive calls

I recently switched my sim to another phone and now whenever i try to make a call, it says i dont have access to international calling even though I am calling canadian numbers. Everything worked well in my old phone and I was able to make calls but ...

arshvij by Good Citizen / Bon Citoyen
  • 683 Views
  • 14 replies
  • 0 Bravos

International Calling?

Hey guys, I see Lucky Mobile offers identical plans and prices to public however they have a phone number you can call for help and also offer International long distance plans for europe and asia. I like that Idea for a lot of my foreign workers her...

Resolved! Pausing an account

If I pause an account(less than 90 days) do I still maintain all the loyalty dollars(auto pay, referring friends, etc) that are deducted each month when I reactivate my plan or do I lose them and I need to start over?

largo by Great Neighbour / Super Voisin
  • 774 Views
  • 7 replies
  • 0 Bravos

Resolved! Mystery outgoing calls on usage history

Hi,I got my phone this evening from London Drugs. I got a new phone number.I am on the $15 plan. I get 100 minutes of outgoing calls. Incoming calls are unlimited.When I looked at my usage history it said I used up 15 minutes. I thought that was odd,...

JoyLuck by Mayor / Maire
  • 4426 Views
  • 13 replies
  • 2 Bravos

Resolved! Do I need to turn off my phone(s) during the number porting process?

I'm currently using 2 phones right now.One is with my old carrier (Telus Prepaid) and the other is with Public Mobile.For simplicity, I will refer to them as the Telus phone and Public Mobile phone.I have already successfully activated and tested the...

andy123 by Great Neighbour / Super Voisin
  • 1418 Views
  • 11 replies
  • 0 Bravos

Resolved! No Data or Internet

So whenever I leave the house I get no signal, can't browse the internet or receive whatsapp texts. So I suppose only wifi works. Wondering if this is because I went over my limit?Using a Xiaomi A1. Any help would be greatly appreciated!Thanks,-Hecto...

OKJoy by Great Citizen / Super Citoyen
  • 1148 Views
  • 7 replies
  • 0 Bravos

plan won’t reactivate

I have $59 in my account and I'm trying to reactivate my plan which is $50 and ievery time I press reactivate plan it keeps saying to put money in my account

lulu2006 by Great Neighbour / Super Voisin
  • 656 Views
  • 4 replies
  • 1 Bravos

Resolved! Data Usage on the $15 plan - paying with vouchers

Hello,Newbie here. I am currently on the $15 plan using vouchers to pay. I am not set up on auto pay, therefore I do not get the bonus 250MB per month. I am assuming that I am restricted from using data on this plan without autopay.  My questions are...

JoyLuck by Mayor / Maire
  • 941 Views
  • 7 replies
  • 1 Bravos

Initial activation fee

Hi, I've signed up for the $25/month plan. I was charged $28 on my credit card while I see the charge is supposed to be $25 in "My Account". Which one is the correct charge? My husband signed up at the same time and was charged $25 for the first paym...

Shuchen by Great Neighbour / Super Voisin
  • 706 Views
  • 5 replies
  • 0 Bravos

Resolved! PM text massage

Every month I got a message before payment due date, and one after. but neither told me how much money have been charged from my credit card. If I want to know, I have to go to self serve account to check. even self serve account is confusing. I just...

yanzhiqiang by Deputy Mayor / Adjoint au Maire
  • 1215 Views
  • 8 replies
  • 1 Bravos

Resolved! A friend is locked out of self serve

My friend got his phone not working and when tried to login he tried three times and then was blocked for 1 hour then after that he tried to reset the password, but the it was showing him that his account is locked and he need to contact public mobil...

Malzaeem by Good Citizen / Bon Citoyen
  • 961 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation issue

Hi,Today, I receive a call from Public Phone and let me know the created number will be deactivated. The caller let me know that when I activated, it lacked the name of old provider. However, the number is normally using now. It have not any problem....

yenle by Good Citizen / Bon Citoyen
  • 1439 Views
  • 17 replies
  • 0 Bravos

Resolved! Charged twice within 3 days

Hi everyone, I got charged on auto-pay on February 23rd. Today, I purchased a 200 min US add on for 8 dollars, and when I went to pay it charged me for my plan + the 8 dollars, even though I paid for my plan already. Does this mean it charged me for ...

evimyftaraj by Good Citizen / Bon Citoyen
  • 1108 Views
  • 13 replies
  • 0 Bravos

8.5 GB Data and 2 GB US Roaming Plan Bravo

I don't have a question. I just wanted to say I have been using the now discontinued 8.5 GB Canada plan with 2 GB of US roaming per month tacked on for around 6 months now and it has been flawless and excellent value for money at $58 a month with aut...

montreal501 by Good Citizen / Bon Citoyen
  • 895 Views
  • 6 replies
  • 7 Bravos

Network issues

My umidigi power nolonger gets connection on the sim and the WiFi too I think its a hardward problem but I still don't know what to fix.

Dalex3d by Great Neighbour / Super Voisin
  • 919 Views
  • 15 replies
  • 0 Bravos

Resolved! Referal

Is there a way to get a referal added to your account AFTER the other person signs up? Today my Boyfriend and his Father signed up to Public mobile today.

Chantellemax by Great Citizen / Super Citoyen
  • 1599 Views
  • 6 replies
  • 1 Bravos
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