Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone plan is unlimited text and pic message , why when my data is full I cannot text
I want to purchase an add-on, but only for this month. Will I be able to cancel the add-on for next month after my purchase?
Hi,I have had this before where my account has been hacked and my sim was swapped and a lot of charges went on my account. After recovering my account and changing the password somehow it has happened again and I cannot even buy a new sim and change ...
Hi,I signed up with Public Mobile a few days ago.The phone works, data works, the number I had has been ported properly.However, when I try to create an online account to set up a automatic payment,the website gives me an error message:>> The phone n...
Hello PM community, I’m growing concerned by the following activity I’ve noticed over the past few weeks:Numerous calls from unknown numbers, beginning with the same 6 digits (area code + 3 digits) as my own number; possibly to convince me they are l...
How to change the credit card details for auto-payment of monthly bill
So, not new to PM, but setting up a new account for a Club that has a land line that is to be moved to a mobile. I input the LL phone no. to be transferred and it says it will send a text with a code - of course the land line does not accept texts. ...
So I got the $30 per month deal a few months ago that is supoose to give me 2 GB data and additional 500MB if i set up autopay. I did set it up and an auto payment has gone through but no bonus.
But today is Thursday I havenot seen my $1 yet, I was not allowed to contact MOD about this apparently they only accept request from referred user. But I don't want to bother the person for the $1. so What I do?
Have to get as new sim card as old phone used a micro and new needs a nano. Already ordered but wondering if I can keep my number which everyone has and is on resume. Old sim is also Public Mobile.
When calling different cell providers(say, in Europe) the destination operators impose their own different rate e.g Vodafone .11/min, Orange .17/min etc.And landline is usually way cheaper. Does PM have such a breakdown with rates per country/per ope...
I'm porting from Koodo. I setup a PM account, activated the SIM, got a temp phone number. All is good so far.My question is this, and perhaps kinda silly.... Do I insert the new PM SIM before i do a port? Test that all is good, then port? I'm assumi...
Looking to change my email address on my account
Hi I tried to activate my sim completed all my information and a message come up saying something went wrong. I didnt receive an email and I believe the sim wasn't activated. When I tried to activate it again it's not accept the 19 digit sim number. ...
made payment for new plan but nothing happened
Why i can not top my voucher please help i need to pay now my bills
Just signed up for Public Mobile. My phone is working perfectly but when I tried registering online so I can check balances, manage account it will not accept my phone number, It says its not valid
Is there anyway to see the amount of usage of data by a month by month basis? eg. Oct - 600mb Sep - 530mb Aug - 210mb Thanks!
Hi,My wife is current public mobile customer and she hasn't used self service for two years. Recently he needs to update her payment information since her master card is approaching expired. She forgot the password and also couldn't reset password du...
Is there a way of finding:1. Date of an add on being added to my account 2. Order of which add on, by type, will be used first. It is a hindsight on me behalf to have not recorded or looked at my transactions, I know. Access to Transactions is not ...
Hi my phone is HUAWEI Mate 30 Pro (it's not on the phone list)I cant receive phone calls at all....my friend called me and it's always busy. BUT I also tried it on IPhone 6 and still couldn't receive phone calls. Please help !
Been trying to reset my password for self serve.When I input my email it just says - Sorry, you've been locked out. Please contact Public Mobile for help.And I of course never receive an email..... (checked junk) So I guess all I can do is contact cu...
New phone number I chose was used by another person before. We can send and get texts from most people. But if we text friends with an iphone/apple, their response is going to the last person's imessage account! We contacted this person and they don'...
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