Community

Resolved! Payment

Public mobile have taken $101 from my account and still tell me I need to pay $90 for my services this have me really lost 

Resolved! Seems like what's included with my current payment plan ($35) now offers more than it first did.

The current $35 plan contains more benefits incl. 3x points. I am paying $35 for my plan. How can I get these benefits as well without losing my promotional 2GB that would disappear if I were to switch plans?

Resolved! New Customer

New Customer!  Followed directions exactly!!’ I have yet to access calls in coming or out going!  Got a ticket “again” but ticket instructions not helpful!  Directed me here which isn’t a very obvious step!!! .  Have tried all trouble shooting sugges...

Resolved! Payment

Hi, I have suspended my service on December 17, 2022 and automatic payment had been disabled at least a week ago.Please issue a refund for a payment of $16.95 due on December 18, but debited from my credit card on file on December 17, 2022.  Thanks 

Resolved! SIM card puk

I need my puk

Resolved! Login doesn't work and Public Mobile service cut off due to non payment (credit card is on file)

Not sure whats going on, the credit card was being charged each month on the 17th but didn't work today.And my online login is gone, when i try to log in i get:{"message":"Unauthorized"} Changing password gives an error, but wrong password will say w...

Resolved! Pause/suspend account.

-How can one pause/suspend account for a while? -Do you just stop paying at the end of the cycle? -If you do stop the payment, do you still get to keep the same plan as before or you need to choose the plan that is available on the site? -I did read ...

Resolved! I have problem with my sim

Hi Its around 2 weeks that my sim has this problem sometimes it solved and then back. I did reset factory, i reset my network in my phone i tried my sim in another phone but I have problem yet.

Resolved! Holiday Cheer 2GB data

Hi, it's Jan 17 still waiting for that text to reply with YES2 should've  gotten it by the 15th. When?

Resolved! Recharge

How can i get my plan recharged online

Resolved! Not getting the data plan that I signed up for

In late November Public Mobile had a special of 15GB for $40.  I signed up and all appeared fine, until now. I'm looking at my current data plan and it's showing 4GB for $41.25. What happened to my 15GB for $40 plan and how do I get it back?

Resolved! Charged for phone plan that wasn’t activated.

Went to renew my plan as my phone was disconnected, I got the new 40$ 4G one and then received no receipt, and a notification that my bank account was charged. My phone was not reconnected and I had to buy a cheaper plan at 15$ so I could use my phon...

Resolved! Phone cut off even with $20 on account. I want credit for that!

I bought roaming for 10 days for $20 to us my phone in Hawaii.   When I got there, my credit card didn't work with one of the scan machines, and I did not know it is was stopped then, so when my regular account renewal tried to go through the next da...

Resolved! Lost phone

If I order a new SIM card cause I lost my phone will I still be able to keep my same number 

Resolved! Haven't received the free minutes yet

It's December 17th now and I still haven't received the free minutes and data that others have received by now?  I must have been forgotten or my plan is too small for them to give me that. Not fair!!   

Resolved! Incorrect upcoming bill for my dad. $35/20GB being discounted by an additional $20.

Resolved! Trying to cancel grandma’s account

I set my grandma up on PM a few years ago and I misplaced her account details.  I purchased the SIM card from Walmart at the time and they forced me to have them set it up (which is why I don’t have all the account info).  How can I deactivate this a...

Resolved! Double charged

Dec 11, 2022 I ordered a SIM card and was charged $10.50 on my MasterCard ending 0373.an error message said “incorrect zip code” (even though I live in Canada and have a postal code) so I used my other MasterCard ending in 7631 and was charged an add...

Resolved! So.......what happened to the plan selection? Best time of year for mobile plan sales!!

Resolved! Service cancellation

Hi there, I am cancelling my service with public mobile. Will removing automatic payment suffice or do I need to explicitly cancel the service somehow? I couldn't find a way to do this. Thanks in advance.

Resolved! Account Suspended

I have auto pay set up on my account. My debit card was compromised yesterday. As a result my bank canceled it. Bank issued me a new debit card. I need to update my account to include my new card. However, my account has been deactivated or suspended...

Resolved! 2 GB bonus

I didn't received the 1 GB free data for signing in the rewardI didn't get 2GB free data and 500 LD minutes after replied YES2 to text message couple weeks ago.Thanks 

Resolved! No SIM card

I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas g...

Resolved! Unable to use mobile data

I have 250MB of data, however I am unable to use it even though Mobile data is ON. Please have a look at this data issue. My account is Active and Incoming/Outgoing phone call is working well.

Resolved! Plan upgrade did not work

I changed my plan to 15gb for $40 to begin Nov 29,2022 but my plan did not switch over. Need help please to get this resolved 

Resolved! 2GO

Never received the Text message for the free 2GO rewards, I was told to wait till Dec 15th but still no message received. Anyone know why?

Resolved! New sim shows sos only

Started new service and transferred number. I accepted transfer from old provider with old SIM still in.  New sim wont connect showing SOS only.  I have reset network settings, rebooted, reseated SIM, waited 2 hours and more but no improvement