Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am a senior citizen. I need to speak with human on phone. I am not good in internet and my children cannot help me because of the lockdown. How can i speak with real human who works in public service
Hi Everyone, I've been with Public Mobile for a couple of years. Lately I have been getting continuous calls from international numbers such as; Congo-Brazzaville, Morocco, Belarus, Burundi, Croatia, Cuba etc. I live in Canada and do not know anyone ...
Don't know why. The very first day I activated my account, I can send picture message.Tried several times yesterday. Only got red error message "Fail to send".Any idea?Thanks.
I'm on day 3 of trying to get my phone number ported over. My partner got his done almost instantly and it was ported from the same voip provider. I'm not getting any replies from my messages. Did something else happen with Public Mobile moderators? ...
I have been a customer for about 4 or 5 months and my sim has been activated. Today my phone is not working and displaying no sim message. I removed the sim and reinstalled it but I can not get it to work. Any ideas?
I just checked my account and in bold red letters it says plan expired. From the 611 text it told my my payment went through. It also stated that I am registered for auto pay
I have the $15 plan which includes 100 Minutes Canada-Wide Talk. I was notified this morning that I have only 9 minutes left. When I checked my account online, I saw that I have 400 minutes from the Free Holiday Giveaway that I have never used. Why w...
Hi,I am on the currently offered $35 plan, unlimited talk/text, 1GB + 500MB bonus for autopay.Over time I have learned that I only need a small amount of data, a few hundred MBs.MY QUESTION: If I downsize my plan from the current $35 plan to the curr...
I'm in an area with a weak signal. It varies from 1 bar 4G to 2-3 bars 3G. I can make calls and text but when it drops from 4G to 3G I lose data connectivity for some reason. I know that the PM data is at 3G speeds, but I think 4G connection is req...
I recently purchased the US roaming add-on 1g of data for 20 dollars. I was told in a previous thread that 'any' add-on would be reimbursed during this time of covid until the end of April. I don't know if this can be done more than once but I haven'...
Hello everyone!I am thinking of changing my plan from the $15 to the $25/month plan. However, my $15 plan just renewed last week. So does that mean if I change to the $25/month plan now, I will have to pay the whole $25 and will not receive a pro-ra...
Hey my plan expired on the 30th... I topped up my account yesterday morning with the full amount it said.. but it still hasn't taken my payment and reactivated my phone... Can any one help or know what's going on and why it's taking so long
Hello, I'm calling an 800 number: +1 800 680 0750 And I keep getting this message: 2 UT 1/2 UT 2 - All Circuits are busy. Try your call again later Please help. I found a similar topic but it doesn't help: https://productioncommunity.publicmobile.ca/...
Has anyone else found public mobiles website and the community in particular very slow? Sometimes it takes so long to load a page it times out. I've been waiting minimum 45 sec just to get to the page to reply or edit.
Hi,I need a change of plan, so can I able to change, and can any representative from your side can help me with changing the plan because I really tries cannot able to figure how to do that.Call me up.
Just wondered if this was normal? Just happened to look at it and noticed it read my initial plan charge of $25, but yet my payment card says $28.25 (which i know is 25 with taxes)... i was just wondering why they differ?
hi ijust lost my number i want to reactive same number on new sim
Update: issue is fixed. Switched phones from Huawei P10 Plus to One Plus 3T. Started by switching the SIM card to the other phone. Troubleshooted the issue with no luck. Bought new SIM card and switched it in my account. Same issues. Messaging with m...
I just signed up with Public and my phone has service. The plan I chose has data (working), unlimited text (working) and unlimited Canada-wide talk (not working).How do I get the Talk to work? I can't make calls. I get a recording saying Talk is n...
I Finished signing up for an account, but do not have service yet. How long will it take?
Update as of March 31, 2020: As of April 1st, online SIM purchases will no longer be discounted and will return to their regular price of $10.
Hi all. I have unused 5GB add-on from RBC Promo when I became a PM customer, and 1GB add-on from holiday giveaway. Currently I'm on the $40 5GB plan. I don't use all the data, so I was considering switching down to the 1GB plan for $25. If I switch t...
how do i port a number from freedom mobile to pm
I've been trying to activate my voucher but when I type it in I'm told my request cannot be completed. I waited, and made sure I was typing it in correctly.
My understanding was that a new billing cycle starts at the first day of each month. Nevertheless today is March 31-st and my time usage was reset. I have 100 min/month plan and this means remaining time for March was reset to 0 and all my calls on M...
hello there, we set up auto payment. but it didn't charge to the card on the due date/ we tried to pay with visa and Mastercard, none of them were accepted. i used both Microsoft Edge and Internet Explore to try, but no luck. please help.Thank you,
not sure why but my clients pass we setup his account with is not working, neither is the password reset form, I tried it on 2 browsers so i'm suspecting it's on Telus end the password reset form is not working, anyone else have similar problem?
Re-set password but I forgot answer the security questions. Please help
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