Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26943 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38841 Views
  • 185 replies
  • 29 Bravos

internet usage

I have the $25 per 30 day plan -- how can i get internet service on my phone? Thanks!Plan includes:500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text 

kmassi by Great Neighbour / Super Voisin
  • 1263 Views
  • 9 replies
  • 0 Bravos

Resolved! System issue 5$

Hi,So a few months ago, I switched my dad's account to Public mobile and I just realized the 5$ promotion seems to be taken away from the billing every month.Anyone else has this issue?How do I resolve it?Thank you

5.jpg minus5.jpg
canardmou by Great Neighbour / Super Voisin
  • 957 Views
  • 4 replies
  • 0 Bravos

Resolved! 29 Jan 2021 - Order 239748 - Moto E

Received order 02 Feb 21. Impressive shipping time. Main item was as described and in good condition.Problem with the charging cord. NOT a usb type C used on android. End was too large.Can you help get replacement.Ray BookWindsor, On

rcaf66 by Great Neighbour / Super Voisin
  • 731 Views
  • 2 replies
  • 0 Bravos

Resolved! Service is not working

I bought a new pubilic card, created a new number that has been activated, and the package-cost has been deducted, but when I inserted the new SIM card into my iPhone, it always showed no service. After waiting all night, there was no service. Callin...

Kevin9 by Great Neighbour / Super Voisin
  • 1767 Views
  • 16 replies
  • 0 Bravos

Resolved! Proof of Payment

Is there a monthly statement I can access? I need one each month for reimbursement from my employer.

rjreardon11 by Great Neighbour / Super Voisin
  • 762 Views
  • 5 replies
  • 0 Bravos

Resolved! Really need to receive a text in Finland

I really need to receive a 2-factor authentication text to my public mobile phone number, in Finland.Any ideas?  (Phone destroyed, got new one, cannot sign in without being able to receive a text to this "trusted number").  Sweden, Norway, Denmark, l...

bobert by Good Citizen / Bon Citoyen
  • 2310 Views
  • 14 replies
  • 0 Bravos

Numbers reduced in Community Stats_Feb. 2/21

Anyone else notice their Stat Numbers reduced yesterday, Feb. 2/21?I am referring to numbers of: POSTS, SOLUTIONS and BRAVOS, found when you hover over someone's Community name.

esjliv by Mayor / Maire
  • 1421 Views
  • 23 replies
  • 1 Bravos

8uv1 - Your call cannot be completed as dialed - Hmm

Hi,I have a number I regularly call for work (tele-conference line)1-833-353-8610Today, my PM phone will not connect.I get "8uv1 - Your call cannot be completed as dialed"Have tried rebooting, removing/reinstalling SIM, dialing day vs night, removing...

nrg_svr by Great Citizen / Super Citoyen
  • 18635 Views
  • 16 replies
  • 1 Bravos

Promotion not added on

I registered and activated my new phone on 01/12/2021.I was trying to take advantage of the promotional deal of and extra 5gb of data when a plan of $25 or more was activated.It still has not been added onto the account. I read that it could take up ...

VC_080120 by Great Neighbour / Super Voisin
  • 402 Views
  • 1 replies
  • 0 Bravos

Resolved! 0 bars for 2 days, can't submit support ticket.

My phone's had 0 bars for two days now, can't text, call or use data. I'm in southwestern Mississauga and I haven't had these sort of outage issues before.It's still showing my carrier as Public Mobile, but I've had zero connection.Taking out the SIM...

plcd by Good Citizen / Bon Citoyen
  • 2433 Views
  • 20 replies
  • 1 Bravos

Resolved! Buying $15 US Roaming Talk/Text Back-to-Back

Hi there, 10 days ago I bought the $15 US Roaming Talk/Text bundle. As I have run out and am still away, I am looking to renew. However now that option has disappeared for me.  The only things appearing are the separate and $8 each US roaming talk an...

rcowie by Great Neighbour / Super Voisin
  • 1018 Views
  • 6 replies
  • 0 Bravos

Won't let me update my credit card

Hi all, I got a new credit card and have been trying to update my autopay. I deleted the old card that is expiring but when I entered the new card I keeping getting an error that the card cannot be processed and has not been charged and to contact my...

SileeBailey by Good Citizen / Bon Citoyen
  • 1818 Views
  • 11 replies
  • 0 Bravos

Resolved! Service

Why I don't have service after paying 45 Dollars to have the data? the 3 GB are to help me get to February 12 before my next payment please. Can any one call me so I can explain the situation please? **********  Edited by srlawren to remove phone num...

batuketa by Great Neighbour / Super Voisin
  • 844 Views
  • 6 replies
  • 0 Bravos

MMS send and receive issue with just one person

This may be a re-post.  I tried it already and posted it in the wrong place, and then it seemed to disappear... I don't know.  Sorry if it is a duplicate!! I am a new customer and have been happily enjoying the ability to send MMS text to friends and...

Leevee by Good Citizen / Bon Citoyen
  • 2630 Views
  • 28 replies
  • 1 Bravos

Resolved! phone compatibility

I just read through all the answers to another poster's question about the galaxy a51 and also did a frequency check and 10 other things to try to figure this out for sure before I buy.  I can't find anything that puts my mind completely at ease so i...

Screenshot (95).png

Resolved! Reduced Voice Coverage in Manitoba ?

Hi guys, I am not sure where to ask my question, but this morning I (located in Winnipeg, MB) received a text message from PM which said that as of March 16 PM network will be changed in Manitoba and select areas of Winnipeg may experience reduced vo...

Sunlightnk by Great Neighbour / Super Voisin
  • 2088 Views
  • 4 replies
  • 3 Bravos
Need Help? Let's chat.