Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Am wondering if anyone can tell me what is wrong with public mobile site since Telus took over? I’m trying to pay my monthly and it’s telling me I’m suspended. No I’m not, I’ve been with PM over a year and a half and every time I fill out my info to ...
Account suspended because payment method expired. I am on a payment page that allows me to use different payment method. I have provided all the information and confirmed at checkout. But the payment can’t be processed due to a page error. I can’t lo...
Hi I bought some add ONS but I can't use them use the site is down when will it be up or how can I get my account pin reset to me so I can use my phone I am needing help
i was paying $19.04 and my wife was paying $14.56 every monthbut this month ,we got charged $24.64 and @$25.76.even though she just changed the plan of $15 to $25。i referred my wife, i still should get the rewards.
i need to put a US roaming plan on my phone by 4.00am Sunday July 17.Have tried on 3 different devices.Same issues and Oops messages from Public.When will the site be back on line???
I have been trying to register for my account but to no avail. Online robot said I needed assistance of an agent. Please how can I go about this please?
I have been on a plan that gave me unlimited incoming text & calls as well as 50min outgoing talk & 50 outgoing text per month. I was province wide. A couple of months ago, I received an email from Public mobile that the plan price was going up $3. ...
I forgot to use the code, 12MONTHS2GB, when I activated my SIM card a few hours ago. I tried to submit a ticket via SIMon to see if I can add it on still because I have only been a new customer for a few hours, but there is constantly an error with s...
Hello, I'm trying to get my IMEI number so I can send my phone in to be repaired. Problem is it won't turn on and I don't have the box it came in. Would public mobile have it stored somewhere in my account.
Folks on the 4g, is it fast enough for driving navigation and video streaming? The 3g is no good when I tried it for driving navigation and I'm looking to upgrade. edited by computergeek541: miscategorized as Community
I have stayed with public mobile more than 1 year but my loyalty reward is still 1$. Can anyone help?
I bought 4 GB of data in July 6th as add on. It shows the charge on my cc. PM advised me today that I had used all my data but I don’t see the 4GB usage. Can you verify that I used it or that it wasn’t credited to my account. Thanks Marilyn
I dont have the full amount on 1 card, and the process wont allow me to make partial payments. this is ridiculous. If I lose service, I cant call my doctor, i cant call for a cab to the doctor, I dont know if I'll even be able to call for an AMBULANC...
When I go to payment method > manage my payment and try to update credit card info I keep getting “oops something went wrong”. My registered credit card is expired and I do not see any way to update this credit card info!
Why am I not being able to add funds to my account? It’s telling me I can not add less than amount of my plan even though I have rewards and refer a friend discounts that lower my amount due. I do not like these new changes
Hello,I am moving to Canada in two weeks from the UK. I am in need of mobile service on day1 of arrival and I would like to opt for publicmobile. I am planning to order (via amazon) the sim card to my friend's Canadian address where I will be staying...
I was changing my cellular device so I was putting in the old sim card and it got damaged so I am requesting a sim swap to public mobile
Hello, I have 4 phone numbers that I manage for my immediate family members. One number I wanted to change to 4G 6GB 45$ plan at renewal date which is today. I was charged and credited 5$ which is the difference from the previous account plan and cre...
hoe do you transfer your points to take money off your bill
hi I need to delete a visa card off of my payment options and it wont let me. from what i can read online it says i need a customer support agent team to do so
I Can not create another support ticket , I would love to sign in to my account to make a payment but it asking me about security code , it said that i need to check email but my email have no code. what i need to do to sign in and make payment , No...
I'm no longer able to login or reset my password. I've have tried resetting the password through the login page, but I never receive the verification code via email or phone.I tried to submit a ticket with the issue "Password & Username Reset", but I...
HelloI have logged in to My Account and went through successfully. But I can't access my SELF SERVE ACCOUNT TO MAKE PAYMENTS AND DETERMINE DATA USAGE.This is what I get: Clicking here to know more DOES NOT GET ME TO SELF SERVEPlease explain to me the...
My mom's phone number got hacked yesterday, the email of her account needs to be changed, she doesn't speak English and doesn't have an email, I helped her used my work email that I am no longer with that company. So there is no way to create a commu...
HelloMy brother in law recently passed away July 3rd. We need to close his account. We need assistance to close his account. We can not find his account number in his paperwork.Please advise.Thank you
I see a couple posts on people wanting to change from 3g to 4g plans. but nothing that answers my questions completely. I have a couple 2gb promos and 500min LD minutes promos attached to my $40 3g plan. they have not expired for over a year and sti...
Have not been able to have incoming calls or outgoing for the last 3 days
