Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm using an iphone 12 with latest ios version. iMessage works. Also turned off iMessage to make sure it sticks with sms.Funny thing is it was all working 3 days ago on Monday, as in I was texting with someone.
What is the best way to earn Community Points? What do you like to spend your points on?
How do one change a forgotten email or user name.
Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact? Thank you
I am just wondering that do we have the option of NOT using voicemail box now? I was trying to delete the phone number that will take calls to the voicemail box manually, it went back automatically. I found most voice messages in there are the phone ...
Down in West Virginia - restarted phone multiple times, data roaming is on, At & t selected but won't connect, automatic connection comes up with nothing, T Mobile isn't an option to connect to, APN completed inline with Public Mobile guidelines, tri...
How do I create a "My Account" to see my phone plan details and add ons?
Hi I had a 2gb bonus but it hasn't been applied for the last 2 months. I purchased 3gb add on and would like a refund for the 2gb I paid for. As well as applying my 2gb bonus for 12 month. Thank you
I got the 20GB for $55 at 4G but my account Overview shows 6.5GB at 3G speeds still. Which does not give me an accurate showing of my data usage either.
I've got the basic plan $15. Without any any add ons, will I be able to make calls/text and go online while using wifi at my hotel.Thanxs
Hi, My name is Sébastien. In am unable to subscribe to the 15gb 4g plan. Is there a reason why. When I click on the plan at the website it takes me to the details of the 10gb 4g plan instead.
Telus has announced that they will charge extra fee for credit card bill payment. Does anyone know whether Public Mobile will do this to credit card payment too?
Refer a friend with my code xxxxxxxxxxx why were the points not applied at all
Hi, I have tried to switch from Public Mobile to another carrier two times, but I did not receive the code. Now I found that retry is not available. So, what can I do now? I am no longer interested in staying with the Public mobile service. I want to...
Hi everyone, I'm not sure if someone can help me with this, but the other day, my wife call-forwarded her number to mine (she's on Telus while I'm on PM). I didn't change anything on my iPhone. My wife has already turned off call forwarding on her ...
Monthly payment is made through a credit card for quite some time. This month the payment was not taken through the card and my phone is now shut off because of non-payment. How do I handle this and get my phone reconnected
My plan has unlimited Canada wide calls. Does that mean I can not make any calls to the US? I made one call yesterday and today I get the message that I have used up all my time. I make very few calls outside Canada.
To my best understanding, any Community reward earned in current month will be credited on next renewal.Community rewards get added to your account on 7th of the month and if renewal is on any date After 7th all is good.But when renewal is the same d...
Hi, My wife referred me to Public after seeing your $25 credit offer. She provided the ref # which was from Public. I thought we would both receive a $5.00 per month discount but so far neither account shows anything related to that special offer...
How do I submit a ticket to help move along the process of getting my old number back from switch from koodo prepaid to Public??
I have had preauthorized CC payments for years now, and today my plan was not renewed because my card was "declined." Tried logging in to my account and paying manually with my CC, but get error message: "Oops! Something went wrong, please try again ...
So frustrating that it says they haven't received payment and I am on auto-pay. I went into my account and it says it will deacctivate account in 3 months? I went to pay and it says oops try again later. All my credit card info is correct and it is...
If one goes over the 100 outgoing minutes included with the $15 plan, can he/she use the 1000 U.S. Long Distance add-on to make Canadian calls from Canada? *i am aware it is an US add-on that can only be used in Canada to make calls to the US.*I am a...
We switched from Telus to Public yesterday and brought our old numbers with us. How we service is not working. I can’t call or receive calls, and I can’t send or receive texts
reestablish servise
I want to change my email to something different but there is now way to do that.
I still have some add on data but it stopped working since last Friday. I tried turn off and turn on and reset network. Still not working. Why?
Hey. I dropped my phone off my local wharf and it sunk to the bottom of the lake. I ordered 2 sim cards off Amazon because I literally cannot buy one in person ANYWHERE! it's now been almost a week and it's not going to arrive until the 12th. I ru...
