Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Customer Service

I just wanted to give a big bravo out to Fatima from customer support for some fantastic and fast support. I did not have to wait even one minute for a reply to my private message. I couldn't have dialed a toll free number that fast. Thanks again!

withdrawn

found the info

Resolved! Re: Porting from Public Mobile

my Public plan is active. with porting request it says the number is ineligible.

Resolved! Unlocked phones or locked phones

Hello community? Are phones sold on public mobile unlocked or locked phones ?

Resolved! Change email

How do I change my email address for my cell service account? I tried to in my account but it won't let me. Thank you

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Split out in error, sorry.

minutes

If i have a unlimited minutes plan how do i run out of minutes?? I went to make a call and was told i couldn't because i had run out of minutes

Resolved! New expiry date on my credit card

I followed Simon's guide on putting in my new expiry date. Your system won't accept it. I called Visa and they said the problem is on your end. HELP!

My phone does not handle incoming calls properly

When people call me, my phone works normally about 50% of the time, but for the other 50% of time, it does not ring at all but goes to the voicemail directly. When this happens, I don't notice the call until I see the notification for the new voicema...

Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Resolved! Hi, I've just activated a $25 per month public Mobile plan and I still have no data

I activated my $25 per month public Mobile plan last night at around 9 a.m. . Before I went to bed, my phone was sending and receiving SMS and I was able to call and take calls. As of 12 p.m. today I am still unable to send MMS messages and I do not ...

Resolved! Recieve text while in France

Hi everyone,I am currently in France for a few month, I have a french number for communication but to access my bank and other websites, I need a code they send on my Canadian number, through text. But my sim does not connect to the french network.Is...

Il est indiqué dans le statut de mon compte ''Forfait expiré''

Resolved! can't access self service as email is incorrect

When I signed up the email I gave was misspelled and doesn't exist. So I cant access the self service. Is there a way to change my email address on my account?

Resolved! Will a Google Pixel 3 64GB Unlocked GSM & CDMA 4G LTE phone work on Public Mobile?

I don't know what GSM and CDMA mean. Will it work on Public Mobile? I'm really after this phone for the camera. My old Canon point and shoot died and I've looked at reviews for this phone's camera and video and it does a better job than my old dedica...

Resolved! How to reset my pins

My 4Four digit pin I need to reset how do you do that

Resolved! How do I buy additional data if I have auto payment set-up?

How do I buy additional data if I have auto payment set-up?

I can not receive a text from Wells Fargo

Wells Fargo needs to send me a message with a pin code in it so I can verify my account with them. They keep saying they are trying to send me the text but it wont come through. I have been with public mobile for a long time and I am not sure how to ...

Resolved! Reinstatement

We had not renewed my son's PM account for a few months. Having trouble logging in. Can the account still be renewed? Do we need to re-apply? Can I use the same sim card?

Resolved! How do I get my Statement?

Hello, would like my statement sent to my address

Resolved! Wrong caller ID display with my phone number

Hello: I called my friend today and realized that my caller id is a company name, could you please remove that? Regards,

Trouble with new activation

My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?

Not receiving my directions to reset my password

I want to sign in to my account but I forgot my password. I am not receiving the email to reset my password. My credit card is expired and I need to update it today. can you help

I can't login to my account

Resolved! I can't login to my account

hello, I forgot my account password, I am getting an error in the e-mail section when trying to change my password, please help.

Resolved! Activating Abroad

Hi there! I'm switching over from Freedom, my current month with freedom ends on Oct 15th, so I want to switch close to that date as Freedom won't prorate and refund if I cancel early in a month since I'm prepaid. Problem is, I will be in the UK from...