Community

Resolved! 20offmonthly

On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade.  Now I am being charged almost $60 for each phone instead of $35.  How do ...

Resolved! 12gb for 12 months deal... When did it end?

When I signed up the deal was on website, I specifically went to buy sim card same day and sign up before midnight that day to be safe, and I believe it was still there as I was signing up, I copied the text directly from the website to paste it in t...

Resolved! Stolen phone

What I'd like to know is how to get my IMEI # for my stolen phone from public mobile. I've already signed it out of Google so I don't believe I can get it from Google anymore. I want to register it on the national do not activate list to make sure no...

Resolved! Pixel 7 Issue specifically with Public Mobile --difficulty dialing out and receiving calls

Does anyone have a Pixel 7 working fine with Public Mobile? Any tips for me? My Pixel 7 has like a 30% rate of being able to dial-out and likewise same rate for receiving calls. When I try to dial out, it takes approx 10-15 secs for the dial-out ring...

Resolved! How do I reverse a payment?

Going to USA for 2 days. Bought both roaming packages but only need 1. Is there a way to refund the redundant purchase? Thanks

Resolved! Sign in difficulty

I am having difficulty signing in my account it always says error tried to reset password still saying error

Resolved! I ordered a new sim but until now i did not receive it it has been over a week

I ordered a new sim but its been a week now and i still dont have it i was charge 10.00 something for it but why its not sent yet?

Resolved! How to discontinue autopay after switching to another provider

My wife just switched to Koodo but she forgot to d/c her autopay with PM. She also has $20 credit left in her account. Can she transfer it to me? I am still a PM customer. Thank you.

Resolved! I want a particular phone number

Hi, I am looking for a particular phone number I used to have it. Can anyone help me in that because I try when I have the new SIM card but doesn’t found it.

Resolved! Two issues (Christmas gifts and data usage display)

Hello Two issues 1- responded to public mobile text message on December 2nd for the Christmas gifts, got a confirmation back and gifts has not been applied to my account. 2- since about 6 months my data usage is rarely  updating on the self service p...

Resolved! Activate my new sim

I’m trying to reactivate my new SIM card in my new phone 

Resolved! New number

I am new to Canada and this is my first SIM. I need to select a phone number. I bought the SIM but I need a number to activate it. 

Resolved! Re: porting a phone number

I wish to port a phone number from a PC Mobile account to my new Public Mobile account

Resolved! Unknown call from my phone number

I saw in my phone call history that calls were made from my phone# to 1(647) 580-4001. These calls were made on 13th & 14th Dec. 2022. These calls were not made by me. Please help.

Resolved! Public mobile verification code.. for holiday bonus

  from an actual phone number.. weird but legitimate.. just got the outcome sorted..added bonus manually but minus 100 minutes.. lol

Resolved! bonuses

I did not get my xmas bonuses as I accidently deleted your email.

Resolved! Email

I need to change my email address so that it matches my community email address. Help please!!!

Resolved! Number porting

I'm trying to port a Canadian number and I keep getting an error message to use a valid Canadian number

Resolved! Cannot receive incoming calls

Hi, I just noticed that I cannot receive incoming calla. Who ever dial my number, the call just goes to the answer service, cannot hear the bell. Even I turned off the phone & on again several times, still the same error. I can surely call anyone but...

Resolved! Number transferred

Im just wondering if could keep my number, but transfer it to a new sim card, ive lost my phone so that was the sim as well. Im just wonder if theirs any hope of keeping my number, with PC#keepmynumber

Resolved! Plan length

I saw that there is a special offer for a plan that isn't normally offered. If I sign up for this plan how long can I use that plan? Will it make me select a new plan once that offer expires?

Resolved! Plan Won't Change on Account

I'm having an issue with my plan change showing up in 'my account'. Before my last two billing cycles started, I switched from the 5GB @ 3G speed to 15GB @ 4GB speed but when my new billing cycle starts, my old plan remains as my current plan on when...

Resolved! Referrals not showing in rewards

I recently (about 3 wks ago) referred 3 people to PM but they have not shown up on my referral rewards. I am on the old Rewards Plan. I would like to get this sorted before my next payment in a couple of weeks.Thanks

Resolved! have not recieved my data and min bonus for the Dec 1 to 15 give aways

Resolved! I accidentally requested Public mobile rewards service to stop sending rewards

I accidentally reply the reward message with the word " Stop " and now It said it will not send me future gift. Is there any way that I can undo this action? I want it to send message about future gift

Resolved! new activation on same credit card / refer a friend / points credits /

my post is about the following:"Refer-a-Friend and earn $1 off every 30 days, or $3 off every 90 days. Your friend will also receive a one-time $10 credit when they activate." hello all ! so my housemate will insert a new-purchased public mobile SIM ...