[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US Roaming Add on
Hi, I have added today a US Roaming plan by mistake and I want to ask if is posibile to removet it and have a credit on my account since a refund is not posibile. Any help would be much appreciated, Thank you
Resolved! Phone compatability
Hi, for some reason I'm not able to find the compatability chart. Looking to Check if some of my old phones are compatabe. Namely, my Samsung s7 edge (SM-G935W8), and S8 (SM-G950U1).
Plan change
I selected the Boxing Day plan and in my account it still hasn’t changed
Resolved! My plan
Hi, there! My data of plan is supposed to be 500M/ month, cause I selected auto payment every month by credit card when I switched to public mobile. I should get 250M bonus data every month . But I found today I ONLY have 250M data totally and I didn...
Need to reset email
I no longer have access to my email I originally signed up with.i need to change my plan and access my account so i can put on an international plan while im travelling through the states
Resolved! Unable to transfer you current phone number to Public Mobile...but used it for 3 weeks
Hello everyoneWhoa, I have a tricky problem, and my opinion of Public Mobile support has plummeted. First, there is no obvious way to talk to a human or to submit a support ticket for tricky, unusual problems...I'm just directed to the Community supp...
no service
Currently travelling in the US. I have roaming. Am in Flotida. I can text but cant talk
Plan changes
My new 15gb plan shows up when I sign in on my husband's phone. When I sign in on my phone it shows I still have my old plan. This is ridiculous. How do I know which plan I actually have?
My sim car not working
my sim card not working data too. No incoming and out going
Resolved! $40 for 15 GB plan, what's the catch?
If I switch to this plan, I understand I will keep my rewards. So what does it mean when they say you will not keep any of your current "promotions" if you switch? Is the plan permanent, meaning it will stay at 15 GB forever? Not sure why I see the 5...
VVM on iPhone
Hello!I have a quick question: how to disable the notifications (SMSs sent by the device) for Visual Voice Mail on an iPhone?
Resolved! Incoming call directly go to Voicemail
Hi Friends,I am experiencing problem with incoming call which is directly going to voicemail.I already sent to private message to Helene but no reply since 4 days or nothing change.I did airplane mode & restart as well as network setting rest but not...
Resolved! Plan changes from 3 g shuts down
When 3 g is turned off in 2025 what will happen to the 15 3 g plans
How do I login to pay my monthly payment
I able to login to pay my monthly payment. Unable to find a place to go buy a card to have a working phone
Resolved! 2GB Bonus Data came used?
I signed up for the 2GB one-time bonus data and 500 international minutes. But the bonus data shows I've already used over 40%, which is impossible, no way I used this much immediately after getting the data. Anyone has the same experience?
Service
They should be someone you should be able to talk to because am sending all these messages and still not getting the help I need this is very very disappointed I probably have to look for a new phone service that I can talk to someone when having a p...
Resolved! Payment
Public mobile have taken $101 from my account and still tell me I need to pay $90 for my services this have me really lost
I can't login to pay my account
won't allow me to pay online
Resolved! Seems like what's included with my current payment plan ($35) now offers more than it first did.
The current $35 plan contains more benefits incl. 3x points. I am paying $35 for my plan. How can I get these benefits as well without losing my promotional 2GB that would disappear if I were to switch plans?
Resolved! New Customer
New Customer! Followed directions exactly!!’ I have yet to access calls in coming or out going! Got a ticket “again” but ticket instructions not helpful! Directed me here which isn’t a very obvious step!!! . Have tried all trouble shooting sugges...
Resolved! Payment
Hi, I have suspended my service on December 17, 2022 and automatic payment had been disabled at least a week ago.Please issue a refund for a payment of $16.95 due on December 18, but debited from my credit card on file on December 17, 2022. Thanks
Resolved! SIM card puk
I need my puk
Resolved! Login doesn't work and Public Mobile service cut off due to non payment (credit card is on file)
Not sure whats going on, the credit card was being charged each month on the 17th but didn't work today.And my online login is gone, when i try to log in i get:{"message":"Unauthorized"} Changing password gives an error, but wrong password will say w...
Resolved! Pause/suspend account.
-How can one pause/suspend account for a while? -Do you just stop paying at the end of the cycle? -If you do stop the payment, do you still get to keep the same plan as before or you need to choose the plan that is available on the site? -I did read ...
Resolved! I have problem with my sim
Hi Its around 2 weeks that my sim has this problem sometimes it solved and then back. I did reset factory, i reset my network in my phone i tried my sim in another phone but I have problem yet.
Service
My new SIM card has no signal after activation. I tried to use other cell phone also no signal, I can be sure that my cell phone is no any problem, before using public cell phone card; later I tried to submit a ticket, but can not login to the commun...
Resolved! Holiday Cheer 2GB data
Hi, it's Jan 17 still waiting for that text to reply with YES2 should've gotten it by the 15th. When?
Resolved! Recharge
How can i get my plan recharged online
Resolved! Not getting the data plan that I signed up for
In late November Public Mobile had a special of 15GB for $40. I signed up and all appeared fine, until now. I'm looking at my current data plan and it's showing 4GB for $41.25. What happened to my 15GB for $40 plan and how do I get it back?
Resolved! Charged for phone plan that wasn’t activated.
Went to renew my plan as my phone was disconnected, I got the new 40$ 4G one and then received no receipt, and a notification that my bank account was charged. My phone was not reconnected and I had to buy a cheaper plan at 15$ so I could use my phon...
