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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Missing calls

Resolved! Missing calls

My dad keeps trying to call me from his Amazon cell, but the calls and texts are not going through. I'm getting some other calls and texts. Any idea why I get some and not others??

locked out of my account

I tried logging in but forgot my password and then hit the reset password link.It now says I'm locked out of my account and contact public mobile. How do I contact?

Resolved! Can send text and calls but can't receive them

Hi I've switched to public mobile for about a week now and I still can't seem to receive texts or calls. Already tried the airplane mode and restart method so not sure what else I can do. The person calling just goes to my old provider's voicemail. I...

Resolved! Can I know my account number.thank you

Anybody else experiencing slowwwwwwwww data???

Once again I'm frustrated with public mobile. Seems to be that every time I exhaust my plan allotted amount of data and go and spend more money to get a data add-on, it might as well be dial up it's that slow. For starters no it's not my device nor i...

11 Resolved! Bought refurbished phone, how can I return????

I just bought a refurbished phone, mostly because it said I had 30 days to send it back. Well, my old phone started working again so I want to keep it and not waste the other phone. The problem is... the phone just arrived literally in the box with N...

when can i get a message from public to confirm my transfer to a new service provider?

Resolved! when can i get a message from public to confirm my transfer to a new service provider?

I choose a new service provider CTExcel yesterday. I am waiting you send me a message to confirm the transfer.

Re: Beginner’s Guide to the Community

I am in the process of activating my SIM card for Public Mobile, however I am having trouble transferring my phone number. I am being asked to enter a valid Canadian phone number and when I do it keeps asking me he same thing and won't let me go any ...

Resolved! Not registered sim card

Hi. I have had my sim card for 2 years now and it worked good. But couple hours ago it stopped working and I got a message telling me that not registered sim card. Any suggestions, thanks.

Resolved! Unable to place phonecalls

When I signed up at publicmobile about 2 years ago, I had a plan with unlimited canada-wide minutes. Now, in the middle of a phonecall I got disconnected and am now unable to place phonecalls because I have used all my minutes (which I thought was im...

Resolved! Need a history of texts and calls >90 days

hi there. Due to a legal proceeding I need to access my call history from January of this year until mid June. ideally I would like to access a complete history of calls and texts during those times, as well as the content of texts from certain numbe...

my account was suddenly disabled for no reason? >

Hi my account was apparently disabled I don't know why, but would love some communication on this... I need the number as it is linked to many online services... I don't know what to do I am locked out of everything now... HELP

iPhone can’t receive messages without wifi…

I have the $25 plan from PM, and I have no problems with calling or texting while on wifi or without it. But when people try to contact me through iMessage, I never receive the texts until I reconnect to wifi. Any idea what’s going on?

Resolved! Data isn't working

Hello! I joined Public this morning, and the service is great! Just as good as Telus. On the other hand, I quickly noticed my data wasn't working... and trying to figure it out since. Any ideas? Thank you in advance!

Lost sim: SIM SWAP

I lost my sim card but just purchased a new one. How can I swap it? Urgent help will be appreciated

SIM card not working

Hi, I just bought a new Maxwest Gravity 5 LTE and I bought a new Public Mobile SIM card as well. I followed the instructions on how to activate my SIM card and my phone does not seem to sense the SIM card. I did exactly as they said. I had the batter...

Updating credit card expiry date

Resolved! Updating credit card expiry date

Greetings:I'm not sure if I'm posting this in the right place.I'm having a hard time updating my credit card expiry date. It expires tomorrow, and my payment date is tomorrow (June 24).When I go to "Manage AutoPay" and click "Remove AutoPay" it says ...

Resolved! Cant text internationally

Hey! I just started having problems texting to the states late last evening. I can send and receive texts but my texts do not go through to the other person. I'm wondering if anyone can help me solve this problem?

My data is not working

Data on my number is not working . request help

Resolved! Re: Transferring or Changing your Phone Number

I called Rogers ans they say Public Mobile haven't approved something aboyt my number port. Public Mobile has to approve or accept something. I need help with that

Resolved! Travelling to UK, UK long distance add-on

I don't know why I struggle to get my head around this but. If I purchase this add-on and travel to the UK can:-People in Canada can all me in the UK?Can people in the UK call me while I'm in the UK?Can I call people in the UK while I'm also in the U...

Porting failures/errors

I'm wishing to know if there's any official word on this as some searching finds some mentions that maybe it works:If one has not confirmed the port or one has entered erroneous information or the account was not active from elsewhere ...the port fai...

Resolved! How to cancel my auto pay?

The answer might be an easy one in normal case. But my case is different. I took a number for my mom-in-law who was on visit last year.I allowed auto pay for the sim. It went through a year, and she left to home country by Feb 2021.Then I tried to st...

Resolved! In need of assistance asap

I just topped up my account with 50$ and I’m trying to change my current plane witch is also a 50$ plan early because I’m out of data and it’s only 5 days early so instead of buying gig add ons I just want to renew my plan early. So I click change pl...

Resolved! Need to auto top up

Hello I can't make an account to do auto top up it says I have an account already with my number but I dont