Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there any loyalty reward in the new reward point?
Can I return back to old public reward?
I am going to be going to a rehabilitation centre for six months, and I would like to keep my account. I will have no access to my phone, or any device that connects to the internet. I have been a customer for three almost four years now.
Hello!Wondering if someone can help me. I'm on a 10.5gb plan and yesterday had received a text message from public mobile that 95% of my data was used up. I logged onto the website and self-serve showed I still had a lot of data remaining so I ignore...
Hi, I would need to register for online access so that I can do my payments
Problems:• I lost my phone with sim card in it• All of a sudden my account requires 2 step verification when I try to log in• I no longer have access to my email to get the verification code• My current plan expired this month so even if I had my pho...
Hello, I recently purchased an iPhone 8 from Public Mobile. Within 3 weeks the screen has gone black. The phone has not been damaged in any way. Please help. Thanks
Hello I have two phones with you guys, and no one has returned to me. I need to keep my same number even if I have SIM card issues. Therefore , my old phone was lost with my public mobile SIM card in it and I need to keep and thus retrieve that same ...
I made a payment but my service still not working
My family of 3 phones is currently in the states doing some geocaching which takes data. we all bought the US data add ons. It logs us on to T-mobile down here. T-mobile sucks big time. The add ons have been a complete waste of money. It only wo...
I am looking to get my dad signed up. And where do I find promo information for PM? Thank you!
I would like more data
Hi, my friend has just signed up for Public Mobile using my referral code 6 days ago, but I did not get any notifications about that, and I couldn't find it in my account that shows this. Can you let me know how I can find out or confirm that it wor...
Hello, I lost my phone this weekend. The phone had my Public Mobile phone number on it. I would like to login to my Public Mobile account so I can register a new SIM card with my old phone number on a new phone. In order to log into my Public Mobile ...
I want to buy sim card. Entered all info but was having trouble with credit card. Unsure if the transaction went through. Would like someone to check to see if I purchased the simcard because don't want to buy twice.
I ported a new number from Roger's about 10 days ago. Outgoing call works with pm sim but incoming call goes straight to vm. Texts don't work either. I also haven't received a text from koodo saying my port is complete. Also, no email from Roger's ab...
I forgot my email address and also no way to have access to it, and i want to change it because for sure my email original address is absoleted. how to proceed?
My account says I have funds and minutes but when I try to make a call, it says I have no available minutes left and nobody ever responds to my submitted tickets!
Hi All, I have two phones with public mobile service. When I sign in to view my account I am only given access to one accounts information. Other than when I view my profile and see the other phone number listed as an alternative phone number, there ...
Can I block calls with spoofed caller ID? STIR/SHAKEN is supposed to be implemented. The Telus FAQ seems to indicate that no device will even display the results. Can I opt-in to blocking spoofed calls?
Purchased a new SIM card Aug 14, and activated, it worked first day, now it’s saying not registered. Please Help.
For the last month, we do not have the cell phone service in our home that we had before. Now we don't have any service inside, why? We can walk outside our door and get 2 bars or maybe 3 bars at times but that's it. Is there any place we can get ser...
Steps to reproduce:1. Go to https://publicmobile.ca/en/on2. Click Sign In and select My Account3. Enter username and password The expectation is that you are logged into your account. Instead, what I see is this screen: I have been unable to login fo...
not sure how to private message Raluca my phone shows 4 bars lte service, after attempting to connect it drops to 2 or lower bars on 4g, if the call does go through voice is really spotty at best. This occurs on exactly the same on 3 phones that I h...
Hi there,I've tried to submit two separate support tickets about this since July, and haven't heard back.I currently have three separate phone numbers with Public Mobile, all charging to my business credit card. Two of these are business phones, and ...
*611 will not let me redeem my payment voucher
I am inputting the payment info but it keeps saying error. Any advice?
My current provider monthly prepaid plan just started and I want to activate new PM sim. However I don't want to lose on the promo. Thank you in advance
I have found my lost phone and would like to return the new(refurbished) phone I purchased for $250.00, purchased on August 14th.
Hi,Former PM customer here. I recently ported to Telus without issue but I cannot confirm that I have closed my PM account.Unfortunately, I can't seem to login and when I try to reset password neither phone # password reset (which is now with Telus a...
