Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I just added on $20 for US talk, text and data, and now it is not showing up on my phone, and I am stuck at the Bellingham airport with no working phone! What is happening?
I am on the $25 plan which has unlimited Canada wide calling. I’m trying to make a call but getting message that I cannot make a call because I have used all of my outgoing minutes. This is strange
And why can't I just change it like any other online service
Some of my older contacts transferred from my old phone are able to send and receive messages and calls from/to my new phone, however, no new contacts are able to, and many old contacts are still unable to send/receive messages and calls from/to me. ...
Hi,I signed up for an 'add-on' and by accident I clicked the submit button twice. I was charged two times. I only want the 'add-on' for one time.How do I get a refund for the overpayment of the 2nd 'add-on' charge?Thanks, Rhoda
Hi, After using PM no problem for a few weeks (after porting number over from old provider) my son's phone got a text saying his number was being changed. I called the old service provider and found out that apparently my son never responded to a tra...
Hi there. I am unable to transfer my existing Bell Canada mobile number to Public Mobile. It is a valid Canadian number, SIM is in the phone etc. but when I enter it to transfer, I get an error "Please enter a valid Canadian phone number". Please hel...
I opened a ticket which was not resolved and I am being asked to authenticate again. How can I tell if the ticket is closed? It was regarding failure to contact1-855-831-8151 Ontario electric support
I recently had to do this & found the process a bit of a nuisance & way too expensive. Spending $15 for a whole bunch of minutes when I just wanted to make a 5/10 minute call really didn't fit my needs.I'm sure there are lots of users that need to ma...
HiI just paid $15 to activate my Sim Card for the next month.But it is not working now!Please help me have it fixed as soon as possible. Best,
I am considering getting the OnePlus 9R from India through family once the borders open.The bands for the 9R in the specs on the India Website are:Does anyone know if this phone will be compatible with Public Mobile ?Want to be certain before making ...
My family switched all four phones from Bell to Public Mobile.Three of four received texts to activate the port.I didn't.I called Bell this morning and they told me I had to call Public Mobile to have the port request resent, but there is no way to p...
No data. I have spent hours with all the suggestions.upper right does not indicate 3G or anything. No phone. No texting. Answering machine “failed”I have tried the dozen recommendations……I am paying for no service, sadly.
Weird: My cell line cannot receive calls from my house landline Can you help?
Hi, my SIM card is broken. While waiting for my new one to arrive, I need to take my messages. I used another phone to do so. Unfortunately, I tried 3 times with the wrong password and my voicemail is now blocked. it says that I need to call with my ...
Can I buy add on to call Trinidad and Tobago (Republic)? If so what is the cost and does it applies to both land line and cell phones? Does it expire?
How do I add my phone number on here
Hello. When I go to activate.publicmobile.ca, it gives me an error that says: "Oops this page is unavailable or down for maintenance. Click below to return to the home page." Is this a known issue at the moment?
I have autopay but today my plan was out all day. Cannot do calls or send messages. How can my account be reactivated?
If I'm not the first one who mention this. please let me know and I'll remove this post. Thanks. Anybody read the fine print by Public Mobile after you activated a new sim card? Just a head up for someone who don't know it "Note: The customer’s $10...
HiI switched to public today in a store. But I am not able to receive calls or use texting
I want to cancel my account because I’ve signed to a different phone company, and I know in order to do that I just have to cancel auto pay. However, I’m unable to log into my online account because I’ve forgotten my password and I’ve also forgetten ...
I just changed my phone. I have a new Galaxy J3. I'm trying to log into Public Mobile. Looks like the signal is there, sometimes I see Public Mobile appear. But when I try to connect to the Public Mobile page I am told that I do not have access. My p...
Hi, I’m trying to activate my SIM card and become a member with public mobile but I am having some troubles activating. Error 821 code occurs when I try activating. I have tried everything such as going into incognito mode, deleting my cash and cooki...
My number hasnt ported properly, I need to speak to public mobile so they can send another port request. Do you have their number?
How do I get my monthly invoices? I can only see payment history but can't click into the transaction details to get an detailed invoice with the tax.
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