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Only voice messages

Lehaha
Model Citizen / Citoyen Modèle

Hi there, finally I ported my friend’s number to PM successful last night, but know her phone number only can leave voice messages, can’t call in and out? Any ideas?

thanks 

3 REPLIES 3

Lehaha
Model Citizen / Citoyen Modèle

Thanks 

inCity
Good Citizen / Bon Citoyen

@Lehaha 

if reply to old provider yes, try reboot phone.

softech
Mayor / Maire

@Lehaha maybe that is not PM VM but VM of her previous provider?  Can she receive any incoming calls or text at all?

 

   A critical part to porting is to receive a text from the old provider and reply YES within 90 mins.  If you fd is not receiving calls and text on  PM sim card and can only make outgoing calls,  then she might have missed the step and hence porting was not completed

 

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed